Mengukur tahap kecekapan perkhidmatan bekalan air di Malaysia: sebelum dan selepas penubuhan Suruhanjaya Perkhidmatan Air Negara (SPAN) dan Perbadanan Aset Air Berhad (PAAB)

Mengukur tahap kecekapan perkhidmatan bekalan air di Malaysia: sebelum dan selepas penubuhan Suruhanjaya Perkhidmatan Air Negara (SPAN) dan Perbadanan Aset Air Berhad (PAAB)

The regulatory structure of the Malaysian water sector is fairly complex due to the co-existence of a variety of state and federal level water supply institutions that needs a more holistic approach. Thus in 2008, the Federal Government has restructured the water industry and centralized the water m...

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Main Author: Nariman, Mohd Saad
Format: Thesis
Language:eng
eng
Published: 2017
Subjects:
HD28-70 Management
Industrial Management
Online Access:https://etd.uum.edu.my/9650/1/s94508_01.pdf
https://etd.uum.edu.my/9650/2/references_s94508.docx
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spelling my-uum-etd.96502022-07-31T02:17:06Z Mengukur tahap kecekapan perkhidmatan bekalan air di Malaysia: sebelum dan selepas penubuhan Suruhanjaya Perkhidmatan Air Negara (SPAN) dan Perbadanan Aset Air Berhad (PAAB) 2017 Nariman, Mohd Saad Harun, Azhar Ghazali Shafie Graduate School of Government Ghazali Shafie Graduate School of Government HD28-70 Management. Industrial Management The regulatory structure of the Malaysian water sector is fairly complex due to the co-existence of a variety of state and federal level water supply institutions that needs a more holistic approach. Thus in 2008, the Federal Government has restructured the water industry and centralized the water management of the state government by establishing SPAN (National Water Services Commission) and PAAB (Water Asset Management Company). The objective of SPAN and PAAB is to improve the efficiency of water operators in Peninsular Malaysia including Labuan. Therefore this study is to measure the level of efficiency of the state’s water services before and after the restructuring, and also determine factors that affect the level of efficiency of the state’s water services. DEA approach (Data Envelopment Analysis), and Malmquist index are used to measure the technical efficiency and productivity of the state’s water supply covering the period 2000-2013 while Tobit model is used to identify factors that contribute to the efficiency score. The result of DEA score show that the sector’s mean technical efficiency through 14 years is about 73%, which means that there is a significant room for improvement and Pulau Pinang state has the most efficient utilization of water and been used as a benchmark for other state in water service. Total Factor Productivity analyses show that the sector lags behind in the area of technological improvements, confirming an ongoing problem of inadequate capital investment. In addition, SPAN and PAAB also need to review their current key performance indicator standards that apply to all state’s water operators. The study also shows that, apart from operating cost, capital cost and revenue of water supply, rate of non-revenue water (NRW) and population density also determine the level of efficiency. Thus each state, should take appropriate measures to reduce NRW level to the national level of 25%, or less, by the year 2020. From consumerism perspectives, state’s water operators should encourage households to use water more wisely or surcharge can be imposed in the event of wasteful water consumption. 2017 Thesis https://etd.uum.edu.my/9650/ https://etd.uum.edu.my/9650/1/s94508_01.pdf text eng public https://etd.uum.edu.my/9650/2/references_s94508.docx text eng public other doctoral Universiti Utara Malaysia
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Harun, Azhar
topic HD28-70 Management
Industrial Management
spellingShingle HD28-70 Management
Industrial Management
Nariman, Mohd Saad
Mengukur tahap kecekapan perkhidmatan bekalan air di Malaysia: sebelum dan selepas penubuhan Suruhanjaya Perkhidmatan Air Negara (SPAN) dan Perbadanan Aset Air Berhad (PAAB)
description The regulatory structure of the Malaysian water sector is fairly complex due to the co-existence of a variety of state and federal level water supply institutions that needs a more holistic approach. Thus in 2008, the Federal Government has restructured the water industry and centralized the water management of the state government by establishing SPAN (National Water Services Commission) and PAAB (Water Asset Management Company). The objective of SPAN and PAAB is to improve the efficiency of water operators in Peninsular Malaysia including Labuan. Therefore this study is to measure the level of efficiency of the state’s water services before and after the restructuring, and also determine factors that affect the level of efficiency of the state’s water services. DEA approach (Data Envelopment Analysis), and Malmquist index are used to measure the technical efficiency and productivity of the state’s water supply covering the period 2000-2013 while Tobit model is used to identify factors that contribute to the efficiency score. The result of DEA score show that the sector’s mean technical efficiency through 14 years is about 73%, which means that there is a significant room for improvement and Pulau Pinang state has the most efficient utilization of water and been used as a benchmark for other state in water service. Total Factor Productivity analyses show that the sector lags behind in the area of technological improvements, confirming an ongoing problem of inadequate capital investment. In addition, SPAN and PAAB also need to review their current key performance indicator standards that apply to all state’s water operators. The study also shows that, apart from operating cost, capital cost and revenue of water supply, rate of non-revenue water (NRW) and population density also determine the level of efficiency. Thus each state, should take appropriate measures to reduce NRW level to the national level of 25%, or less, by the year 2020. From consumerism perspectives, state’s water operators should encourage households to use water more wisely or surcharge can be imposed in the event of wasteful water consumption.
format Thesis
qualification_name other
qualification_level Doctorate
author Nariman, Mohd Saad
author_facet Nariman, Mohd Saad
author_sort Nariman, Mohd Saad
title Mengukur tahap kecekapan perkhidmatan bekalan air di Malaysia: sebelum dan selepas penubuhan Suruhanjaya Perkhidmatan Air Negara (SPAN) dan Perbadanan Aset Air Berhad (PAAB)
title_short Mengukur tahap kecekapan perkhidmatan bekalan air di Malaysia: sebelum dan selepas penubuhan Suruhanjaya Perkhidmatan Air Negara (SPAN) dan Perbadanan Aset Air Berhad (PAAB)
title_full Mengukur tahap kecekapan perkhidmatan bekalan air di Malaysia: sebelum dan selepas penubuhan Suruhanjaya Perkhidmatan Air Negara (SPAN) dan Perbadanan Aset Air Berhad (PAAB)
title_fullStr Mengukur tahap kecekapan perkhidmatan bekalan air di Malaysia: sebelum dan selepas penubuhan Suruhanjaya Perkhidmatan Air Negara (SPAN) dan Perbadanan Aset Air Berhad (PAAB)
title_full_unstemmed Mengukur tahap kecekapan perkhidmatan bekalan air di Malaysia: sebelum dan selepas penubuhan Suruhanjaya Perkhidmatan Air Negara (SPAN) dan Perbadanan Aset Air Berhad (PAAB)
title_sort mengukur tahap kecekapan perkhidmatan bekalan air di malaysia: sebelum dan selepas penubuhan suruhanjaya perkhidmatan air negara (span) dan perbadanan aset air berhad (paab)
granting_institution Universiti Utara Malaysia
granting_department Ghazali Shafie Graduate School of Government
publishDate 2017
url https://etd.uum.edu.my/9650/1/s94508_01.pdf
https://etd.uum.edu.my/9650/2/references_s94508.docx
_version_ 1747828642217459712

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