Factors influencing customers satisfaction in using online banking among Ministry of Education employees

In Malaysia, the reliability of internet security and banking application is a major issue related to internet banking. The challenges and resistance that need to be faced by the banking sector are like attack by the hackers, spammers, security issue and so on. This study intends to examine the fact...

Full description

Saved in:

Bibliographic Details
Main Author:	Nor ' Aqilah, Ghazally
Format:	Thesis
Language:	eng eng
Published:	2021
Subjects:	T58.5-58.64 Information technology HF5548.34 Mobile Commerce HG Finance
Online Access:	https://etd.uum.edu.my/9667/1/s826716_01.pdf https://etd.uum.edu.my/9667/2/s826716_02.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uum-etd.9667
record_format	uketd_dc
spelling	my-uum-etd.96672022-07-27T08:16:03Z Factors influencing customers satisfaction in using online banking among Ministry of Education employees 2021 Nor ' Aqilah, Ghazally Mat Nor, Alias College of Business (COB) College of Business T58.5-58.64 Information technology HF5548.34 Mobile Commerce HG Finance In Malaysia, the reliability of internet security and banking application is a major issue related to internet banking. The challenges and resistance that need to be faced by the banking sector are like attack by the hackers, spammers, security issue and so on. This study intends to examine the factors influence customers satisfaction in using online banking. Malaysia was known as one of the leading Islamic finance but there are still issue related to the online banking that influence customers from using online banking. Thus, this study aims to find the correlation between variables with customers satisfaction in Wilayah Persekutuan Putrajaya through a questionnaire, and the results used to examine whether the variables are the factors that influence customers satisfaction in using online banking. Primary data was used to determined factors influencing customers satisfaction in using online banking among Ministry of Education employees. From 193 respondents, this study has found out that reliability (RB), ease of use (EOU), privacy and security (PS), and speed of delivery (SOD) are the factors that influence customers satisfaction in using online banking. This study use diagnostic analysis to analyse the data obtained from questionnaires. The study found that, factors like RB and EOU have positive and significant influence to customer satisfaction in using online banking. The other two factors which is PS and SOD shows that it has positive influence but insignificant to the customer satisfaction. 2021 Thesis https://etd.uum.edu.my/9667/ https://etd.uum.edu.my/9667/1/s826716_01.pdf text eng 2024-04-11 staffonly https://etd.uum.edu.my/9667/2/s826716_02.pdf text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Mat Nor, Alias
topic	T58.5-58.64 Information technology HF5548.34 Mobile Commerce HG Finance
spellingShingle	T58.5-58.64 Information technology HF5548.34 Mobile Commerce HG Finance Nor ' Aqilah, Ghazally Factors influencing customers satisfaction in using online banking among Ministry of Education employees
description	In Malaysia, the reliability of internet security and banking application is a major issue related to internet banking. The challenges and resistance that need to be faced by the banking sector are like attack by the hackers, spammers, security issue and so on. This study intends to examine the factors influence customers satisfaction in using online banking. Malaysia was known as one of the leading Islamic finance but there are still issue related to the online banking that influence customers from using online banking. Thus, this study aims to find the correlation between variables with customers satisfaction in Wilayah Persekutuan Putrajaya through a questionnaire, and the results used to examine whether the variables are the factors that influence customers satisfaction in using online banking. Primary data was used to determined factors influencing customers satisfaction in using online banking among Ministry of Education employees. From 193 respondents, this study has found out that reliability (RB), ease of use (EOU), privacy and security (PS), and speed of delivery (SOD) are the factors that influence customers satisfaction in using online banking. This study use diagnostic analysis to analyse the data obtained from questionnaires. The study found that, factors like RB and EOU have positive and significant influence to customer satisfaction in using online banking. The other two factors which is PS and SOD shows that it has positive influence but insignificant to the customer satisfaction.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Nor ' Aqilah, Ghazally
author_facet	Nor ' Aqilah, Ghazally
author_sort	Nor ' Aqilah, Ghazally
title	Factors influencing customers satisfaction in using online banking among Ministry of Education employees
title_short	Factors influencing customers satisfaction in using online banking among Ministry of Education employees
title_full	Factors influencing customers satisfaction in using online banking among Ministry of Education employees
title_fullStr	Factors influencing customers satisfaction in using online banking among Ministry of Education employees
title_full_unstemmed	Factors influencing customers satisfaction in using online banking among Ministry of Education employees
title_sort	factors influencing customers satisfaction in using online banking among ministry of education employees
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2021
url	https://etd.uum.edu.my/9667/1/s826716_01.pdf https://etd.uum.edu.my/9667/2/s826716_02.pdf
_version_	1747828646148571136

Factors influencing customers satisfaction in using online banking among Ministry of Education employees

Similar Items