Managing operational risk among SMEs: the Malaysian perspective

Despite being one of the integral components in fostering Malaysia’s economic growth, small and medium-sized enterprises (SMEs) have failed to attain their full potential due to various challenges. Based on the SMEs Masterplan 2012-2020, the Malaysian government has outlined six key challenges that...

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Main Author:	Hamidatun Khusna, Mustafa
Format:	Thesis
Language:	eng eng
Published:	2021
Subjects:	HD61 Risk Management HD60 Small Business.
Online Access:	https://etd.uum.edu.my/9685/1/depositpermission_s94741.pdf https://etd.uum.edu.my/9685/2/s94741_01.pdf
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id	my-uum-etd.9685
record_format	uketd_dc
spelling	my-uum-etd.96852022-07-31T06:48:35Z Managing operational risk among SMEs: the Malaysian perspective 2021 Hamidatun Khusna, Mustafa Yaakub, Sabariah Ghazali Shafie Graduate School of Government Ghazali Shafie Graduate School of Government HD61 Risk Management HD60 Small Business. Despite being one of the integral components in fostering Malaysia’s economic growth, small and medium-sized enterprises (SMEs) have failed to attain their full potential due to various challenges. Based on the SMEs Masterplan 2012-2020, the Malaysian government has outlined six key challenges that could impede company performance excellence: innovation and technology adoption, infrastructure, access to financing, legal and regulatory environment, market access and human capital development. These challenges might lead to operational risks, which would likely lower the SMEs performance. The objective of this study is to examine the relationship between operational risk, risk mitigation strategy, and company performance. Specifically, this study focuses on Malaysia’s SMEs manufacturing industry by suggesting agility as part of a mitigation strategy towards enhancing their performance. Although the government has spent billions of Malaysian Ringgit, the impact on SMEs’ performance is still unimpressive, a situation prompting this study to be conducted. A total of 152 companies from the SMEs manufacturing industry in Peninsular Malaysia participated in this study. The data was collected through the survey method. The relationships between the variables were tested using Partial Least Square-Structural Equation Modelling (PLS-SEM) software. Statistical results reveal that a company performance can be significantly affected by innovation and technology adoption risk, along with legal and regulatory environment risk. Furthermore, agility is found to have a moderating effect on the relationship between innovation and technology adoption risk, infrastructure risk, and legal and regulatory environment risk. Overall, the research findings indicate that this analytical model provides a good understanding of the factors influencing the company performance and risk management in Malaysia’s SMEs manufacturing industry. 2021 Thesis https://etd.uum.edu.my/9685/ https://etd.uum.edu.my/9685/1/depositpermission_s94741.pdf text eng staffonly https://etd.uum.edu.my/9685/2/s94741_01.pdf text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Yaakub, Sabariah
topic	HD61 Risk Management HD60 Small Business.
spellingShingle	HD61 Risk Management HD60 Small Business. Hamidatun Khusna, Mustafa Managing operational risk among SMEs: the Malaysian perspective
description	Despite being one of the integral components in fostering Malaysia’s economic growth, small and medium-sized enterprises (SMEs) have failed to attain their full potential due to various challenges. Based on the SMEs Masterplan 2012-2020, the Malaysian government has outlined six key challenges that could impede company performance excellence: innovation and technology adoption, infrastructure, access to financing, legal and regulatory environment, market access and human capital development. These challenges might lead to operational risks, which would likely lower the SMEs performance. The objective of this study is to examine the relationship between operational risk, risk mitigation strategy, and company performance. Specifically, this study focuses on Malaysia’s SMEs manufacturing industry by suggesting agility as part of a mitigation strategy towards enhancing their performance. Although the government has spent billions of Malaysian Ringgit, the impact on SMEs’ performance is still unimpressive, a situation prompting this study to be conducted. A total of 152 companies from the SMEs manufacturing industry in Peninsular Malaysia participated in this study. The data was collected through the survey method. The relationships between the variables were tested using Partial Least Square-Structural Equation Modelling (PLS-SEM) software. Statistical results reveal that a company performance can be significantly affected by innovation and technology adoption risk, along with legal and regulatory environment risk. Furthermore, agility is found to have a moderating effect on the relationship between innovation and technology adoption risk, infrastructure risk, and legal and regulatory environment risk. Overall, the research findings indicate that this analytical model provides a good understanding of the factors influencing the company performance and risk management in Malaysia’s SMEs manufacturing industry.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Hamidatun Khusna, Mustafa
author_facet	Hamidatun Khusna, Mustafa
author_sort	Hamidatun Khusna, Mustafa
title	Managing operational risk among SMEs: the Malaysian perspective
title_short	Managing operational risk among SMEs: the Malaysian perspective
title_full	Managing operational risk among SMEs: the Malaysian perspective
title_fullStr	Managing operational risk among SMEs: the Malaysian perspective
title_full_unstemmed	Managing operational risk among SMEs: the Malaysian perspective
title_sort	managing operational risk among smes: the malaysian perspective
granting_institution	Universiti Utara Malaysia
granting_department	Ghazali Shafie Graduate School of Government
publishDate	2021
url	https://etd.uum.edu.my/9685/1/depositpermission_s94741.pdf https://etd.uum.edu.my/9685/2/s94741_01.pdf
_version_	1747828649596289024

Managing operational risk among SMEs: the Malaysian perspective

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