Kesetiaan Kepada Organisasi dan kaitannya Dengan Kualiti Kehidupan Kerja di Kalangan Pembantu Pelancong di Pusat Penerangan Pelancongan Tourism Malaysia Kuala Lumpur

The study is conducted with an objective to examine the level of loyalty and commitment by the tourist assistant to their organisation. Besides that its also intends to experiment the correlation between the demographic factors which consits an elements of sexual, age, marital status, academic quali...

Full description

Saved in:

Bibliographic Details
Main Author:	Syed Muhadzir Jamalullil, Syed Abdul Malik
Format:	Thesis
Language:	eng eng
Published:	2002
Subjects:	HD58.7 Organizational Behavior.
Online Access:	https://etd.uum.edu.my/971/1/SYED_MUHADZIR_JAMALLULIL_B._SYED_ABDUL_MALIK.pdf https://etd.uum.edu.my/971/2/1.SYED_MUHADZIR_JAMALLULIL_B._SYED_ABDUL_MALIK.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uum-etd.971
record_format	uketd_dc
spelling	my-uum-etd.9712013-07-24T12:09:52Z Kesetiaan Kepada Organisasi dan kaitannya Dengan Kualiti Kehidupan Kerja di Kalangan Pembantu Pelancong di Pusat Penerangan Pelancongan Tourism Malaysia Kuala Lumpur 2002 Syed Muhadzir Jamalullil, Syed Abdul Malik Sekolah Siswazah Graduate School HD58.7 Organizational Behavior. The study is conducted with an objective to examine the level of loyalty and commitment by the tourist assistant to their organisation. Besides that its also intends to experiment the correlation between the demographic factors which consits an elements of sexual, age, marital status, academic qualification, length of service and the quality of work life elements such as career expansion, benefit gains, rewards from organisation, opportunity obtains from job function and competition to career development from outside scope of work, have influence respondents sense of loyalty to the organisation. Respondents of the study are permanent and temporary tourist assistants that based in Kuala Lumpur. Five tourist information centres namely Pusat Penerangan Pelancongan Pusat Dagangan Dunia Putra, Pusat Penerangan Pelancongan Plaza Putra, Pusat Penerangan Pelancongan Jalan Ampang, Pusat Penerangan Pelancongan Stesen Keretapi Kuala Lumpur and Pusat Penerangan Pelancongan Balai Ketibaan KLlA involved in the study. The area of the study is selected based on the popularity of Kuala Lumpur as a tourist attraction. Qualitative method applies in this study. All datas are collected via interviews with respective respondents and later manually process. Out of the thirty respondents, twelve respondents are permanent staffs whereas the other eighteen staffs are in temporary job employment. Three respondents are males whereas the balance of twenty seven respondents are females. Results of the study shown that temporary job status as a tourist assistant is the main element that a full loyalty cannot be extended to organisation. As such an element of career development is significant to this context of study. However others elements as above have also play an important role when measurement of loyalty is concerned. 2002 Thesis https://etd.uum.edu.my/971/ https://etd.uum.edu.my/971/1/SYED_MUHADZIR_JAMALLULIL_B._SYED_ABDUL_MALIK.pdf application/pdf eng validuser https://etd.uum.edu.my/971/2/1.SYED_MUHADZIR_JAMALLULIL_B._SYED_ABDUL_MALIK.pdf application/pdf eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	HD58.7 Organizational Behavior.
spellingShingle	HD58.7 Organizational Behavior. Syed Muhadzir Jamalullil, Syed Abdul Malik Kesetiaan Kepada Organisasi dan kaitannya Dengan Kualiti Kehidupan Kerja di Kalangan Pembantu Pelancong di Pusat Penerangan Pelancongan Tourism Malaysia Kuala Lumpur
description	The study is conducted with an objective to examine the level of loyalty and commitment by the tourist assistant to their organisation. Besides that its also intends to experiment the correlation between the demographic factors which consits an elements of sexual, age, marital status, academic qualification, length of service and the quality of work life elements such as career expansion, benefit gains, rewards from organisation, opportunity obtains from job function and competition to career development from outside scope of work, have influence respondents sense of loyalty to the organisation. Respondents of the study are permanent and temporary tourist assistants that based in Kuala Lumpur. Five tourist information centres namely Pusat Penerangan Pelancongan Pusat Dagangan Dunia Putra, Pusat Penerangan Pelancongan Plaza Putra, Pusat Penerangan Pelancongan Jalan Ampang, Pusat Penerangan Pelancongan Stesen Keretapi Kuala Lumpur and Pusat Penerangan Pelancongan Balai Ketibaan KLlA involved in the study. The area of the study is selected based on the popularity of Kuala Lumpur as a tourist attraction. Qualitative method applies in this study. All datas are collected via interviews with respective respondents and later manually process. Out of the thirty respondents, twelve respondents are permanent staffs whereas the other eighteen staffs are in temporary job employment. Three respondents are males whereas the balance of twenty seven respondents are females. Results of the study shown that temporary job status as a tourist assistant is the main element that a full loyalty cannot be extended to organisation. As such an element of career development is significant to this context of study. However others elements as above have also play an important role when measurement of loyalty is concerned.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Syed Muhadzir Jamalullil, Syed Abdul Malik
author_facet	Syed Muhadzir Jamalullil, Syed Abdul Malik
author_sort	Syed Muhadzir Jamalullil, Syed Abdul Malik
title	Kesetiaan Kepada Organisasi dan kaitannya Dengan Kualiti Kehidupan Kerja di Kalangan Pembantu Pelancong di Pusat Penerangan Pelancongan Tourism Malaysia Kuala Lumpur
title_short	Kesetiaan Kepada Organisasi dan kaitannya Dengan Kualiti Kehidupan Kerja di Kalangan Pembantu Pelancong di Pusat Penerangan Pelancongan Tourism Malaysia Kuala Lumpur
title_full	Kesetiaan Kepada Organisasi dan kaitannya Dengan Kualiti Kehidupan Kerja di Kalangan Pembantu Pelancong di Pusat Penerangan Pelancongan Tourism Malaysia Kuala Lumpur
title_fullStr	Kesetiaan Kepada Organisasi dan kaitannya Dengan Kualiti Kehidupan Kerja di Kalangan Pembantu Pelancong di Pusat Penerangan Pelancongan Tourism Malaysia Kuala Lumpur
title_full_unstemmed	Kesetiaan Kepada Organisasi dan kaitannya Dengan Kualiti Kehidupan Kerja di Kalangan Pembantu Pelancong di Pusat Penerangan Pelancongan Tourism Malaysia Kuala Lumpur
title_sort	kesetiaan kepada organisasi dan kaitannya dengan kualiti kehidupan kerja di kalangan pembantu pelancong di pusat penerangan pelancongan tourism malaysia kuala lumpur
granting_institution	Universiti Utara Malaysia
granting_department	Sekolah Siswazah
publishDate	2002
url	https://etd.uum.edu.my/971/1/SYED_MUHADZIR_JAMALLULIL_B._SYED_ABDUL_MALIK.pdf https://etd.uum.edu.my/971/2/1.SYED_MUHADZIR_JAMALLULIL_B._SYED_ABDUL_MALIK.pdf
_version_	1747827056913154048

Kesetiaan Kepada Organisasi dan kaitannya Dengan Kualiti Kehidupan Kerja di Kalangan Pembantu Pelancong di Pusat Penerangan Pelancongan Tourism Malaysia Kuala Lumpur

Similar Items