Peranan kepimpinan terhadap sistem penyampaian perkhidmatan awam di Kabupaten Nunukan, Indonesia

Public sector delivery system is an important element in the public organization system that is as a government machinery in dealing with the people. The task and implementation of the public delivery system should not be left to the private sector entirely. Without the government, the public delive...

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Main Author:	Hafid, Asmin Laura
Format:	Thesis
Language:	eng eng
Published:	2021
Subjects:	HD58.7 Organizational Behavior.
Online Access:	https://etd.uum.edu.my/9736/1/depositpermission_s903626.pdf https://etd.uum.edu.my/9736/2/s903626_01.pdf
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id	my-uum-etd.9736
record_format	uketd_dc
spelling	my-uum-etd.97362022-08-14T08:59:06Z Peranan kepimpinan terhadap sistem penyampaian perkhidmatan awam di Kabupaten Nunukan, Indonesia 2021 Hafid, Asmin Laura Omar, Rusdi Abdul Rahman, Mohd Fitri College of Law, Government and International Studies (COLGIS) College of Law, Government and International Studies (COLGIS) HD58.7 Organizational Behavior. Public sector delivery system is an important element in the public organization system that is as a government machinery in dealing with the people. The task and implementation of the public delivery system should not be left to the private sector entirely. Without the government, the public delivery system would not be possible. Therefore, the government needs to act as an organization to provide an efficient public delivery system to the people. However, an organization cannot move without the role of a leader. Therefore, this study aims to identify the role of leadership on the effectiveness of the public service delivery system in Kabupaten Nunukan, Indonesia. Using questionnaires, total of 400 of people and 367 staff were selected as respondents. Findings show that the mean value of the public delivery system and the level of public satisfaction with the delivery system is at a low level. Meanwhile, leaders were found to adopt a transformative leadership style rather than adaptive and participative. In addition, there are four factors that influence transformative leadership style. Thus, the Batho Pele model (1997) and the Fiedler Contingency Leadership Model (1967) need to be combined or applied in forming an organization that is capable of providing the best service to society or the people. 2021 Thesis https://etd.uum.edu.my/9736/ https://etd.uum.edu.my/9736/1/depositpermission_s903626.pdf text eng staffonly https://etd.uum.edu.my/9736/2/s903626_01.pdf text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Omar, Rusdi Abdul Rahman, Mohd Fitri
topic	HD58.7 Organizational Behavior.
spellingShingle	HD58.7 Organizational Behavior. Hafid, Asmin Laura Peranan kepimpinan terhadap sistem penyampaian perkhidmatan awam di Kabupaten Nunukan, Indonesia
description	Public sector delivery system is an important element in the public organization system that is as a government machinery in dealing with the people. The task and implementation of the public delivery system should not be left to the private sector entirely. Without the government, the public delivery system would not be possible. Therefore, the government needs to act as an organization to provide an efficient public delivery system to the people. However, an organization cannot move without the role of a leader. Therefore, this study aims to identify the role of leadership on the effectiveness of the public service delivery system in Kabupaten Nunukan, Indonesia. Using questionnaires, total of 400 of people and 367 staff were selected as respondents. Findings show that the mean value of the public delivery system and the level of public satisfaction with the delivery system is at a low level. Meanwhile, leaders were found to adopt a transformative leadership style rather than adaptive and participative. In addition, there are four factors that influence transformative leadership style. Thus, the Batho Pele model (1997) and the Fiedler Contingency Leadership Model (1967) need to be combined or applied in forming an organization that is capable of providing the best service to society or the people.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Hafid, Asmin Laura
author_facet	Hafid, Asmin Laura
author_sort	Hafid, Asmin Laura
title	Peranan kepimpinan terhadap sistem penyampaian perkhidmatan awam di Kabupaten Nunukan, Indonesia
title_short	Peranan kepimpinan terhadap sistem penyampaian perkhidmatan awam di Kabupaten Nunukan, Indonesia
title_full	Peranan kepimpinan terhadap sistem penyampaian perkhidmatan awam di Kabupaten Nunukan, Indonesia
title_fullStr	Peranan kepimpinan terhadap sistem penyampaian perkhidmatan awam di Kabupaten Nunukan, Indonesia
title_full_unstemmed	Peranan kepimpinan terhadap sistem penyampaian perkhidmatan awam di Kabupaten Nunukan, Indonesia
title_sort	peranan kepimpinan terhadap sistem penyampaian perkhidmatan awam di kabupaten nunukan, indonesia
granting_institution	Universiti Utara Malaysia
granting_department	College of Law, Government and International Studies (COLGIS)
publishDate	2021
url	https://etd.uum.edu.my/9736/1/depositpermission_s903626.pdf https://etd.uum.edu.my/9736/2/s903626_01.pdf
_version_	1747828661597241344

Peranan kepimpinan terhadap sistem penyampaian perkhidmatan awam di Kabupaten Nunukan, Indonesia

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