The influencing factors of the grab car users' satisfaction: a study in Kedah

The main purpose of this study is to examine the influencing factors of the Grab car users’ satisfaction in Kedah. In this study, the dimensions of service quality are represented by tangibility, reliability, responsiveness, assurance, and empathy (independent variables). Meanwhile, the Grab car use...

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Bibliographic Details
Main Author: Ahmad, Nur Azimah
Format: Thesis
Language:eng
eng
eng
Published: 2021
Subjects:
Online Access:https://etd.uum.edu.my/9753/1/permission%20to%20use-not%20allowed.pdf
https://etd.uum.edu.my/9753/2/s826346_01.pdf
https://etd.uum.edu.my/9753/3/s826346_02.pdf
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