Pengaruh dalam hubungan doktor-pesakit terhadap kepuasan komunikasi perundingan dan komunikasi autonomi

The study aims to identify factors in the patient-doctor relationship, and its effect on communication satisfaction among 247 HIV/AIDS high-risk patients. The factors studied were demographic background of patients, health status, non-verbal communication, empathy level, consultancy satisfaction and...

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Main Author:	Siregar, Syahadah
Format:	Thesis
Language:	eng eng eng
Published:	2020
Subjects:	RA0421 Public health Hygiene Preventive Medicine
Online Access:	https://etd.uum.edu.my/9779/1/s94669_01.pdf https://etd.uum.edu.my/9779/2/s94669_02.pdf https://etd.uum.edu.my/9779/3/references_s94669.docx
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id	my-uum-etd.9779
record_format	uketd_dc
spelling	my-uum-etd.97792023-04-10T01:33:43Z Pengaruh dalam hubungan doktor-pesakit terhadap kepuasan komunikasi perundingan dan komunikasi autonomi 2020 Siregar, Syahadah Ahmad, Abd Halim Ghazali Shafie Graduate School of Government Ghazali Shafie Graduate School of Government RA0421 Public health. Hygiene. Preventive Medicine The study aims to identify factors in the patient-doctor relationship, and its effect on communication satisfaction among 247 HIV/AIDS high-risk patients. The factors studied were demographic background of patients, health status, non-verbal communication, empathy level, consultancy satisfaction and autonomy satisfaction as well as the effect of moderators of HIV/ AIDS patients and the overall satisfaction of the service system. These factors were selected based on a theoretical framework adapted from the Davis Empathy Model (1983) and Larson & Yao (2005) and analysed with the Partial Least Square Structural Equation Model (PLS-SEM). Thematic analysis of qualitative data obtained through focus group discussion among 13 physicians have also been conducted aimed at identifying the deeper meaning of doctor-patient relationships and their effect on patient communication satisfaction. Findings shown that the empathy model is relevant and suitable for use in health services. This study also found that the individual background and situation, non-verbal communication and empathy level influenced significantly on the patient satisfaction of consultation and autonomy. Status of HIV patients and the overall satisfaction of the healthcare system was also found to have a significant effect on the doctor-patient relationship. The implication of the study on the empathy model and training and medical education system towards creating a better health service delivery systems have also been discussed. 2020 Thesis https://etd.uum.edu.my/9779/ https://etd.uum.edu.my/9779/1/s94669_01.pdf text eng public https://etd.uum.edu.my/9779/2/s94669_02.pdf text eng public https://etd.uum.edu.my/9779/3/references_s94669.docx text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Ahmad, Abd Halim
topic	RA0421 Public health Hygiene Preventive Medicine
spellingShingle	RA0421 Public health Hygiene Preventive Medicine Siregar, Syahadah Pengaruh dalam hubungan doktor-pesakit terhadap kepuasan komunikasi perundingan dan komunikasi autonomi
description	The study aims to identify factors in the patient-doctor relationship, and its effect on communication satisfaction among 247 HIV/AIDS high-risk patients. The factors studied were demographic background of patients, health status, non-verbal communication, empathy level, consultancy satisfaction and autonomy satisfaction as well as the effect of moderators of HIV/ AIDS patients and the overall satisfaction of the service system. These factors were selected based on a theoretical framework adapted from the Davis Empathy Model (1983) and Larson & Yao (2005) and analysed with the Partial Least Square Structural Equation Model (PLS-SEM). Thematic analysis of qualitative data obtained through focus group discussion among 13 physicians have also been conducted aimed at identifying the deeper meaning of doctor-patient relationships and their effect on patient communication satisfaction. Findings shown that the empathy model is relevant and suitable for use in health services. This study also found that the individual background and situation, non-verbal communication and empathy level influenced significantly on the patient satisfaction of consultation and autonomy. Status of HIV patients and the overall satisfaction of the healthcare system was also found to have a significant effect on the doctor-patient relationship. The implication of the study on the empathy model and training and medical education system towards creating a better health service delivery systems have also been discussed.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Siregar, Syahadah
author_facet	Siregar, Syahadah
author_sort	Siregar, Syahadah
title	Pengaruh dalam hubungan doktor-pesakit terhadap kepuasan komunikasi perundingan dan komunikasi autonomi
title_short	Pengaruh dalam hubungan doktor-pesakit terhadap kepuasan komunikasi perundingan dan komunikasi autonomi
title_full	Pengaruh dalam hubungan doktor-pesakit terhadap kepuasan komunikasi perundingan dan komunikasi autonomi
title_fullStr	Pengaruh dalam hubungan doktor-pesakit terhadap kepuasan komunikasi perundingan dan komunikasi autonomi
title_full_unstemmed	Pengaruh dalam hubungan doktor-pesakit terhadap kepuasan komunikasi perundingan dan komunikasi autonomi
title_sort	pengaruh dalam hubungan doktor-pesakit terhadap kepuasan komunikasi perundingan dan komunikasi autonomi
granting_institution	Universiti Utara Malaysia
granting_department	Ghazali Shafie Graduate School of Government
publishDate	2020
url	https://etd.uum.edu.my/9779/1/s94669_01.pdf https://etd.uum.edu.my/9779/2/s94669_02.pdf https://etd.uum.edu.my/9779/3/references_s94669.docx
_version_	1776103734694117376

Pengaruh dalam hubungan doktor-pesakit terhadap kepuasan komunikasi perundingan dan komunikasi autonomi

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