Keberkesanan audit dalaman sistem pengurusan kualiti ISO 9001 dan hubungannya terhadap pencapaian organisasi

Joint implementation of a good level of understanding in the management and effective internal audit of ISO 9001:2015 contributes to organisational achievement. When the organisational achievement improves, it will indirectly help to level up the service improving the customer’s satisfaction. Using...

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Main Author:	Noor Shuhada, Elias
Format:	Thesis
Language:	eng eng
Published:	2022
Subjects:	HF5667 Professional Ethics Auditors.
Online Access:	https://etd.uum.edu.my/9824/1/depositpermission_s821926.pdf https://etd.uum.edu.my/9824/2/s821926_01.pdf
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id	my-uum-etd.9824
record_format	uketd_dc
spelling	my-uum-etd.98242022-09-07T07:22:25Z Keberkesanan audit dalaman sistem pengurusan kualiti ISO 9001 dan hubungannya terhadap pencapaian organisasi 2022 Noor Shuhada, Elias Taib, Che Azlan Yusoff, Rushami Zein College of Business (COB) College of Business (COB) HF5667 Professional Ethics. Auditors. Joint implementation of a good level of understanding in the management and effective internal audit of ISO 9001:2015 contributes to organisational achievement. When the organisational achievement improves, it will indirectly help to level up the service improving the customer’s satisfaction. Using a quantitative approach, this study involved management in each department, division and unit in Majlis Bandaraya Alor Setar (MBAS). From a total of 70 questionnaires distributed, 60 respondents completed the survey. All data was analysed using the Statistical Package of Social Science (SPSS). The analysis found that the level of general and specific understanding and ISO 9001:2015 internal audit conducted is in good condition. This study also found that the implementation of ISO 9001:2015 internal audit has a significant and positive relationship on organisational performance referring to MBAS. This study gives a positive impact to organisation because it could identify to what extent management understand on each of ISO 9001:2015 and consistently improve the understanding through continuous training. The implementation of internal audit regularly assists to increase organisational achievement. This proves the management understanding and organisational implementation of internal audit ISO 9001:2015 will consistently complement each other to improve organisational achievement from time to time. This study shows the relevance of Agency Theory and helps the organisation in deciding the best solution to improve the organisational service quality. This situation also increases people’s trust given by MBAS. This study provides a guideline for decision makers and MBAS employee understand the elements contained in ISO 9001:2015 Standards and MBAS internal audit procedures. 2022 Thesis https://etd.uum.edu.my/9824/ https://etd.uum.edu.my/9824/1/depositpermission_s821926.pdf text eng staffonly https://etd.uum.edu.my/9824/2/s821926_01.pdf text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Taib, Che Azlan Yusoff, Rushami Zein
topic	HF5667 Professional Ethics Auditors.
spellingShingle	HF5667 Professional Ethics Auditors. Noor Shuhada, Elias Keberkesanan audit dalaman sistem pengurusan kualiti ISO 9001 dan hubungannya terhadap pencapaian organisasi
description	Joint implementation of a good level of understanding in the management and effective internal audit of ISO 9001:2015 contributes to organisational achievement. When the organisational achievement improves, it will indirectly help to level up the service improving the customer’s satisfaction. Using a quantitative approach, this study involved management in each department, division and unit in Majlis Bandaraya Alor Setar (MBAS). From a total of 70 questionnaires distributed, 60 respondents completed the survey. All data was analysed using the Statistical Package of Social Science (SPSS). The analysis found that the level of general and specific understanding and ISO 9001:2015 internal audit conducted is in good condition. This study also found that the implementation of ISO 9001:2015 internal audit has a significant and positive relationship on organisational performance referring to MBAS. This study gives a positive impact to organisation because it could identify to what extent management understand on each of ISO 9001:2015 and consistently improve the understanding through continuous training. The implementation of internal audit regularly assists to increase organisational achievement. This proves the management understanding and organisational implementation of internal audit ISO 9001:2015 will consistently complement each other to improve organisational achievement from time to time. This study shows the relevance of Agency Theory and helps the organisation in deciding the best solution to improve the organisational service quality. This situation also increases people’s trust given by MBAS. This study provides a guideline for decision makers and MBAS employee understand the elements contained in ISO 9001:2015 Standards and MBAS internal audit procedures.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Noor Shuhada, Elias
author_facet	Noor Shuhada, Elias
author_sort	Noor Shuhada, Elias
title	Keberkesanan audit dalaman sistem pengurusan kualiti ISO 9001 dan hubungannya terhadap pencapaian organisasi
title_short	Keberkesanan audit dalaman sistem pengurusan kualiti ISO 9001 dan hubungannya terhadap pencapaian organisasi
title_full	Keberkesanan audit dalaman sistem pengurusan kualiti ISO 9001 dan hubungannya terhadap pencapaian organisasi
title_fullStr	Keberkesanan audit dalaman sistem pengurusan kualiti ISO 9001 dan hubungannya terhadap pencapaian organisasi
title_full_unstemmed	Keberkesanan audit dalaman sistem pengurusan kualiti ISO 9001 dan hubungannya terhadap pencapaian organisasi
title_sort	keberkesanan audit dalaman sistem pengurusan kualiti iso 9001 dan hubungannya terhadap pencapaian organisasi
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2022
url	https://etd.uum.edu.my/9824/1/depositpermission_s821926.pdf https://etd.uum.edu.my/9824/2/s821926_01.pdf
_version_	1747828682504798208

Keberkesanan audit dalaman sistem pengurusan kualiti ISO 9001 dan hubungannya terhadap pencapaian organisasi

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