The roles of interpersonal trust on relationship between social factors and knowledge sharing behaviour

The service sector is an industry that deals with knowledge and expertise. In general, knowledge is valuable and difficult to imitate. For service organizations, sustaining knowledge is vital for competitive advantage. The absence of knowledge sharing behaviour among employees is damaging to busines...

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Main Author:	Norfadzilah, Abdul Razak
Format:	Thesis
Language:	eng eng eng
Published:	2021
Subjects:	HD28-70 Management Industrial Management HD58.9 Organizational Effectiveness. HD58.7 Organizational Behavior.
Online Access:	https://etd.uum.edu.my/9860/1/permission%20to%20deposit-allow%28embargo%29-96142.pdf https://etd.uum.edu.my/9860/2/s96142_01.pdf https://etd.uum.edu.my/9860/3/s96142_02.pdf
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id	my-uum-etd.9860
record_format	uketd_dc
spelling	my-uum-etd.98602022-09-20T01:58:12Z The roles of interpersonal trust on relationship between social factors and knowledge sharing behaviour 2021 Norfadzilah, Abdul Razak Pangil, Faizuniah Mohd Zin, Md. Lazim School of Business Management School of Business Management HD28-70 Management. Industrial Management HD58.9 Organizational Effectiveness. HD58.7 Organizational Behavior. HF5549-5549.5 Personnel Management. Employment The service sector is an industry that deals with knowledge and expertise. In general, knowledge is valuable and difficult to imitate. For service organizations, sustaining knowledge is vital for competitive advantage. The absence of knowledge sharing behaviour among employees is damaging to businesses in the form of cost incurred due to extra effort on human talent development and acquisition activities in order to increase productivity. Thus, it is important to further examine the factors that influence knowledge sharing behaviour. Applying the Relational Model Theory (RMT), several social factors (i.e., social cohesion, legitimate power, coercive power, referent power, expert power, affective commitment, intrinsic and extrinsic reward) have been identified to predict employee’s knowledge sharing behaviour. In addition, the role of interpersonal trust as a mediator on the relationship between social factors and knowledge sharing behaviour was also tested. 203 skilled workers from the service sector were selected as respondents to answer the questionnaires which contains measures of the studied variables. Statistical analysis was performed using Partial Least Square (PLS) software. The findings revealed that social cohesion, affective commitment, intrinsic reward and interpersonal trust have direct relationships with knowledge sharing behaviour. However, interpersonal trust only mediates the relationship between expert power, affective commitment, extrinsic and intrinsic rewards, and knowledge sharing behaviour. The finding implies the importance of relational context in increasing interpersonal trust for enhancing knowledge sharing behaviour among employees. Therefore, organizations should focus on developing strategies that would increase social cohesion, expert power, and affective commitment among their employees. In addition, organizations should also revise its rewards system so that it is directed at increasing interpersonal trust among the employees. All of these are important for increased knowledge sharing behaviour. 2021 Thesis https://etd.uum.edu.my/9860/ https://etd.uum.edu.my/9860/1/permission%20to%20deposit-allow%28embargo%29-96142.pdf text eng 2024-11-03 staffonly https://etd.uum.edu.my/9860/2/s96142_01.pdf text eng 2024-11-03 staffonly https://etd.uum.edu.my/9860/3/s96142_02.pdf text eng 2024-11-03 staffonly other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Pangil, Faizuniah Mohd Zin, Md. Lazim
topic	HD28-70 Management Industrial Management HD58.9 Organizational Effectiveness. HD58.7 Organizational Behavior. HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management HD58.9 Organizational Effectiveness. HD58.7 Organizational Behavior. HD28-70 Management Industrial Management Norfadzilah, Abdul Razak The roles of interpersonal trust on relationship between social factors and knowledge sharing behaviour
description	The service sector is an industry that deals with knowledge and expertise. In general, knowledge is valuable and difficult to imitate. For service organizations, sustaining knowledge is vital for competitive advantage. The absence of knowledge sharing behaviour among employees is damaging to businesses in the form of cost incurred due to extra effort on human talent development and acquisition activities in order to increase productivity. Thus, it is important to further examine the factors that influence knowledge sharing behaviour. Applying the Relational Model Theory (RMT), several social factors (i.e., social cohesion, legitimate power, coercive power, referent power, expert power, affective commitment, intrinsic and extrinsic reward) have been identified to predict employee’s knowledge sharing behaviour. In addition, the role of interpersonal trust as a mediator on the relationship between social factors and knowledge sharing behaviour was also tested. 203 skilled workers from the service sector were selected as respondents to answer the questionnaires which contains measures of the studied variables. Statistical analysis was performed using Partial Least Square (PLS) software. The findings revealed that social cohesion, affective commitment, intrinsic reward and interpersonal trust have direct relationships with knowledge sharing behaviour. However, interpersonal trust only mediates the relationship between expert power, affective commitment, extrinsic and intrinsic rewards, and knowledge sharing behaviour. The finding implies the importance of relational context in increasing interpersonal trust for enhancing knowledge sharing behaviour among employees. Therefore, organizations should focus on developing strategies that would increase social cohesion, expert power, and affective commitment among their employees. In addition, organizations should also revise its rewards system so that it is directed at increasing interpersonal trust among the employees. All of these are important for increased knowledge sharing behaviour.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Norfadzilah, Abdul Razak
author_facet	Norfadzilah, Abdul Razak
author_sort	Norfadzilah, Abdul Razak
title	The roles of interpersonal trust on relationship between social factors and knowledge sharing behaviour
title_short	The roles of interpersonal trust on relationship between social factors and knowledge sharing behaviour
title_full	The roles of interpersonal trust on relationship between social factors and knowledge sharing behaviour
title_fullStr	The roles of interpersonal trust on relationship between social factors and knowledge sharing behaviour
title_full_unstemmed	The roles of interpersonal trust on relationship between social factors and knowledge sharing behaviour
title_sort	roles of interpersonal trust on relationship between social factors and knowledge sharing behaviour
granting_institution	Universiti Utara Malaysia
granting_department	School of Business Management
publishDate	2021
url	https://etd.uum.edu.my/9860/1/permission%20to%20deposit-allow%28embargo%29-96142.pdf https://etd.uum.edu.my/9860/2/s96142_01.pdf https://etd.uum.edu.my/9860/3/s96142_02.pdf
_version_	1747828688426106880

The roles of interpersonal trust on relationship between social factors and knowledge sharing behaviour

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