A study of system, human, technology and web self-efficacy as determinant factors of e-learning success in Malaysian public universities

Technology has influenced all sectors in the world. In the education sector, technology plays an important role and is termed 'e-learning'. Due to the advancement of technology in the education sector, studies on e-learning success has become an important focus. Therefore, it is important...

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Main Author:	Tariq, Sania
Format:	Thesis
Language:	eng eng
Published:	2021
Subjects:	T58.5-58.64 Information technology LB2300 Higher Education
Online Access:	https://etd.uum.edu.my/9882/1/s901693_01.pdf https://etd.uum.edu.my/9882/2/s901693_02.pdf
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id	my-uum-etd.9882
record_format	uketd_dc
spelling	my-uum-etd.98822022-09-26T07:58:00Z A study of system, human, technology and web self-efficacy as determinant factors of e-learning success in Malaysian public universities 2021 Tariq, Sania Ishak, Khairol Anuar Mohd Nafi, Siti Noratisah School of Business Management School of Business Management T58.5-58.64 Information technology LB2300 Higher Education Technology has influenced all sectors in the world. In the education sector, technology plays an important role and is termed 'e-learning'. Due to the advancement of technology in the education sector, studies on e-learning success has become an important focus. Therefore, it is important to address the factors that affect the success of e-learning. Previous research has found that system, human, and technology factors contribute to the success of e-learning. Hence, this study extended the DeLone & McLean IS success model with human and technology factors and the moderating role of web self-efficacy on the relationship between human factors (motivation, psychological factor, teacher's attitude)/ technology factors and user satisfaction/system use. Using a cross-sectional survey technique, this study gathers data through an online survey from lecturers working in Malaysian public universities. The study uses SmartPLS version 3.0 M3 to validate the hypotheses. The findings of the test indicated that system factors (information quality, system quality, and support service quality), technology factors, and one out of three dimensions of the human factor (i.e. the psychological factor) are found to be significantly related to user satisfaction. Information quality and two out of three dimensions of the human factors (i.e. motivation and teacher's attitude) are found insignificant with system use. The relationship between user satisfaction, intention to use, and system use is found significant. Moreover, Web self-efficacy moderated the relationship only between psychological factors and user satisfaction. The study contributed to the body of knowledge regarding human factors, technology factors, and web self-efficacy with a special focus on Malaysian public universities. Furthermore, in light of the findings, the study has provided recommendations for managerial staff, policymakers, and future researchers. Lastly, the limitations of the study with future research directions are also discussed. 2021 Thesis https://etd.uum.edu.my/9882/ https://etd.uum.edu.my/9882/1/s901693_01.pdf text eng 2024-05-01 staffonly https://etd.uum.edu.my/9882/2/s901693_02.pdf text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Ishak, Khairol Anuar Mohd Nafi, Siti Noratisah
topic	T58.5-58.64 Information technology LB2300 Higher Education
spellingShingle	T58.5-58.64 Information technology LB2300 Higher Education Tariq, Sania A study of system, human, technology and web self-efficacy as determinant factors of e-learning success in Malaysian public universities
description	Technology has influenced all sectors in the world. In the education sector, technology plays an important role and is termed 'e-learning'. Due to the advancement of technology in the education sector, studies on e-learning success has become an important focus. Therefore, it is important to address the factors that affect the success of e-learning. Previous research has found that system, human, and technology factors contribute to the success of e-learning. Hence, this study extended the DeLone & McLean IS success model with human and technology factors and the moderating role of web self-efficacy on the relationship between human factors (motivation, psychological factor, teacher's attitude)/ technology factors and user satisfaction/system use. Using a cross-sectional survey technique, this study gathers data through an online survey from lecturers working in Malaysian public universities. The study uses SmartPLS version 3.0 M3 to validate the hypotheses. The findings of the test indicated that system factors (information quality, system quality, and support service quality), technology factors, and one out of three dimensions of the human factor (i.e. the psychological factor) are found to be significantly related to user satisfaction. Information quality and two out of three dimensions of the human factors (i.e. motivation and teacher's attitude) are found insignificant with system use. The relationship between user satisfaction, intention to use, and system use is found significant. Moreover, Web self-efficacy moderated the relationship only between psychological factors and user satisfaction. The study contributed to the body of knowledge regarding human factors, technology factors, and web self-efficacy with a special focus on Malaysian public universities. Furthermore, in light of the findings, the study has provided recommendations for managerial staff, policymakers, and future researchers. Lastly, the limitations of the study with future research directions are also discussed.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Tariq, Sania
author_facet	Tariq, Sania
author_sort	Tariq, Sania
title	A study of system, human, technology and web self-efficacy as determinant factors of e-learning success in Malaysian public universities
title_short	A study of system, human, technology and web self-efficacy as determinant factors of e-learning success in Malaysian public universities
title_full	A study of system, human, technology and web self-efficacy as determinant factors of e-learning success in Malaysian public universities
title_fullStr	A study of system, human, technology and web self-efficacy as determinant factors of e-learning success in Malaysian public universities
title_full_unstemmed	A study of system, human, technology and web self-efficacy as determinant factors of e-learning success in Malaysian public universities
title_sort	study of system, human, technology and web self-efficacy as determinant factors of e-learning success in malaysian public universities
granting_institution	Universiti Utara Malaysia
granting_department	School of Business Management
publishDate	2021
url	https://etd.uum.edu.my/9882/1/s901693_01.pdf https://etd.uum.edu.my/9882/2/s901693_02.pdf
_version_	1747828693315616768

A study of system, human, technology and web self-efficacy as determinant factors of e-learning success in Malaysian public universities

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