Factors influencing service performance among zakat’s agents in Kedah

Zakat is recognized as one of the sources of funds for Muslims. The reliance on only the zakat institution itself in providing awareness to the public cannot be achieved due to the zakat institution's staffing constraints. Therefore, Lembaga Zakat Negeri Kedah appointed an agent (amil) of zakat...

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Main Author:	Muhammad Irfan, Asha Muddin
Format:	Thesis
Language:	eng eng eng
Published:	2020
Subjects:	HJ4771.6 Income Tax Tax Returns.
Online Access:	https://etd.uum.edu.my/9946/1/s824275_01.pdf https://etd.uum.edu.my/9946/2/s824275_02.pdf https://etd.uum.edu.my/9946/3/s824275_references.docx
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id	my-uum-etd.9946
record_format	uketd_dc
spelling	my-uum-etd.99462022-10-12T01:43:54Z Factors influencing service performance among zakat’s agents in Kedah 2020 Muhammad Irfan, Asha Muddin Islamic Business School Islamic Business School HJ4771.6 Income Tax. Tax Returns. Zakat is recognized as one of the sources of funds for Muslims. The reliance on only the zakat institution itself in providing awareness to the public cannot be achieved due to the zakat institution's staffing constraints. Therefore, Lembaga Zakat Negeri Kedah appointed an agent (amil) of zakat to distribute zakat knowledge to the public while doing a collection of zakat. There are several issues been arising toward agents (amil) about the performance of the agent in making a collection. Several agents (amil) still didn’t have any proactive in contributing their performance in zakat. The purpose of this study is to investigate the factors that influence the service’s performance among zakat’s agents at Kedah. The factors investigated in this study are the amount of information, ease to use, agents’ attitudes and commitment construct. In this study, the quantitative method had been implemented. A total of 113 questionnaires were distributed to Zakat’s Agents and all the answers were used for further analysis. This study had used the method of analysis used in this study included independent T-Test, One-Way Analysis of Variance (ANOVA), Pearson Correlation as well as Multiple Regression. The result has shown that amount of information, ease of use, agent’s attitude and commitment construct were significant toward service performance among Zakat’s Agents. Furthermore, the agent’s attitude shows the most factors that had influence the service performance among zakat’s agents. Besides that, only the amount of information and agent’s attitude shows significance during Multiple Regression test. 2020 Thesis https://etd.uum.edu.my/9946/ https://etd.uum.edu.my/9946/1/s824275_01.pdf text eng 2023-12-06 staffonly https://etd.uum.edu.my/9946/2/s824275_02.pdf text eng public https://etd.uum.edu.my/9946/3/s824275_references.docx text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
topic	HJ4771.6 Income Tax Tax Returns.
spellingShingle	HJ4771.6 Income Tax Tax Returns. Muhammad Irfan, Asha Muddin Factors influencing service performance among zakat’s agents in Kedah
description	Zakat is recognized as one of the sources of funds for Muslims. The reliance on only the zakat institution itself in providing awareness to the public cannot be achieved due to the zakat institution's staffing constraints. Therefore, Lembaga Zakat Negeri Kedah appointed an agent (amil) of zakat to distribute zakat knowledge to the public while doing a collection of zakat. There are several issues been arising toward agents (amil) about the performance of the agent in making a collection. Several agents (amil) still didn’t have any proactive in contributing their performance in zakat. The purpose of this study is to investigate the factors that influence the service’s performance among zakat’s agents at Kedah. The factors investigated in this study are the amount of information, ease to use, agents’ attitudes and commitment construct. In this study, the quantitative method had been implemented. A total of 113 questionnaires were distributed to Zakat’s Agents and all the answers were used for further analysis. This study had used the method of analysis used in this study included independent T-Test, One-Way Analysis of Variance (ANOVA), Pearson Correlation as well as Multiple Regression. The result has shown that amount of information, ease of use, agent’s attitude and commitment construct were significant toward service performance among Zakat’s Agents. Furthermore, the agent’s attitude shows the most factors that had influence the service performance among zakat’s agents. Besides that, only the amount of information and agent’s attitude shows significance during Multiple Regression test.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Muhammad Irfan, Asha Muddin
author_facet	Muhammad Irfan, Asha Muddin
author_sort	Muhammad Irfan, Asha Muddin
title	Factors influencing service performance among zakat’s agents in Kedah
title_short	Factors influencing service performance among zakat’s agents in Kedah
title_full	Factors influencing service performance among zakat’s agents in Kedah
title_fullStr	Factors influencing service performance among zakat’s agents in Kedah
title_full_unstemmed	Factors influencing service performance among zakat’s agents in Kedah
title_sort	factors influencing service performance among zakat’s agents in kedah
granting_institution	Universiti Utara Malaysia
granting_department	Islamic Business School
publishDate	2020
url	https://etd.uum.edu.my/9946/1/s824275_01.pdf https://etd.uum.edu.my/9946/2/s824275_02.pdf https://etd.uum.edu.my/9946/3/s824275_references.docx
_version_	1747828707083419648

Factors influencing service performance among zakat’s agents in Kedah

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