The influence factors of e-logistics towards customer satisfaction in China

Since from last decade, the e-logistic industry of China facing different issues due to high volume worldwide. To address these issues, this study is quantity and use regression to test the hypotheses.11 introduced a framework to mitigate various issues of e-logistic in China. Therefore, the prime o...

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Main Author:	Lisha, Guo
Format:	Thesis
Language:	eng eng eng
Published:	2019
Subjects:	T58.5-58.64 Information technology
Online Access:	https://etd.uum.edu.my/9991/1/s821414_01.pdf https://etd.uum.edu.my/9991/2/s821414_02.pdf https://etd.uum.edu.my/9991/3/s821414_references.docx
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id	my-uum-etd.9991
record_format	uketd_dc
spelling	my-uum-etd.99912022-10-27T01:03:18Z The influence factors of e-logistics towards customer satisfaction in China 2019 Lisha, Guo Zainuddin, Nizamuddin A. Jalil, Emy Ezura School of Technology Management & Logistics School of Technology Management & Logistics T58.5-58.64 Information technology HD28-70 Management. Industrial Management Since from last decade, the e-logistic industry of China facing different issues due to high volume worldwide. To address these issues, this study is quantity and use regression to test the hypotheses.11 introduced a framework to mitigate various issues of e-logistic in China. Therefore, the prime objective of the current study is to examine factors influencing e-logistics in China. To achieve this objective, the current study examines the effect of distribution rate (DR), transit time ( TT ), E-payment ( EP ), E-traceability ( ET), Information and Communication Technology ( ICT ) on E-logistics Customer Satisfaction ( ELCS ). This study, each items will be tested by survey. Moreover, there are 501 useful responds from e-logistics customers who live in Shaanxi province. Five hypotheses were formulated. Generally, the results were found to support the hypotheses. DR, TT, EP, ET, ICT have positive relationship with ELCS. Additionally, ICT was seen to partially mediate between EPET and ELCS. The findings of this study imply that the managers of e-logistics performance in China need to pay more attention on DR, TT, EP, ET and ICT, as they can be used to improve e-logistics activities. Especially, ICT, which is a key influence factor and can partially mediate between EPIET and ELCS, this could attract more investment and improved. 2019 Thesis https://etd.uum.edu.my/9991/ https://etd.uum.edu.my/9991/1/s821414_01.pdf text eng public https://etd.uum.edu.my/9991/2/s821414_02.pdf text eng public https://etd.uum.edu.my/9991/3/s821414_references.docx text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Zainuddin, Nizamuddin A. Jalil, Emy Ezura
topic	T58.5-58.64 Information technology T58.5-58.64 Information technology
spellingShingle	T58.5-58.64 Information technology T58.5-58.64 Information technology Lisha, Guo The influence factors of e-logistics towards customer satisfaction in China
description	Since from last decade, the e-logistic industry of China facing different issues due to high volume worldwide. To address these issues, this study is quantity and use regression to test the hypotheses.11 introduced a framework to mitigate various issues of e-logistic in China. Therefore, the prime objective of the current study is to examine factors influencing e-logistics in China. To achieve this objective, the current study examines the effect of distribution rate (DR), transit time ( TT ), E-payment ( EP ), E-traceability ( ET), Information and Communication Technology ( ICT ) on E-logistics Customer Satisfaction ( ELCS ). This study, each items will be tested by survey. Moreover, there are 501 useful responds from e-logistics customers who live in Shaanxi province. Five hypotheses were formulated. Generally, the results were found to support the hypotheses. DR, TT, EP, ET, ICT have positive relationship with ELCS. Additionally, ICT was seen to partially mediate between EPET and ELCS. The findings of this study imply that the managers of e-logistics performance in China need to pay more attention on DR, TT, EP, ET and ICT, as they can be used to improve e-logistics activities. Especially, ICT, which is a key influence factor and can partially mediate between EPIET and ELCS, this could attract more investment and improved.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Lisha, Guo
author_facet	Lisha, Guo
author_sort	Lisha, Guo
title	The influence factors of e-logistics towards customer satisfaction in China
title_short	The influence factors of e-logistics towards customer satisfaction in China
title_full	The influence factors of e-logistics towards customer satisfaction in China
title_fullStr	The influence factors of e-logistics towards customer satisfaction in China
title_full_unstemmed	The influence factors of e-logistics towards customer satisfaction in China
title_sort	influence factors of e-logistics towards customer satisfaction in china
granting_institution	Universiti Utara Malaysia
granting_department	School of Technology Management & Logistics
publishDate	2019
url	https://etd.uum.edu.my/9991/1/s821414_01.pdf https://etd.uum.edu.my/9991/2/s821414_02.pdf https://etd.uum.edu.my/9991/3/s821414_references.docx
_version_	1747828716920111104

The influence factors of e-logistics towards customer satisfaction in China

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