Integration of IS0 9001 and six sigma in Malaysia manufacturing sector: A baseline study

Most organizations that implemented Six Sigma are supported by the IS0 9000 quality management system. Both IS0 9001 and Six Sigma allow organizations to meet customer satisfaction by adopting the continuous improvement methodology. However, there is a lack of focal points in the integration of IS0...

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Main Author:	Yi Terng, Teoh
Format:	Thesis
Language:	eng eng eng eng
Published:	2019
Subjects:	HD28-70 Management Industrial Management HD58.9 Organizational Effectiveness. TS 156.6 Quality Control
Online Access:	https://etd.uum.edu.my/9995/1/permission%20to%20deposit-not%20allow-818290.pdf https://etd.uum.edu.my/9995/2/s818290_01.pdf https://etd.uum.edu.my/9995/3/s818290_02.pdf https://etd.uum.edu.my/9995/4/s818290_references.docx
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id	my-uum-etd.9995
record_format	uketd_dc
spelling	my-uum-etd.99952022-10-27T01:04:17Z Integration of IS0 9001 and six sigma in Malaysia manufacturing sector: A baseline study 2019 Yi Terng, Teoh Taib, Che Azlan School of Technology Management & Logistics School of Technology Management & Logistics HD28-70 Management. Industrial Management HD58.9 Organizational Effectiveness. TS 156.6 Quality Control Most organizations that implemented Six Sigma are supported by the IS0 9000 quality management system. Both IS0 9001 and Six Sigma allow organizations to meet customer satisfaction by adopting the continuous improvement methodology. However, there is a lack of focal points in the integration of IS0 9001 and Six Sigma especially in the Malaysian manufacturing sector. Few researchers believed that IS0 9001 and Six Sigma could be integrated and achieve the advantages through systematic integration, yet the effectiveness of integration has been examined through the manufacturing organization. The structure of the paper is based on the dichotomies within the Six Sigma literature: what are Six Sigma and IS0 9001and what are the success factors for the integration of IS0 9001 and Six Sigma. The investigation process adopted face- to- face semi- structured interviews with quality practitioners from the Malaysian manufacturing sector to provide the research deep knowledge in the area investigated. The identification of similarities and differences of IS0 9001 and Six Sigma enabled the research to define a set of guidelines to ensure successful systematic integration. The study found that IS0 9001 can be incorporated with Six Sigma by developing an integration guideline in generating the integration policy, planning policy, integration implementation and performance assessment guidelines. The study found the fundamental introductory inspiration for IS0 certification and IS0 was to have a powerful instrument to enhance quality management in the organization. In order to visualize the research findings, the research framework was generated for the Six Sigma methodology to be incorporated with the IS0 9001 :2008 process model. 2019 Thesis https://etd.uum.edu.my/9995/ https://etd.uum.edu.my/9995/1/permission%20to%20deposit-not%20allow-818290.pdf text eng staffonly https://etd.uum.edu.my/9995/2/s818290_01.pdf text eng staffonly https://etd.uum.edu.my/9995/3/s818290_02.pdf text eng staffonly https://etd.uum.edu.my/9995/4/s818290_references.docx text eng staffonly other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng eng
advisor	Taib, Che Azlan
topic	HD28-70 Management Industrial Management HD58.9 Organizational Effectiveness. TS 156.6 Quality Control
spellingShingle	HD28-70 Management Industrial Management HD58.9 Organizational Effectiveness. TS 156.6 Quality Control Yi Terng, Teoh Integration of IS0 9001 and six sigma in Malaysia manufacturing sector: A baseline study
description	Most organizations that implemented Six Sigma are supported by the IS0 9000 quality management system. Both IS0 9001 and Six Sigma allow organizations to meet customer satisfaction by adopting the continuous improvement methodology. However, there is a lack of focal points in the integration of IS0 9001 and Six Sigma especially in the Malaysian manufacturing sector. Few researchers believed that IS0 9001 and Six Sigma could be integrated and achieve the advantages through systematic integration, yet the effectiveness of integration has been examined through the manufacturing organization. The structure of the paper is based on the dichotomies within the Six Sigma literature: what are Six Sigma and IS0 9001and what are the success factors for the integration of IS0 9001 and Six Sigma. The investigation process adopted face- to- face semi- structured interviews with quality practitioners from the Malaysian manufacturing sector to provide the research deep knowledge in the area investigated. The identification of similarities and differences of IS0 9001 and Six Sigma enabled the research to define a set of guidelines to ensure successful systematic integration. The study found that IS0 9001 can be incorporated with Six Sigma by developing an integration guideline in generating the integration policy, planning policy, integration implementation and performance assessment guidelines. The study found the fundamental introductory inspiration for IS0 certification and IS0 was to have a powerful instrument to enhance quality management in the organization. In order to visualize the research findings, the research framework was generated for the Six Sigma methodology to be incorporated with the IS0 9001 :2008 process model.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Yi Terng, Teoh
author_facet	Yi Terng, Teoh
author_sort	Yi Terng, Teoh
title	Integration of IS0 9001 and six sigma in Malaysia manufacturing sector: A baseline study
title_short	Integration of IS0 9001 and six sigma in Malaysia manufacturing sector: A baseline study
title_full	Integration of IS0 9001 and six sigma in Malaysia manufacturing sector: A baseline study
title_fullStr	Integration of IS0 9001 and six sigma in Malaysia manufacturing sector: A baseline study
title_full_unstemmed	Integration of IS0 9001 and six sigma in Malaysia manufacturing sector: A baseline study
title_sort	integration of is0 9001 and six sigma in malaysia manufacturing sector: a baseline study
granting_institution	Universiti Utara Malaysia
granting_department	School of Technology Management & Logistics
publishDate	2019
url	https://etd.uum.edu.my/9995/1/permission%20to%20deposit-not%20allow-818290.pdf https://etd.uum.edu.my/9995/2/s818290_01.pdf https://etd.uum.edu.my/9995/3/s818290_02.pdf https://etd.uum.edu.my/9995/4/s818290_references.docx
_version_	1747828717892141056

Integration of IS0 9001 and six sigma in Malaysia manufacturing sector: A baseline study

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