The relationship between service quality and customer satisfaction for taxi and grab car services in Malaysia

<p>This research intended to compare the impact of service quality, particularly</p><p>reliability, assurance, tangibles, empathy, responsiveness, waiting time, and valence,</p><p>towards customer satisfaction between taxi and Gra...

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Bibliographic Details
Main Author: Choy, Johnn Yee
Format: thesis
Language:eng
Published: 2023
Subjects:
Online Access:https://ir.upsi.edu.my/detailsg.php?det=10484
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