Kesan Modul Kecerdasan Emosi untuk meningkatkan kecerdasan emosi, kepuasan kerja dan komitmen terhadap organisasi dalam kalangan pegawai TLDM

Kesan Modul Kecerdasan Emosi untuk meningkatkan kecerdasan emosi, kepuasan kerja dan komitmen terhadap organisasi dalam kalangan pegawai TLDM

<p>Kajian ini dijalankan untuk melihat kesan Modul Kecerdasan Emosi untuk meningkatkan</p><p>kecerdasan emosi, kepuasan kerja dan komitmen terhadap organisasi dalam kalangan</p><p>pegawai Tentera Laut Diraja Malaysia (TLDM). Subje...

Full description

Saved in:
Bibliographic Details
Main Author: Vijayasree Raghavan Pillai
Format: thesis
Language:zsm
Published: 2023
Subjects:
LB Theory and practice of education
Online Access:https://ir.upsi.edu.my/detailsg.php?det=11096
Tags: Add Tag
No Tags, Be the first to tag this record!
id oai:ir.upsi.edu.my:11096
record_format uketd_dc
institution Universiti Pendidikan Sultan Idris
collection UPSI Digital Repository
language zsm
topic LB Theory and practice of education
spellingShingle LB Theory and practice of education
Vijayasree Raghavan Pillai
Kesan Modul Kecerdasan Emosi untuk meningkatkan kecerdasan emosi, kepuasan kerja dan komitmen terhadap organisasi dalam kalangan pegawai TLDM
description <p>Kajian ini dijalankan untuk melihat kesan Modul Kecerdasan Emosi untuk meningkatkan</p><p>kecerdasan emosi, kepuasan kerja dan komitmen terhadap organisasi dalam kalangan</p><p>pegawai Tentera Laut Diraja Malaysia (TLDM). Subjek kajian terdiri daripada pegawai</p><p>muda tentera laut yang berkhidmat di Pangkalan TLDM Lumut, Malaysia. Modul</p><p>Kecerdasan Emosi yang digunakan dalam kajian ini telah diubah suai daripada satu siri</p><p>aktiviti kecerdasan emosi yang dihasilkan oleh Lynn (2002). Tujuan kajian adalah untuk</p><p>mengetahui kesan intervensi Modul Kecerdasan Emosi ke atas kumpulan rawatan</p><p>berbanding kumpulan kawalan. Reka bentuk kajian eksperimen tulen praujianpascaujian</p><p>dengan kumpulan kawalan digunakan di mana pemilihan subjek kajian</p><p>dijalankan secara persampelan rawak melibatkan 67 orang pegawai TLDM daripada 17</p><p>unit kapal di Pangkalan TLDM Lumut. Subjek kajian diagihkan kepada dua kumpulan</p><p>iaitu kumpulan kawalan yang terdiri daripada 35 orang pegawai manakala kumpulan</p><p>rawatan mengandungi 32 orang pegawai. Data dianalisis dengan menggunakan analisis</p><p>deskriptif dan inferensi. Kesan rawatan dilihat dengan mengukur skor min kecerdasan</p><p>emosi berdasarkan instrumen Schutte Self-Report Inventory (SSRI), skor min kepuasan</p><p>kerja berdasarkan instrumen Job Satisfaction Survey (JSS) dan skor min komitmen</p><p>terhadap organisasi dengan menggunakan instrumen Organizational Commitment</p><p>Questionnaire (OCQ). Dapatan kajian dianalisis dengan menggunakan ujian analisis</p><p>sehala Multivariate Analysis of Variance (one-way MANOVA). Modul Kecerdasan</p><p>Emosi didapati memberikan kesan signifikan terhadap tahap kecerdasan emosi, kepuasan</p><p>kerja dan komitmen terhadap organisasi kumpulan rawatan pada aras signifikan .05 (p</p><p><.05). Hasil ujian Multivariate Pillais Trace dengan nilai [F (3,60) = 48.128, p <.05]</p><p>menunjukkan bahawa Modul Kecerdasan Emosi merupakan faktor yang menyumbang</p><p>kepada peningkatan kecerdasan emosi, kepuasan kerja, dan komitmen terhadap</p><p>organisasi. Keputusan ujian Tests of Between-Subjects Effects menunjukkan kesan</p><p>signifikan modul kepada kecerdasan emosi [F (1, 62) = 87.382, p <.05], kepuasan kerja</p><p>[F (1,62) = 13.456, p <.05] dan komitmen terhadap organisasi [F (1,62) = 78.938, p <.05].</p><p>Nilai R2 mendapati bahawa Modul Kecerdasan Emosi telah menyumbang peningkatan</p><p>sebanyak 58.5% (kecerdasan emosi), 17.8% (kepuasan kerja) dan 56% (komitmen</p><p>terhadap organisasi) dalam kumpulan rawatan. Analisis ujian Estimated Marginal Means</p><p>menunjukkan min terubah suai yang lebih tinggi dalam kumpulan rawatan bagi</p><p>kecerdasan emosi (126.313), kepuasan kerja (145.250) dan komitmen terhadap</p><p>organisasi (68.938). Ujian Post Hoc Bonferroni Adjusted Pairwise Comparison</p><p>mengesahkan bahawa perbezaan tersebut adalah signifikan kerana p <.05. Maklum balas</p><p>daripada subjek kajian menunjukkan bahawa intervensi yang dilaksanakan dapat</p><p>membantu meningkatkan kesedaran tentang kecerdasan emosi dan menyarankan modul</p><p>tersebut digunakan sebagai salah satu intervensi kaunseling bagi membantu</p><p>meningkatkan tahap kecerdasan emosi dalam kalangan warga TLDM.</p>
format thesis
qualification_name
qualification_level Doctorate
author Vijayasree Raghavan Pillai
author_facet Vijayasree Raghavan Pillai
author_sort Vijayasree Raghavan Pillai
title Kesan Modul Kecerdasan Emosi untuk meningkatkan kecerdasan emosi, kepuasan kerja dan komitmen terhadap organisasi dalam kalangan pegawai TLDM
title_short Kesan Modul Kecerdasan Emosi untuk meningkatkan kecerdasan emosi, kepuasan kerja dan komitmen terhadap organisasi dalam kalangan pegawai TLDM
title_full Kesan Modul Kecerdasan Emosi untuk meningkatkan kecerdasan emosi, kepuasan kerja dan komitmen terhadap organisasi dalam kalangan pegawai TLDM
title_fullStr Kesan Modul Kecerdasan Emosi untuk meningkatkan kecerdasan emosi, kepuasan kerja dan komitmen terhadap organisasi dalam kalangan pegawai TLDM
title_full_unstemmed Kesan Modul Kecerdasan Emosi untuk meningkatkan kecerdasan emosi, kepuasan kerja dan komitmen terhadap organisasi dalam kalangan pegawai TLDM
title_sort kesan modul kecerdasan emosi untuk meningkatkan kecerdasan emosi, kepuasan kerja dan komitmen terhadap organisasi dalam kalangan pegawai tldm
granting_institution Universiti Pendidikan Sultan Idris
granting_department Fakulti Pembangunan Manusia
publishDate 2023
url https://ir.upsi.edu.my/detailsg.php?det=11096
_version_ 1804890583881220096
spelling oai:ir.upsi.edu.my:110962024-07-16 Kesan Modul Kecerdasan Emosi untuk meningkatkan kecerdasan emosi, kepuasan kerja dan komitmen terhadap organisasi dalam kalangan pegawai TLDM 2023 Vijayasree Raghavan Pillai LB Theory and practice of education <p>Kajian ini dijalankan untuk melihat kesan Modul Kecerdasan Emosi untuk meningkatkan</p><p>kecerdasan emosi, kepuasan kerja dan komitmen terhadap organisasi dalam kalangan</p><p>pegawai Tentera Laut Diraja Malaysia (TLDM). Subjek kajian terdiri daripada pegawai</p><p>muda tentera laut yang berkhidmat di Pangkalan TLDM Lumut, Malaysia. Modul</p><p>Kecerdasan Emosi yang digunakan dalam kajian ini telah diubah suai daripada satu siri</p><p>aktiviti kecerdasan emosi yang dihasilkan oleh Lynn (2002). Tujuan kajian adalah untuk</p><p>mengetahui kesan intervensi Modul Kecerdasan Emosi ke atas kumpulan rawatan</p><p>berbanding kumpulan kawalan. Reka bentuk kajian eksperimen tulen praujianpascaujian</p><p>dengan kumpulan kawalan digunakan di mana pemilihan subjek kajian</p><p>dijalankan secara persampelan rawak melibatkan 67 orang pegawai TLDM daripada 17</p><p>unit kapal di Pangkalan TLDM Lumut. Subjek kajian diagihkan kepada dua kumpulan</p><p>iaitu kumpulan kawalan yang terdiri daripada 35 orang pegawai manakala kumpulan</p><p>rawatan mengandungi 32 orang pegawai. Data dianalisis dengan menggunakan analisis</p><p>deskriptif dan inferensi. Kesan rawatan dilihat dengan mengukur skor min kecerdasan</p><p>emosi berdasarkan instrumen Schutte Self-Report Inventory (SSRI), skor min kepuasan</p><p>kerja berdasarkan instrumen Job Satisfaction Survey (JSS) dan skor min komitmen</p><p>terhadap organisasi dengan menggunakan instrumen Organizational Commitment</p><p>Questionnaire (OCQ). Dapatan kajian dianalisis dengan menggunakan ujian analisis</p><p>sehala Multivariate Analysis of Variance (one-way MANOVA). Modul Kecerdasan</p><p>Emosi didapati memberikan kesan signifikan terhadap tahap kecerdasan emosi, kepuasan</p><p>kerja dan komitmen terhadap organisasi kumpulan rawatan pada aras signifikan .05 (p</p><p><.05). Hasil ujian Multivariate Pillais Trace dengan nilai [F (3,60) = 48.128, p <.05]</p><p>menunjukkan bahawa Modul Kecerdasan Emosi merupakan faktor yang menyumbang</p><p>kepada peningkatan kecerdasan emosi, kepuasan kerja, dan komitmen terhadap</p><p>organisasi. Keputusan ujian Tests of Between-Subjects Effects menunjukkan kesan</p><p>signifikan modul kepada kecerdasan emosi [F (1, 62) = 87.382, p <.05], kepuasan kerja</p><p>[F (1,62) = 13.456, p <.05] dan komitmen terhadap organisasi [F (1,62) = 78.938, p <.05].</p><p>Nilai R2 mendapati bahawa Modul Kecerdasan Emosi telah menyumbang peningkatan</p><p>sebanyak 58.5% (kecerdasan emosi), 17.8% (kepuasan kerja) dan 56% (komitmen</p><p>terhadap organisasi) dalam kumpulan rawatan. Analisis ujian Estimated Marginal Means</p><p>menunjukkan min terubah suai yang lebih tinggi dalam kumpulan rawatan bagi</p><p>kecerdasan emosi (126.313), kepuasan kerja (145.250) dan komitmen terhadap</p><p>organisasi (68.938). Ujian Post Hoc Bonferroni Adjusted Pairwise Comparison</p><p>mengesahkan bahawa perbezaan tersebut adalah signifikan kerana p <.05. Maklum balas</p><p>daripada subjek kajian menunjukkan bahawa intervensi yang dilaksanakan dapat</p><p>membantu meningkatkan kesedaran tentang kecerdasan emosi dan menyarankan modul</p><p>tersebut digunakan sebagai salah satu intervensi kaunseling bagi membantu</p><p>meningkatkan tahap kecerdasan emosi dalam kalangan warga TLDM.</p> 2023 thesis https://ir.upsi.edu.my/detailsg.php?det=11096 https://ir.upsi.edu.my/detailsg.php?det=11096 text zsm closedAccess Doctoral Universiti Pendidikan Sultan Idris Fakulti Pembangunan Manusia <p>Abdul Adib Asnawi, & Lailawati Madlan @ Endalan. (2019). Kemahiran pengurusan stres dalam kecerdasan emosi dan hubungannya dengan kepuasan hidup remaja. Jurnal Psikologi Malaysia, 33(3), 1-11. ISSN 2289-8174.</p><p></p><p>Abdul Ghani Abdullah, Abdul Rahman Abd Aziz & Abdul Rashid Mohamed. (2011). EQ menjana kecerdasan emosi. Kuala Lumpur: PTS Professional Publishing.</p><p></p><p>Abdullah, I., Omar, R and Siti Aisyah P.A.R (2015). Famous theories surrounding emotional intelligence: A historical review. International Business Management, 9. 319-324. Diakses daripada https://medwelljournals.com/abstract/? doi=ibm. 2015. 319.324.</p><p></p><p>Abdul Malek Rahman. (2006). Kecerdasan emosi dalam kalangan remaja Malaysia. Jurnal Pendidikan Bitara UPSI, 2(1), 1-11.</p><p></p><p>Abdul Malek Rahman, Sidek Noah, Abdul Malek Karim, Wan Marzuki, Nabilah Zulkifli, Joharry, Lihanna, Syed Mohamed Shafeq, Jamaludin, Sapon, Mohd Yusop, Mohd Taib, Munirah, Norlena, Ruhaibah & Tajularipin. (2009). Kecerdasan emosi dalam kalangan remaja Malaysia. Jurnal Bitara 2, 1-13.</p><p></p><p>Abdul Qader. (2017). Teori belajar humanistik dalam meningkatkan prestasi belajar siswa. Jurnal Humanistik, 04(2), 191.</p><p></p><p>Abdul Rasid Jamian, Shamsudin Othman & Norzila Md Yusof. (2011). Keberkesanan cerpen dalam mempertingkatkan prestasi penulisan karangan Bahasa Melayu dalam kalangan murid. Jurnal Pendidikan Bahasa Melayu, 1(2), 45-47.</p><p></p><p>Abdullah Sanusi Ahmad. (1999). Pemantapan profesionalisme anggota perkhidmatan awam di alaf baru. Kertas kerja yang dibentangkan di Konvensyen Jawatankuasa Keutuhan Pengurusan. Badan Pencegah Rasuah. Putrajaya.</p><p></p><p>Abdullah Sanusi Othman, Ishak Abd Rahman & Ulya Sabirah Mohd Hanafi. (2018). Hubungan antara kepuasan kerja dengan komitmen, motivasi dan prestasi kerja. International Journal of Modern Trends in Business Research (IJMTBR), 1(3), 29-46.</p><p></p><p>Abi Ealias & J. George. (2012). Emotional intelligence and job satisfaction: A correlational study. The International Journals Research Journal of Commerce & Behavioural Science, 1(4), 37-42. Diakses daripada https://diane-foster.com/articles-newsletters/emotional intelligence-job-satisfacition.pdf.</p><p></p><p>Abraham, R. (2000). Organizational cynicism: Bases and consequences. Genetic, Social, and General Psychology Monographs, 126(3), 269-292.</p><p></p><p>Abrams. Z. (2019). Serving the Armed Forces. Magazine Article, 55(10), 58.</p><p></p><p>Achmad Mohyi. (2020). The effect of emotional intelligence, organizational commitment and organizational citizenship behavior on employee performance. Journal of International Conference Proceedings (JICP), 3(4), 84-95.</p><p></p><p>Acryl Sani & Abdullah Sani. (2001). Tahap komitmen terhadap organisasi: Satu kajian di kalangan anggota-anggota polis pangkat rendah. Kontinjen Polis Kuala Lumpur. Tesis Sarjana yang tidak diterbitkan, Universiti Utara Malaysia.</p><p></p><p>Adeyemo S.A. (2008). Emotional intelligence and the relationship between job satisfaction and organizational commitment of employee in public paradtatls in Oyo state and Nigerial Pakistan Journal of Social Sciences, 4(2), 324-330.</p><p></p><p>Aghdasi, S., Kiamanesh, A.R., & Ibrahim, A.N. (2011). Emotional intelligence and organisational commitment: testing the mediatory role of occupational stress and job satisfaction. Procedia Social and Behavioral Sciences, 29, 1965 1976.</p><p></p><p>Aguilar S. & George B. (2019). A review of the linkages between emotional intelligence and leadership in the military forces. Business Ethcis and Leadership, 3(2), 29-38.</p><p></p><p>Ahmad Marzuki, Najib Mustaffa, Che Su Mat Saad, Zarina Muda, Suhaini Abdullah &, Suhanim Che Din. (2012). Emotional intelligence and demographic differences among students in public universities. Research Journal in Organisational Psychology & Educational Studies, 1(2), 93 -99.</p><p></p><p>Akta Angkatan Tentera 1972. (Pindaan 1996).</p><p></p><p>Ajilin Tawan, Mohammad Nizam Nazarudin, Zakiah Noordin, Mohd Malik & Norlijah Watinin. (2020). Hubungan motivasi, kecerdasan emosi dan efikasi dengan kepuasan kerja guru di sekolah rendah. Journal of Education and Sciences (IRJES), 4(1), 1-12.</p><p></p><p>Akmal Ihlam. (2015). Kecerdasan emosi. Diakses daripada http://lifechampionzone. Blog spot.com/2015/04/apa-yang-membezakan-good-boss-bad-boss.html.</p><p></p><p>Akinwumi O. A. Ayorinde M. O. (2020). Emotional intelligence and job satisfaction as predictors of organizational commitment among private school teachers. Global Scientific Journal, 8 (10), 2393-2404.</p><p></p><p>Alagari Subramaniam. (2022). Hubungan antara kepuasan kerja guru dengan komitmen guru sekolah kebangsaan di daerah Kinta Selatan, Perak. Management Research Journal, 11(2), 1-13.</p><p></p><p>Alvin Ng Lai Oon. (2016). Memupuk kesedaran diri dari kecil. Persatuan Psikologi Klinikal Malaysia. Positive parenting. Diakses daripada https://mypositive parenting.org/ms/2016/03/18/memupuk-kesedaran-diri-dari-kecil.</p><p></p><p>Alifah Saring. (2012). Hubungan kecerdasan emosi dengan prestasi akademik pelajar UTHM. Tesis Ijazah Sarjana Muda yang tidak diterbitkan. Universiti Tun Hussein Onn Malaysia.</p><p></p><p>Allen, N.J. & Mayer, J.P. (1990). The measurement and antecedents of affective, continuance, and normative commitment to the organisation. Journal of Occupational Psychology, 63, 1 -18.</p><p></p><p>Alnidawy, A.A.B. (2015). The effect of emotional intelligence on job satisfaction: Applied study in the Jordanian telecommunication sector. International Journal of Business Administration, 6(3). 63-71.</p><p></p><p>Alsughayir, Abdulrahman. (2021). The effect of emotional intelligence on organizational commitment: Understanding the mediating role of job satisfaction. Management Science Letters 11, 1309-1316. 10.5267/j.msl.2020.11.008.</p><p></p><p>Alawiyah Tengah & Normazaini Saleh (2018). Kepuasan kerja di institusi pengajian tinggi swasta dan hubungannya dengan komitmen terhadap organisasi: Satu tinjauan di Kolej Universiti Islam Antarabangsa Selangor (KUIS), Kajang, Selangor. 5th International Conference in Management and Muamalah (ICoMM 2018), 365-381. e-ISBN: 978-967-2122-52-4.</p><p></p><p>Amalina Ibrahim, Fatimah Wati Halim, & Wan Shahrazad Wan Sulaiman. (2017). Faktor-faktor yang mempengaruhi komitmen organisasi dalam kalangan guru sekolah. International Research Journal of Education and Sciences (IRJES). (Malay), 1(1) 51-54. Diakses daripada https://www.researchgate.net/ publication/333746973_Faktor-faktor_yang_Mempengaruhi_Komitmen_ Organisasi_ dalam_Kalangan_Guru_Sekolah.</p><p></p><p>Amelia Trisavinaningdiah, Metha Dwi Apriyanti & Anik Herminingsih. (2020). Pengaruh budaya organisasi dan kepuasan kerja karyawan terhadap komitmen organisasi pada Pt. Indorack Multikreasi Tangerang. Jurnal Mozaik, 12(2), 20-35. </p><p></p><p>Amira Wahid, Muhammad Ajib Abd Razak & Fatimah Yusof. (2016). Kecerdasan emosi dan motivasi kerja dalam kalangan subordinat MARDI. Jurnal Psikologi Malaysia, 30(1), 56-60. Diakses daripada https://www library.oum.edu.my/repository/1341/ 12 Nov 2021, 1600H.</p><p></p><p>A. Murad Abd Rani & Zuria Mahmud (2019). Pendekatan psikopendidikan dalam kaunseling kelompok bagi menangani masalah emosi murid mangsa perceraian ibu bapa. Seminar Antarabangsa: Isu-isu Pendidikan (ISPEN 2019) UKM.</p><p></p><p>Ang, K.H. (2016). Pengenalan rangkaian metodologi dalam kajian penyelidikan: Satu kajian literatur. Malaysian Journal of Social Sciences and Humanities (MJ-SSH), 1(2). 17-24.</p><p></p><p>Antony, Janis Maria. (2013). The influence of emotional intelligence on organizational commitment and organizational citizenship behaviour. Journal of Social Science Research, 1(1), 5-8.</p><p></p><p>Aris Kasan, Fatimah Hanum Mohamad Hajari, Juwairiyah Jaafar & Nordin Yusoff. (2012). Stres dalam perkhidmatan awam: Impaknya kepada prestasi dan kesejahteraan pegawai awam. Jurnal Psikologi & Kaunseling Perkhidmatan Awam Malaysia 7. Diakses daripada https://docs.jpa.gov.my/docs/pnerbitan/psikologi/Jurnal2012.pdf.</p><p></p><p>Arsia Taghra, Seyed Teymur Seyedi Asl & Amir Mohsen Rahnejat. (2020). Resilence, emotions and character strengths predictors of job stress in military personnel. Iranian Journal of Psychiatry and Behavioral Sceinces, 14(2), 86477. Diakses daripada https://brieflands.com/articles/ijpbs-86477.html.</p><p></p><p>Artha, N.M.W.I & Supriyadi. (2013). Hubungan antara kecerdasan emosi dan self efficacy dalam pemecahan masalah penyesuaian diri remaja awal. Jurnal Psikologi Udayana, 1(1),190-202.</p><p></p><p>Aslina Ahmad. (2013). Kesan intervensi psiko-pendidikan terhadap tingkah laku murid sekolah menengah oleh guru bimbingan dan kaunseling. Tesis Ijazah Doktor Falsafah yang tidak diterbitkan. Universiti Malaya.</p><p></p><p>Asliza Awang Kechil (2004). Satu tinjauan ke atas tahap kecerdasan emosi dan hubungannya dengan tahap kepuasan kerja dan tahap komitmen terhadap kerjaya di kalangan guru-guru kaunseling sekolah-sekolah menengah di daerah Johor Bahru. Fakulti Pendidikan. Publikasi Universiti Teknologi Malaysia, 107.</p><p></p><p>Asmah Saleh. (2016). Kajian mengenai hubungan di antara kecerdasan emosi dan prestasi kerja guru. Kajian kes di Sekolah Kebangsaan Seksyen 20, Shah Alam. Ijazah Sarjana Muda Pendidikan Universiti Sains Islam Malaysia (Nilai). Tesis Ijazah Sarjana Muda Pendidikan yang tidak diterbitkan. Diakses daripada http://shorturl.at/juGU3.</p><p></p><p>Asnawi, N. H., Yunus, N. & Norfadzilah Abd Razak. (2014). Assessing emotional intelligence factors and commitment towards organizational change. International Journal of Social Science and Humanity, 4(1), 5.</p><p></p><p>Asri Marsidi & Hamrila Abdul Latif. (2007). Faktor-faktor yang mempengaruhi komitmen kerja di organisasi awam. Jurnal Kemanusiaan 10, 56-64.</p><p></p><p>Aziri, B. (2011). Job satisfaction: A literature review. Management research and practice, 3(4), 77-86: South Eash European University.</p><p></p><p>Azizi Ahmad. (2010). Pentaksiran pembelajaran. Kuala Lumpur: Dewan Bahasa dan Pustaka.</p><p></p><p>Azri Mokhtar @ Ahmad. (2016). Penilaian program pendidikan moral dan etika tentera dalam Angkatan Tentera Malaysia. Tesis Ijazah Doktor Falsafah yang tidak diterbitkan. Universiti Malaya.</p><p></p><p>Azromihana Azmi. Kecerdasan Emosi: Satu pengenalan. Himpunan risalah dalam beberapa persoalan ummah. Risalah Keenam. Diakses daripada https://hafiz firdaus.com/ebook/HimpunanRisalah/risalah06.html.</p><p></p><p>Badea, L. & Pana, N.A. (2010). The role of empathy in developing the leaders emotional intelligence. Theoretical and Applied Economics, 2(543), 69 78.</p><p></p><p>Bahyah, Abdul Halim (2014) Hubungan budaya organisasi dan kecerdasan emosi dengan komitmen organisasi dan kepuasan kerja. Journal of Human Capital Development, 6(2). 67-79.</p><p></p><p>Bakar, A.Y.A., Ishak, N.M., Amat, S., & Mahmud, M.I. (2015). Job satisfaction and morale of enlisted personnel: Implications toward counseling provision in the military organisation. Mediterranean Journal of Social Sciences, 6(3), 507 512.</p><p></p><p>Bakar, B. A. (2007). Kaedah analisis data penyelidikan ilmiah. Utusan Publications.</p><p></p><p>Baker, R & Ibrahim, H.I. (2017). Kecerdasan emosi dan komitmen afektif: Peranan keterikatan kerja sebagai pengantara. Jurnal Pengurusan, 49, 103-115.</p><p></p><p>Bamberger, E., Genizi, J., Kerem, N., Lalung, A.R., Dolev, N., Srugo, I., et al. (2017). A pilot study of an emotional intelligence training intervention for a paediatric team. Archives of Disease in Childhood, 102(2), 159 164.</p><p></p><p>Bar-On R. (2006). The Bar On model of emotional social intelligence (ESI). Psicothema 18, 13-25.</p><p></p><p>Bar-On R., James D.A Parker & Goleman, D. (2000). Clustering competence in emotional intelligence: Insights from the Emotional Competence Inventory. In R. Bar-On & J. D. A. Parker (Eds.) The handbook of emotional intelligence: Theory, development, assessment, and application at home, school, and in the workplace, 343362. Jossey-Bass.</p><p></p><p>Bernama, 30 Okt 2017. TLDM perkasa sistem bahagian, elak kejadian buli berulang. Diakses daripada https://www.astroawani.com/berita-malaysia/tldm-perkasa-sistem-bahagian-elak-kejadian-buli-berulang-159257.</p><p></p><p>Berita Harian, 24 Dis 2017. Kematian Zulfarhan buka mata isu buli dera. Diakses daripada http://www.bharian.com.my/berita/kes/2017/12/367090/.</p><p></p><p>Berita Sinar Harian, 29 Mac 2013. ATM fokus pembangunan modal insan. Diakses daripada http://www.sinarharian.com.my.</p><p></p><p>Berita Tentera Darat Malaysia (BTDM), Bil. 153 / Nov Dis 2006, ms 2. Markas Tentera Darat, Cawangan Perisikan, Wisma Pertahanan. Kuala Lumpur.</p><p></p><p>Beta Oki Baliartati. (2016). Pengaruh organizational support terhadap job satisfaction tenaga edukatip tetap fakultas ekonomi dan bisnis Universitas Trisakti. Jurnal Manajemen dan Pemasaran Jasa, 9(1), 35-52.</p><p></p><p>Bhasah Hj Abu Bakar. (2007). Kaedah analisis data penyelidikan ilmiah. Utusan Publications & Distribution Sdn. Bhd. Kuala Lumpur.</p><p></p><p>Bokti, N. L. M., & Talib, M. A. (2010). Tekanan kerja, motivasi dan kepuasan kerja Tentera Laut Armada Tentera Laut Diraja Malaysia. Jurnal Kemanusiaan, 8(1). 47-62. Diakses daripada https://jurnalkemanusiaan.utm.my/ index.php/kemanusiaan/ article/view/72.</p><p></p><p>Boon H.C, Azhar Md Zain & Faezah Hassan. (2013). Emotional intelligence and academic performance in first and final year medical students: A cross-sectional study. BMC Medical Education: doi: 10.1186/1472-6920-13-44. PMID: 23537129; PMCID: PMC3617036.</p><p></p><p>Booth Kewley, Stephen, Del Aqua, Renee G., Thomson & Cynthia J., (2017). Factors affecting organizational commitment in Navy corpsmen. Military medicine. 182(7), 1794-1800. Diakses daripada https://doi.org/10.7205/MILMED-D-16-00316.</p><p></p><p>Boyatzis, R. E., Goleman, D., & Rhee, K. S. (2000). Clustering competence in emotional intelligence: Insights from the emotional competence inventory. In R. Bar-On & J. D. A. Parker (Eds.), The handbook of emotional intelligence: Theory, development, assessment, and application at home, school, and in the workplace. 343362. Jossey-Bass.</p><p></p><p>Bradbberry, T and Graever, I. (2006). The emotional intelligence quickbook. Everything you need to know to put EQ to work. London: Simon and Schuster.</p><p></p><p>Bratis, M. (2016). Health wise: Emotional intelligence is important, too. The Science Teacher, 83(3), 12. Diakses daripada https://www.jstor.org/stable/43746605.</p><p></p><p>Brewer, Ernest W. and McMahan-Landers, Jama. (2003). Job satisfaction among industrial and technical teacher educators. Journal of STEM Teacher Education, 40(2), 5. Diakses daripada https://ir.library.illinoisstate.edu/jste/vol40/iss2/5.</p><p></p><p>BRL 1066 Jil. 1 Edisi 3. Panduan kerjaya pegawai TLDM. Salinan digital. Bahagian Sumber Manusia, Markas Tentera Laut, Kementerian Pertahanan Malaysia.</p><p></p><p>Brown, B.B. (2003). Employees organizational commitment and their perception of supervisors relations- oriented and task oriented leadership behaviours. Disertasi Doktor Falsafah yang tidak diterbitkan. Institut Politeknik dan Universiti Virginia.</p><p></p><p>Buku transformasi perkhidmatan awam. Menjiwai transformasi mengkhidmati rakyat. Jabatan Perkhidmatan Awam.</p><p></p><p>Buku panduan penyelidikan eksperimen dan kuasi eksperimen. Institut Pendidikan Guru Malaysia. Kementerian Pendidikan Malaysia, Jan 2018.</p><p></p><p>Buletin The Queen TLDM 3/2010. Isu penderaan dan buli dalam tentera, 7.</p><p></p><p>Burhanuddin, Jalal. (2016). Pendidikan Islam teras pengukuhan organisasi Angkatan Tentera Malaysia.</p><p></p><p>Campbell, D. T., & Stanley, J. C. (1963). Experimental and quasi-experimental designs for research on teaching. Handbook of Research on Teaching. N. L. Gage (Ed.), Chicago, IL: Rand McNally, 171246.</p><p></p><p>Campbell, D. T., & Stanley, J. C. (2015). Experimental and quasi-experimental designs for research: Ravenio Books.</p><p></p><p>Carmeli, A. M. & Weisberg, J. (2009). The relationship between emotional intelligence and psychological wellbeing. Journal Of Managerial Psychology, 24(1). 66 78.</p><p></p><p>Carl Herman. (2012). Developing emotional intelligence for increased work engagement, organizational commitment and satisfaction with work life. Tesis Sarjana Perniagaan yang tidak diterbitkan. Universiti Stellenbosch. Diakses daripada https://scholar.sun.ac.za/bitstream/handle/10019.1/80133/herman_developing_2013.pdf;sequence=1.</p><p></p><p>Carrillo, Ed & Little, J.D. & Maclennan, Helen. (2020). Emotional intelligence as a predictor of job satisfaction and job performance. The International Journal of Business & Management, 8(1), 273-284. 10.24940/theijbm/2020/v8/i1/BM2001-054.</p><p></p><p>Carsten, J.M. & Spector, P.E. (1987). Unemployment, job satisfaction and employee turnover: A meta analytic test of the Muchinsky Model. Journal of Applied Psychology, 72, 374-381.</p><p></p><p>Cekmecelioglu, H.G., Gunsel, A. & Ulutas, T. (2012). Effects of emotional intelligence on job satisfaction: An empirical study on call center employees. 8th international strategic management conference, 58, 363-369.</p><p></p><p>Chang Chin Liang, Chow Jia Loon, Lee Jian Jun, Tiaw Jien Kent, Wong Su Chin (2017). A study on job stress, emotional intelligence and extrinsic motivation on job performance of teachers in government primary schools in Malaysia. Universiti Tunku Abdul Rahman. Tesis Ijazah Sarjana Muda Pentadbiran Perniagaan yang tidak diterbitkan. Diakses daripada http://eprints.utar.edu.my/id/eprint/2656.</p><p></p><p>Chan S.G & Rodziah Mohamad Nor. (2012). Kecerdasan emosi dan hubungannya dengan perilaku dan prestasi akademik pelajar sekolah menengah di Bachok, Kelantan. Akademika, 82(2), 109-118.</p><p></p><p>Che Mohd Syaharuddin Che, Bahyah Abdul Halim & Aziz Amin. (2017). Faktor-faktor yang mempengaruhi prestasi kerja dalam kalangan penjawat awam: Satu kajian teoritikal. Jurnal Sultan Alauddin Sulaiman Shah, 4(1). Diakses daripada http://journal.kuis.edu.my/jsass/images/files6/jsass_vol4bil1_007_syaharudin.pdf.</p><p></p><p>Chen, H.T. & Wang, C.H. (2019). Incivility, satisfactory and turnover intention of tourist hotel chefs. International Journal of Contemporary Hosipitality Management. 1, 31(5), 2034-2053.</p><p></p><p>Cherniss, Cary & Goleman, Daniel. (2001). The emotionally intelligent workplace: How to select for, measure, and improve emotional intelligence in individuals, groups, and organizations.</p><p></p><p>Cherniss, C. (2000). Emotional intelligence: What it is and why it matters. In proceedings of the annual meeting of the society for industrial and organizational psychology, New Orleans, LA. Diakses daripada http://www.talentsmart.com/ media /uploads/pdfs/eq-what-it-is.pdf.</p><p></p><p>Cherniss, C. (1999). The business case for emotional intelligence. Kertas kerja yang dibentangkan di konsortium penyelidikan kecerdasan emosi dalam organisasi: Universiti Rutgers. Diakses daripada https://www.eiconsortium.org/reports/ business_case_for_ei.html.</p><p></p><p>Cherniss, C., Goleman, D., Emmerling, R., Cowan, K., & Adler, M. (1998). Bringing emotional intelligence to the workplace: A technical report issued by the consortium for research on emotional intelligence in organizations. Diakses daripada https://www.eiconsortium.org/pdf/ technical_report.pdf.</p><p></p><p>Cherry, K. (2018). 5 components of emotional intelligence very well mind. Dotdash Meredith publishing. Diakses daripada https://www.verywellmind.com/ components-of.</p><p></p><p>Chin M.K. (2007). Pola masalah, kecerdasan emosi pelajar dan hubungannya dengan pencapaian di sekolah menengah. Tesis Sarjana yang tidak diterbitkan. Universiti Putra Malaysia. Diakses daripada http://psasir.upm.edu.my/ id/eprint/ 4827/1/FPP_2007_8.pdf</p><p></p><p>Christensen, Larry B. (1988). Experimental methodology. (4th edition). USA: Allyn & Bacon Inc.</p><p></p><p>Christopher M. Riddel (2018). The dignity of all student act: A Quantitative study of one upstate public school implementation. Tesis Ijazah Doktor Falsafah yang tidak diterbitkan. Universiti Northeastern, Boston, New York. Diakses daripada https://files.eric.ed.gov /fulltext/ED591309.pdf.</p><p></p><p>Chua, Y.P. (2014). Kaedah dan statistik penyelidikan: Kaedah penyelidikan (3rd ed): McGraw-Hill Education.</p><p></p><p>Chua, Y.P. (2009). Research methods and statistics book 4: Univariate and multivariate test.: McGraw-Hill Education.</p><p></p><p>Clarke, N. (2010). The impact of a training programme designed to target the emotional intelligence abilities to project managers. International Journal Of Project Management, 28(5), 461-468. Diakses daripada https://doi.org /10.1016 /j.ijproman.2009.08.004.</p><p></p><p>Coetzer, G.H. (2015). Emotional versus cognitive intelligence: Which is the better predictor of efficacy for working in teams? Journal of Behavioral and Applied Management, 16, 1161. Diakses daripada https://jbam.scholasticahq.com/ article/1161-emotional-versus-cognitive-intelligence-which-is-the-better-predictor-of-efficacy-for-working-in-teams.</p><p></p><p>Cohen, L., Manion, L., & Morrison, K. (2007). Research methods in education: Routledge.</p><p></p><p>Connie Shin @ Connie Cassy Ompok. (2015). Kesan penggunaan kaedah permainan, buku nombor dan lembaran kerja terhadap pencapaian awal matematik dalam kalangan kanak-kanak prasekolah kebangsaan. Early childhood education. Publikasi Universiti Malaysia Sabah.</p><p></p><p>Cook, T. D., & Campbell, D. T. (1979). Quasi-experimentation: Design and analysis issues for field settings: Houghton Mifflin.</p><p></p><p>Cooper, R. K., & Sawaf, A. (1997). Executive EQ: Emotional intelligence in business. London: Orion Business Books.</p><p></p><p>Creswell, J. W. (2008). Educational research: Planning, conducting, and evaluating quantitative and qualitative research (3rd ed.). Upper Saddle River, NJ: Pearson Education, Inc.</p><p></p><p>Crosby, Robert S., (2017). Effect of emotional experiences on emotional intelligence among U.S. military leaders. Walden Dissertations and Doctoral Studies. 2965. Diakses daripada https://scholarworks.waldenu.edu/dissertations/2965.</p><p></p><p>Crossman, A. & Nicki, L.C. (2020). Understanding purposive sampling. ThoughtCo, 1-2. https://www.thoughtco.com/purposive-sampling-3026727</p><p></p><p>Cyrill Frederick Ganing, Mohammad Mujaheed Hassan & Wan Nur Nazihah. (2020). Faktor-faktor yang mempengaruhi tekanan kerja di kalangan kakitangan hospital kerajaan. Journal of Social Science and Humanities (MJSSH), 5(10), 151-177. Diakses daripada https://doi.org/10.47405/mjssh.v5i10.522.</p><p></p><p>Dahlia Zawawi & Denise Tsang. (2009). Understanding emotional intelligence in a diverse society. International Journal of Business and Management, 1(2). 27-38. Universiti Putra Malaysia. Diakses daripada http://sobiad.org/eJOURNALS/journal_ IJBM/arhieves/ijbm2009/07Dahlia-Zawawi.pdf.</p><p></p><p>Damyanti, Khulida Kirana Yahya & Tan Fee Yan. (2019). Work value, emotional intelligence, work environment and career commitment among generation Y: Proposed framework. Sains Humanika, 11(2), 53-58. Diakses daripada https://sainshumanika.utm.my/index.php/ ainshumanika/ article/download/ 1655/ 854.</p><p></p><p>Deborah Smith. (2002). Taking it to the fleet. American Psychological Association Magazine Article, 33 (10). Diakses daripada https://www.apa.org/ monitor/ nov02/fleet.</p><p></p><p>DeCarlo, M., Cummings, C., & Agnelli, K. (2021). Graduate research methods in social work: A project-based approach. Diakses daripada https://osf.io/k6xpy/download.</p><p></p><p>Dekel, R., Solomon, S., Ginzburg & K., Neria, Y. (2003). Combat exposure, wartime performance and long - term adjustment among combatants. Lawrence Erlbaum Associates, Inc. Military Psychology, 15(2), 117 131.</p><p></p><p>Desti Kanniah & Shanti. R. (2015) A study of emotional intelligence at work place. European Journal of Business and Management, 7(24), 147-155. Diakses daripada https://researchonline.jcu.edu.au/40340/1/40340%20Kannaiah%20and%20 Shanthi%202015.pdf.</p><p></p><p>Deyanira Garcia Zea, Sarayu Sankar & Nuzulul Isna. (2020). The impact of emotional intelligence in the military workplace. Human Resource Development International, 26(1), 85-101. DOI: 10.1080/13678868.2019.1708157.</p><p></p><p>Dissou, G. (2010). The role of trait emotional intelligence (EI) in the workplace. Tesis Ijazah Doktor Falsafah yang tidak diterbitkan. Universiti London. Diakses daripada https://discovery.ucl.ac.uk/id/eprint/10006505/7/525513.pdf.</p><p></p><p>Dora Nurlaily Azman, & Noraini Zulkifli. (2020). Hubungan kecerdasan emosi dan motivasi dalam kalangan anggota 3 Kor Armor Diraja (KAD). Zulfaqar Journal of Defence Management, Social Science & Humanities, 3(1), 26-34. Diakses daripada https://zulfaqarjdmssh. upnm.edu.my/index.php/zjdmssh/article/view/38.</p><p></p><p>Dyrstad S.M., Giske R., Barlaug, D.G. & Pensgaard A.M. (2010). Relationship between soldiers service performance and physical training. Journal of Military and Veterans Health, 18(2). Diakses daripada https://typeset.io/pdf/relationship-between-soldiers-service-performance-and-2yewaauyuw.pdf.</p><p></p><p>Emdady, M. & Bagheri, N. (2013). The relation between emotional intelligence and job satisfaction. European Journal of Experimental Biology, 3(1), 554 558.</p><p></p><p>Emmerling, R.J., Shawal, K.V & Mandal, M.K. (2008). Emotional intelligence. Theoretical and cultural perspectives. New York. Nova Science Publishers Inc.</p><p></p><p>Emmerling, R. J. & Goleman, D. (2003). Emotional intelligence: Issues and common misunderstandings. The Consortium for Research on Emotional Intelligence in Organizations, 1(1), 1-32. Diakses daripada http://www.eiconsortium.org.</p><p></p><p>Enos Lolang (2015). Hipotesis nol dan hipotesis alternatif. Universitas Kristen Indonesia Toraja. Jurnal Kip, 3(3), 685-695. Diakses daripada https://journals. ukitoraja. ac.id/index.php/jkip/ article/view/99/78.</p><p></p><p>Eria Ayu Kudria. (2021). Peranan kecerdasan emosional terhadap prestasi kerja karyawan dengan stress kerja dan konflik kerja sebagai mediator pada karyawan. P.T Geo Given Visi Mandiri Di Malang. Thesis Pascasarjana Universitas Muhammadiyah, Malang. Diakses daripada https://eprints.umm.ac.id/ 76937/1/ THESIS_ERIA%20AYU%20KUDRIA_MM. pdf</p><p></p><p>Erin E. Riego De Dios. (2020). Emotional intelligence and work values of selected instructors from a teacher education institution. International Journal of Academic Multidisciplinary Research (IJAMR), 4(5), 92-97. Diakses daripada https://files. eric.ed.gov/fulltext/ ED605485.pdf.</p><p></p><p>Erny Yusnida Che Yusoff, Haslinda Abdullah & Zatul Himmah Adnan. (2017). Hubungan kepuasan kerja dengan kecerdasan emosi dalam kalangan warga Polis DiRaja Malaysia. GEOGRAFIA online. Malaysian Journal of Society and Space, 13(1), 22-37.</p><p></p><p>Eslami, J. & Gharakhani, D. (2012). Organizational commitment and job satisfaction. ARPN Journal of Science and Technology, 2, 85-91. Diakses daripada https:// papers.ssrn.Com /sol3/papers.cfm?abstract_id=3263262.</p><p></p><p>Esti Tyastirin & Irul Hidayati (2017). Statistik parametrik untuk penilitian kesehatan. Program studi arsitektur UIN Sunan Ampel Surabaya Indonesia. Diakses daripada https:// osf.io/vubd2/download.</p><p></p><p>Etika Perkhidmatan Awam. (2021). INTAN, Jabatan Perkhidmatan Awam, Kuala Lumpur.</p><p></p><p>Extremera, N., Mrida-Lpez, S., Snchez-lvarez, N., & Quintana-Orts, C. (2018). How does emotional intelligence make one feel better at work? The mediational role of work engagement. International Journal of Environmental Research and Public Health, 15(9), 1909. Diakses daripada https://www.ncbi.nlm.nih.gov/pmc/ articles/PMC6164137/.</p><p></p><p>Fadhil Abdul Rahman, Majid Hassan, Shamsuddin Yusuff & Vithya Ramiah. (2004). Demi Negara TLDM. Kuala Lumpur: Warisan Advertising Sdn. Bhd.</p><p></p><p>Fadillah Ismail, Nur Amalina Mohd Rosli & Adibah Abdul Kadir. (2020). Hubungan di antara kecerdasan emosi dan keberkesanaan kepimpinan dalam kalangan jurulatih di pusat latihanXYZ. Journal of Social Transformation and Regional Development Special Issues, 2(3), 142-149.</p><p></p><p>Fadzin Nazirin Mihat, Mohammad Mujaheed Hassan & Farah Husna Anwar. (2020). Perkaitan antara motivasi dan prestasi kerja terhadap kepuasan kerja dalam kalangan penjawat awam. Malaysian Journal of Social Sciences and Humanities (MJSSH), 5(10), 34-57. doi: https://doi.org/10.47405/mjssh.v5i10.520.</p><p></p><p>Faizal Amin Nur, Ruhizan Mohd Yasin, Bekri Rahim & Ridzwan Che Rus. (2014). Kesahan dan kebolehpercayaan instrumen pemindahan pembelajaran berdasarkan pendekatan model Rasch: Kajian Rintis International Seminar On Technical and Vocational Education (TVEIS). 74-82.</p><p></p><p>Faltas. I (2017). Three model of emotional intelligence policy, management and emotional intelligence. Diakses daripada https://www.reasearchgate.net/publication/31401 3508.</p><p></p><p>Fairbrother, K., & Warn, J. (2003). Workplace dimensions, stress and job satisfaction. Journal of Managerial Psychology, 18(1), 821. Diakses daripada https:// doi.org /10.1108/0268 3940310459565.</p><p></p><p>Farah Najwa Ismail. (2014). Kecerdasan emosi dan komitmen organisasi dalam kalangan pensyarah di Politeknik Sultan Abdul Halim Muadzam Shah, Jitra Kedah. Tesis Ijazah Sarjana Pendidikan Teknik dan Vokasional. Diakses daripada http:// eprints.uthm. edu.my/1464/.</p><p></p><p>Faridah Salam, Ramlah Mailok & Norhasbiah Ubaidullah (2015). Perubahan pencapaian mata pelajaranteknologi maklumat dan komunikasi melalui pembelajaran berasaskan projek dengan scaffolding. Journal Pendidikan Malaysia, 40(1), 29-41. Diakses daripada http:// www.ukm.my/jurfpend/articles_for_vol_40(1)_2015.html.</p><p></p><p>Farkhani, Morteza & Saremi, Hamid. (2015). The relationship between emotional intelligence and organizational commitment in male teachers at elementary schools in Quchan in academic year of 2013-2014. International Journal of Life Sciences, 9(6), 41. 10.3126/ijls.v9i6.12685.</p><p></p><p>Farsi, Z., Jabari, M. & Saghiri, Z. (2010). The relationship between depressions with self-injury in army soldiers seen in a military medical outpatient clinic in Tehran. Annals of military and health sciences research, 8(2), 104111. Diakses daripada https:// www.sid.ir/FileServer/ JF/69513893005.</p><p></p><p>Fatimah Hanum Mohamad Hajari. (2020). Job performance in Malaysia Public Service: The role of job demands-resources and subjective wellbeing. Universiti Nottingham Kampus Malaysian. Diakses daripada https:// shorturl.at/BHQS5.</p><p></p><p>Fatimah Affendi. (2014). Tahap kepuasan kerja dan komitmen organisasi dalam kalangan guru kolej vokasional: Pendekatan structural equation model. Tesis Sarjana, Universiti Tun Hussein Onn Malaysia. Diakses daripada http://eprints.uthm. edu.my/1468/.</p><p></p><p>Fazriyah, M., Hartono, E. & Handayani, R. (2019). The influence of job satisfaction and organizational commitment on organizational citizenship behaviour. International Symposium on Social Sciences, Education, and Humanities (ISSEH 2018). 102991/isseh. Advances in Social Science, Education and Humanities Research 306. 201-205. Diakses daripada https://www.atlantis-press.com/proceedings/isseh-18/55915193.</p><p></p><p>Febrianti Jelita Putri. (2020). Faktor-faktor yang berhubungan dengan stres kerja pada perawat di rumah sakit: Sebuah tinjauan sistematis. Program studi kesehatan masyarakat Sekolah Tinggi Ilmu Kesehata Bina Husada Palembang. http://rama.binahusada.ac.id:81/ id/eprint/181. Diakses pada 11 Feb 2021 08:33.</p><p></p><p>Field, A. (2009). Discovering Statistics Using SPSS (3rd ed.). London: Sage.</p><p></p><p>F. Loannidou Vaya Konstantikaki. (2008). Empathy and emotional intelligence. What is it really about? International Journal of Caring Sciences, 1(3), 118-123. Diakses daripada http://internationaljournalofcaringsciences.org/docs/Vol1_Issue3_03_Io annidou.pdf</p><p></p><p>Fletcher, F. (2007). Hubungan tahap kecerdasan emosi dengan tahap kepuasan kerja dan tahap komitmen di kalangan guru bimbingan dan kaunseling Sekolah Menengah di Bandaraya Kuching, Sarawak. Diakses daripada http://eprints.utm. my/id/ eprint/6403/</p><p></p><p>Fraher, Amy. (2011). Thinking through crisis: Improving teamwork and leadership in high-risk fields. 1-244. 10.1017/CBO9780511974427.</p><p></p><p>Freeman F. N. (1915) Educational psychology. E. L. Thorndike. The School Review, 23(8), 567-569. Diakses daripada https://www.jstor.org/stable/i244678.</p><p></p><p>Gall, M. D., Borg, W. R., & Gall, J. P. (1996). Educational research: An introduction. Longman Publishing.</p><p></p><p>Gamini L.P.S. and Duminda B.L.D. (2019). Emotional intelligence and employees performance: Special reference to officers in the Sri Lanka Army. Management Issues, 4(1) 34-41.</p><p></p><p>Ganesh Rao. (2009). Emotional Intelligence and its relationship with organisational commitment among nurses in private healthcare in the northern region of Malaysia. Tesis Sarjana tidak diterbitkan. Universiti Sains Malaysia.</p><p></p><p>Ganing, F. C., Mohamad Mujahed Hassan & Wan Nur Naishah Wam Hamzah (2020). Faktor-faktor yang mempengaruhi tekanan kerja dikalangan kakitangan hospital kerajaan. Malaysian Journal of Social Sciences and Humanities (MJSSH), 5(10), 151-177.</p><p></p><p>Gangai K.N, & Agrawal R. (2015). Job satisfaction and organizational commitment: is it important for employee performance. International Journal Management Business,5(4), 269-278.</p><p></p><p>Garis panduan etika penyelidikan manusia (2018). University Hussin Onn Malaysia (UTHM). Diakses daripada http://rmc.uthm.edu.my/documents/guideline2018/ etika_manusia.pdf.</p><p></p><p>Geetu Bharwaney, Reuven Bar On, Adele Mackinlay. (2007). EQ and the bottom lime: Emotional intelligence increases individual occupational performance, leadership and organization productivity (E version). London: Publikasi UK Ltd E.</p><p></p><p>George Kanniah Selvakumar. (2017). Efficacy of behavioral interventions in the development of emotial intelligence among paramedical students. Journal of Psychosocial and Education Research, 25(1), 49-64.</p><p></p><p>Ghazali Darusalam & Sufean Hussin. (2016). Metodologi penyelidikan dalam pendidikan: Amalan dan analisis kajian. University of Malaya Press. Diakses daripada https://www.scirp.org/(S)(351jmbntvnsjt1aadkozje)/reference/referencespapers.aspx?referenceid=2635832.</p><p></p><p>Gholami, B., Shams, S., & Amoozadeh, M. (2013). The investigation of the relationship between emotional intelligence, job satisfaction and organizational commitment of personnel in banks and financial institutions of Darrehshahr city. International Research Journal of Applied and Basic Sciences, 6(10), 1499-1504.</p><p></p><p>Ghorbani, M., Bagheri Sani, S.A. (2012). Emotional intelligence and personnel organizational commitment. Middle East Journal of Scientific Research, 11(8), 1100 1115.</p><p></p><p>Gilar-Corbi, R., Pozo-Rico, T., Pertegal-Felices, M.L. et al. (2018). Emotional intelligence training intervention among trainee teachers: A quasi-experimental study. Psicol. Refl. Crt. 31, 33. https://doi.org/10.1186/s41155-018-0112-1</p><p></p><p>Gilar-Corbi, R., Pozo-Rico, T., Snchez, B., & Castejn, J. L. (2019). Can emotional intelligence be improved? A randomized experimental study of a business-</p><p>oriented EI training program for senior managers. PloS one, 14(10). e0224254. Diakses daripada https://doi.org/ 10.1371/journal.pone.0224254.</p><p></p><p>Gnanasekaran Doraisamy. (2007). Hubungan tekanan kerja dan kepuasan kerja dengan komitmen terhadap organisasi: Satu kajian di ibu pejabat Jabatan Kerja Raya Malaysia. Tesis Sarjana yang tidak diterbitkan. Universiti Utara Malaysia.</p><p></p><p>Goleman, D. (2000). An EI based theory of performance. The emotional intelligence wokplace: How to select for measure and improve emotional intelligence in individuals, groups and and organizations. San Francisco, CA: Jossey Barr.</p><p></p><p>Goleman, D. (1998). Working with emotional intelligence. New York: Bantum Books.</p><p></p><p>Goleman, D. (1995). Emotional Intelligence. New York: Bantum Books.</p><p></p><p>Gomez-Leal R., Coast A. Megias-Robles A, Fernandez-Berrocal P. & Faria L. (2021). Relationship between emotional intelligence and empathy towards human and animals. Diakses daripada https://www.Peer J.9: e 11274.doi 10.7717/peerj.11274.</p><p></p><p>Guleryaz, G., Guney, S., Miski A.E & Asan. (2008). The mediating effect of job satisfaction between emotional intelligence and organizational commitment of nurses: A questionnaire survey. International Journal of Nursing Studies, 45(11), 1625-1635. doi: 10.1016/ j.ijnurstu.2008.02.004.</p><p></p><p>Gorvine, B., Karl Rosengren, Lisa Stein. Kevin Biolsi. (2022). Research Methods: From theory to practice. Oxford University Press. Diakses daripada http://global. uop.com/us/companlon.websites/9780190201821/3r/outline/ch8/.</p><p></p><p>Groot.W. & VanDen Brink H.M. (1999). Job satisfaction of older workers. International Journal of Manpower, 20(6), 343-360.</p><p></p><p>Hafiaton Mohd Ali. (2008). Kebimbangan dan kawalan kendiri ibu semasa melahirkan: Kajian terhadap primigravida dl Hospital Universiti Sains Malaysia. Laporan Projek. Pusat Pengajian Sains Perubatan, Universiti Sains Malaysia. Diakses daripada http:// eprints.usm.my/49515/1/HAFIATON%20BINTI%20 MOHD% 20ALI-24%20pages.pdf.</p><p></p><p>Hafzan Ariffin. (2006). Kecerdasan mental (IQ) dan pencapaian akademik: Kajian perbandingan terhadap pelajar sains dan teknikal. Malaysia: Penerbit Kolej Universiti Teknikal Kebangsaan.</p><p></p><p>Hair Jr., J.F., Marko Sarstedt, Lucas Hopkins, Volker G. & Kuppelwieseret L. (2014). Partial least squares structural equation modelling (PLS-SEM): An emerging tool in business research. European Business Review, 26, 106-121. Diakses daripada https://rb.gy/wwb1on.</p><p></p><p>Hamidah Sulaiman. (2013). Hubungan antara kecerdasan emosi dengan gaya asuhan ibubapa dalam kalangan remaja sekolah. Tesis Ijazah Doktor Falsafah tidak diterbitkan. Universiti Malaya.</p><p></p><p>Hamzah H.D. (2006). Salah laku anggota ATM satu analisis. Majalah Perajurit, Nov 2006.</p><p></p><p>Hardy, Lew, Calum Alexander Arthur, Graham R. Jones, Adie Shariff, Kathleen Munnoch, I. Martin Isaacs & Adrian J. Allsopp. (2010). The relationship between transformational leadership behaviors, psychological, and training outcomes in elite military recruits. Leadership Quarterly, 21(1), 20-32.</p><p></p><p>Harms, P.D., Krasikova, D.V., Vanhove, A.J., Herian, M.N., Lester, P.B. (2013). Stress and well being in military organisations. Publications of Affliated Faculty: Nebraska Public Policy Center, 31(11), 103-132.</p><p></p><p>Haryanni Harun, Rohani Salleh, Mumtaz Ali Menon, M. Noor Rosli Baharom, Azrai Abdullah. (2014). Job satisfaction, organizational commitment and stress among offshore oil and gas platform employers. Published by Canadian Center of Science and Education. Asian Social Science, 10(11), 28-32.</p><p></p><p>Hasrina Mustafa. (2010). Kaedah eksperiman dalam penyelidikan komunikasi di Malaysia: Mengapa terus terpinggir? Jurnal Pengajian Media Malaysia, 12(1), 77-90.</p><p></p><p>Hastjarjo, T. D. (2019). Rancangan eksperimen-kuasi. Buletin Psikologi, 27(2), 187-203.</p><p></p><p>Haybat Abdul Samad. (2014). Emotional intelligence. The theory and measurement of EQ, European Scientific Journal, Special Edition, (2), 1857 7431.</p><p></p><p>Hawa Omar. (2014). Hubungan antara tingkah laku asertif dengan komitmen organisasi dalam kalangan staf sokongan Universiti Tun Hussein Onn Malaysia (UTHM). Tesis Sarjana yang tidak diterbitkan. Universiti Teknologi Malaysia. Diakses daripada http://eprints. utm.my/id/eprint/51408/.</p><p></p><p>Hazlina Ahmad. (2013). Kecerdasan emosi dalam kalangan guru sekolah menengah teknik kementerian pendidikan Malaysia berdasarkan Modul Dulewicz dan Higgs: Universiti Tun Hussein Onn. Diakses daripada https://core.ac.uk/ download /pdf/20350036.pdf.</p><p></p><p>Herzberg, F. I. (1968). One more time: How do you motivate employees? Harvard Business Review, 46(1), 53-62.</p><p></p><p>Hidayat, R. (2013). Pengaruh kepimpinan terhadap komunikasi, kepuasan kerja, dan komitmen organisasi pada industri perbankan. Makara Seri Sosial Humaninora, 17(1), 19-32.</p><p></p><p>Hj. Johar, S. S. (2017). Kecerdasan emosi, estim kendiri dan komitmen terhadap organisasi: Kesan dan pengaruh di kalangan penjawat awam. Journal of Techno-Social, 9(1). Diakses daripada https://publisher.uthm.edu.my/ojs/index.php/JTS/article/view/ 17 60.</p><p></p><p>Hopkins, M.M & Yonker, R.D. (2015). Managing conflict with emotional intelligence: Abilities that make a difference. Journal of Management, 34(2), 226 -244.</p><p></p><p>Hopkins, K. D. (1998). Educational and psychological measurement and evaluation. Allyn & Bacon, A Viacom Company, 160 Gould Street, Needham Heights, MA 02194. Diakses daripada http://www.abacon.com.</p><p></p><p>Hosseinian, S., Yazdi, S.M., Zahraie, S & Ashtiani A.F. (2008). Emotional intelligence and job satisfaction. Journal of Applied Sciences, 8(5), 903-906.</p><p></p><p>Hsu, J. (2010). Overview of Military Culture. VA Palo Alto Health Care System. American Psychological Association. Diakses daripada https://www.apa.org/about/gr/issues/ military/ military-culture.pdf.</p><p></p><p>Hussain, R. I., Usman, S., Sarmad, S. M. & Haq, I. U. (2012). Effect of work motivation on job satisfaction in telecommunication sector of Pakistan-A case study of Pakistan Telecommunication Company Limited (PTCL). International Journal of Asian Social Science, 2(11), 1925-1933. Diakses daripada https://archive .aessweb.com/index.php/5007/ article/view/2361.</p><p></p><p>Ibrahim Alzamel, L.G., Abdullah, K.L. & Chong, M.C. (2020). The quality of work life and turnover intentions among Malaysian nurses: The mediating role of organizational commitment. Journal Egypt Public Health Association, 95(20), 1-8. Diakses daripada https://doi.org/10.1186/s42506-020-00048-9 pada 9 Mei 2021.</p><p></p><p>Ida Rina Md Shukor & Lutfiah Natrah Abbas (2019). Kesan penggunaan pengurusan grafik bagi meningkatkan prestasi kemahiran berfikir pelajar dalam subjek kemahiran hidup tahun lima. Fakulti Pendidikan Teknikal dan Vokasinal, Universiti Tun Hussin Onn Malaysia.</p><p></p><p>Ifli Norman. (2006). Hubungan antara kecerdasan intelek, kecerdasan emosi dan stres di kalangan guru-guru sekolah Menengah Kebangsaan. Tesis Sarjana Muda yang tidak diterbitkan. Universiti Teknologi Malaysia.</p><p></p><p>I, Kotsou, M. Mikolajezak, A. Heera, J. Gregoire & C Lewis. (2019). Improving emotional intelligence. A systematic review of existing work and future challenges. Emotion Review, 2(2), 151-165.</p><p></p><p>Inderjit Sigh, Kwong F. Wen & Haslinda Abdullah. (2019). Organizational commitment among middle managers in the Malaysian Army. Faculty of Defence Studies and Management National Defence University of Malaysia. Zulfaqar Journal of Defence Management, Social Science and Humanities, 2(2).</p><p>Diakses daripada https://zulfaqarjdmssh.upnm.edu.my/ index.php/zjdmssh/article/view/30.</p><p></p><p>Ioanniou & Konstantikaki, V. (2008). Empathy and emotional intelligence: What is it really about? International Journal of Caring Sciences, 1(3), 118-123.</p><p></p><p>Iskandar, Rohaty Mohd Majzub & Zuria Mahmud. (2009). Kecerdasan emosi dan komitmen pekerjaan dalam kalangan pensyarah universiti di Indonesia. Jurnal Pendidikan Malaysia, 34(1), 173-186.</p><p></p><p>Jaafar Muhamad. (2000). Kelakuan organisasi. Kuala Lumpur: Leeds Publications.</p><p></p><p>Jamilah Mohd Mahyideen, Wan Normila Mohamad, Hafisah Yaakob & Nurhanani Aflizan Mohamad Rusli. (2020). Memahami kecerdasan emosi (Emotional Intelligence - EQ) dalam kepimpinan. Aspirasi FPP Edisi, 1, 9-11.</p><p></p><p>Jason Allen Downing (2016). Emotional Intelligence, leadership style and job satisfaction in contrasting workplace environments. Walden University. Tesis Ijazah Doktor Falsafah yang tidak diterbitkan. Diakses daripada https://scholarworks. waldenu.edu/dissertations.</p><p></p><p>Javed Mohammad, Oo Yu Hock, Asif Mahbula Karim & Mohammad Imtiaz Hossain (2020). Assessing the impact of emotional intelligence on job satisfaction among private school. International Journal of Psychosocial Rehabilitation, 24(4) 5035-5045.</p><p></p><p>Jerus, Robert. (2015). Military and emotional intelligence. Diakses daripada https://www. linkedin.com/pulse/soldiers-emotional-intelligence-robert-jerus-sphr.</p><p></p><p>Jorfi, H. & Jorfi, S. & Moghadam, K. (2010). Impact of emotional intelligence on performance of employees in postmodern openings Year 1, 4(4), 64-74.</p><p></p><p>Julaidah Salleh. (2012). Kecerdasan emosi (EQ) dalam kalangan pelajar. Tesis Sarjana yang tidak diterbitkan. Universiti Utara Malaysia.</p><p></p><p>Junyong In. (2017). Introduction of a pilot study. Korean Journal of Anesthesiology, 70(6), 601605. https://doi.org/10.4097/kjae.2017.70.6.601.</p><p></p><p>Juppri bin Bacotang. (2014). Pelaksanaan kajian kuasi-eksperimen untuk mengenal pasti tahap kemahiran literasi awal kanak-kanak taska International Language Conference (ILC) Universiti Islam Antarabangsa Malaysia (UIAM), Kuala Lumpur, Malaysia.</p><p></p><p>Kadir, M. J., Ridzuan, A. A., & Zainol, N. A. M. (2021). Hubungan kecerdasan emosi dengan tekanan kerja dan kepuasan kerja dalam kalangan anggota Tentera Darat Malaysia. Zulfaqar Journal of Defence Management Social Science & Humanities, 4(2). 75-86.</p><p></p><p>Khamisa N, Oldenburg B, Peltzer K, Ilic D. (2015). Work related stress, burnout, job satisfaction and general health of nurses. Int J Environ Res Public Health, 12(1), 652-666. doi: 10.3390/ijerph120100652. PMID: 25588157; PMCID: PMC 4306884.</p><p></p><p>Kanesan, P. (2019). Emotional intelligence in Malaysian Police: A review. Journal of Cognitive Sciences and Human Development UMS, 5(2). 92-103.</p><p></p><p>Karabi Goswami & Monoshree Mahanta. (2018). Impact of emotional intelligence on organizational commitment in service organization. An empirical study EPRA. International Journal of Economic and Business Review, 6(2), 2349 0187.</p><p></p><p>Karadag, E. (2010). An analysis of research methods and statistical. Techniques used by doctoral dissertation at the education sciences in Turkey. Current issues in education, 13(4), 1-21.</p><p></p><p>Kassim, S.J., Bambale, A.J. & Jakada, B.A. (2016). Emotional intelligence and job satisfaction among lecturers of University in Kano State: Empirical evidence. Journal of Education and Practice, 7(10), 53-59.</p><p></p><p>Katungu, C. (2018). Emotional intelligence, job insecurity and organizational commitment in organizations in Sweden. Tesis Sarjana yang tidak diterbitkan. Linnaeus University Faculty of Health and life sciences Department.</p><p></p><p>Kensing, K. (2013). The 10 most stressful jobs of 2013. Diakses daripada http:// www.careercast.com/jobs-rated/10-most-stressful-jobs-2013, pada 5 Jun 2016.</p><p></p><p>Kerlinger, F.N. (1970). Foundation of behaviour. Research. New York: Holt, Rinchart and Winston.</p><p></p><p>Kewley S.B., Acqua R.G., Thomsen C.J., (2017). Factors affecting organizational commitment in navy corpsmen. Military Medicine, 182, (7/8), 1794-1800.</p><p></p><p>Khalili, A. (2011). Examining the relevance of emotional intelligence and organisational commitment among employees of small and medium enterprise in private sector. International Journal of Business and Management, Faculty of Management, Multimedia University, 6(12), 180-194. </p><p></p><p>Khalizami Khalid, Hanisah Mat Salim &Siew Phaik Lee. (2011). The impact of rewards and motivation on job satisfaction in water utility industry. International conference on financial management and economics: Universiti Teknologi MARA.</p><p></p><p>Khan, A., Masrek, M.N., Mohd Nadzar, F. (2014). The relationship between emotional intelligence and organisational commitment of Pakistani University Librarians. Pakistan Journal of Information Management & Libraries, 15(1), 11-21.</p><p></p><p>Khosravi, B.G., Manafi, M., Hojabri, R., Farhadi, F. & Ghesmi, R. (2011). The impact of emotional intelligence towards the effectiveness of delegation : A study in</p><p>banking industry in Malaysia. International Journal of Business and Social Science, 2(18), 93-99.</p><p></p><p>Kia Seng Tan (2019). The influence of a leaders emotional intelligence on job satisfaction and performance in the defence industry: The mediating role of trust and employee well-being. School of Business, University of Queensland. DOI https://doi.org /10.14264/a4c8f83.</p><p></p><p>Kiplie, Amit (2014) Kesan pelaksanaan pembelajaran berasaskan masalah terhadap kemahiran pemikiran kritikal, kemahiran komunikasi lisan dan pencapaian pelajar dalam mata pelajaran Pengajian Am. Tesis Sarjana yang tidak diterbitkan, Universiti Utara Malaysia.</p><p></p><p>Koesmono, H.T. (2015). Influence of the factors of personality , motivation , job satisfaction to the organizational commitment and influence of motivation, job satisfaction, organizational, commitment to performance of broadcaster of national private radio broadcast in Surabaya, European Journal Of Business And Management, 7(32), 50-59.</p><p></p><p>Krejcie, R.V & Morgan, D.W. (1970). Determining sample size for research activities. Educational And Psychological Measurement, 30, 607-610.</p><p></p><p>Lackey, R.B. (2011). Emotional intelligence training: A missing element in our army?Diakses daripada http://www.army.mil/firesbulletin/2011/pdf_addfiles/july-august/emotional.pdf.</p><p></p><p>Lailatul Badariah Zubaidah & Nelly Marhayati. (2019). Empati guru dalam proses belajar mengajar. Institut Agama Islam Negeri (IAIN), Bengkulu International Seminar Islamic Studies, 256-263.</p><p></p><p>Lailawati Madlan @ Endalan, Abdul Adib Asnawi, Chua B.S, Ferlis Bullare @ Hj. Bahari, Jasmine Adela Mutang & Rosnah Ismail. (2018). Kecerdasan emosi sosial kemahiran penyesuaian diri dalam kalangan pelajar sekolah menengah. Jurnal Psikologi Malaysia, 32(1), 47-57.</p><p></p><p>Lailawati Madlan@Endalan. (2016). Pembinaan dan penerapan Modul Kecerdasan Emosi sosial dan peningkatan kemahiran insaniah. Tesis Ijazah Doktor Falsafah Psikologi yang tidak diterbitkan. Universiti Malaysia Sabah.</p><p></p><p>Lailawati Madlan, Chua B. S., Murnizam Hj. Halik, Ferlis Hj. Bahari & Jasmine Adela Mutang. (2015). Peningkatan kualiti diri melalui intervensi interpersonal. Journal Psikologi Malaysia, 29(2), 123-134.</p><p></p><p>Lailawati Madlan. (2005). Pengaruh kecerdasan emosi ke atas stress dan masalah disiplin pelajar. Tesis Sarjana Psikologi yang tidak diterbitkan. Universiti Malaysia Sabah.</p><p></p><p>Lam, S.S. (1998). Test-Retest reliability of the OCQ. Journal of Social Psychology, 138(6), 787 -788.</p><p></p><p>Larry B. Christensen, R. Burke Johnson & Lisa A. Turner. (2013). Research methods, design, and analysis. New York: Pearson.</p><p></p><p>Liley Afzani Saidi, Norsuraya Hassan & Nur Azmina Paslan. (2016). Emosi dan stress di tempat kerja. Pusat Pengajian Ilmu Pendidikan Universiti Sains Malaysia.</p><p></p><p>Lim, C. & Amir Hamzah Sharaai. (2012). Perbandingan kaedah menggunakan kad permainan dan buku besar bagi meningkatkan pencapaian murid tahun 4 dalam topic penyesuaian tumbuhan terhadap cuaca melampau. Institut pendidikan guru kampus Tunku Bainun, Pulau Pinang. Persidangan Kebangsaan Pembangunan dan Pendidikan Lestari.</p><p></p><p>Ling Suan Choo & Aizzat Mohd Nasurdin. (2011). The effect of emotional intelligence and gender on work engagement of customer-contact employees: A proposed framework. Research Journal of Business Management, 5(4), 178-189.</p><p></p><p>Lee Abdullah, M., & Wei, L. (2017). Kesahan dan kebolehpercayaan instrumen penilaian kendiri pembelajaran geometri tingkatan satu. Malaysian Journal of Learning and Instruction, 14(1), 211-265. doi:10.32890/mjli2017.14.1.9.</p><p></p><p>Lee-ann Verushka Markom. (2018). Generational differences in the military: A focus on job satisfaction and emotional intelligence. Tesis Ijazah Srajana yang tidak diterbitkan. University of South Africa.</p><p></p><p>Lee Wai Leng, Ramlah Jantan & Halizah Hamzah. (2014). Hubungan antara kecerdasan emosi dengan komitmen kerja dalam kalangan guru tiga buah sekolah rendah. Seminar Penyelidikan Kebangsaan 2014.</p><p></p><p>Luann Barnes, Jennifer Hauser, Luqna Heikes, Anthony J. Hernandez, Paul Tim Richard, Katherine Ross, Guo Hua Yang, & Mike Palmquist. (2016). Experimental and quasi experimental research. Writing@CSU. Colorado State University, 1-24. Diakses daripada http://writing. colostate.edu/guides/guide.cfm?guided=64.</p><p></p><p>Lund, Daulatram. (2003). Organizational culture and job satisfaction. Journal of Business & Industrial Marketing 18, 219-236. 10.1108/0885862031047313.</p><p></p><p>Lunenburg, F.C. & Ornestin, A.C. (2004). Educational administration: Concepts and practices. Belmont, CA: Wadsworth.</p><p></p><p>Lynn, A.B. (2005). The emotional intelligence difference: A powerful plan for putting emotional inteligence to work. New York, USA: Amacom.</p><p></p><p>Lynn, A.B. (2002). The emotional intelligence activity book: 50 activities for promoting EQ at work. New York, USA: Amacom.</p><p></p><p>Mache, Stefanie & Bernburg, Monika & Groneberg, David & Klapp, Burghard & Danzer, Gerhard. (2016). Work family conflict in its relationsto perceived working situation and work engagement. Work (Reading, Mass.). 53. 10.3233/WOR-162257.</p><p></p><p>Magnano, P., Craparo, G., & Paolillo, A. (2016). Resilience and Emotional Intelligence: Which role in achievement motivation. International Journal of Psychological Research, 9(1), 9-20.</p><p></p><p>Maha Sanat Alreshidi. (2018). The impact of a training intervention on emotional intelligence, leadership styles, self efficacy and perception of sense of power in a university nursing faculty in Saudi Arabia. Tesis Ijazah Doktor Falsafah yang tidak diterbitkan. Universiti Salford Manchester. Diakses daripada https://core. ac.uk/ download/pdf/199215902.pdf.</p><p></p><p>Mahbob, M. H., & Sulaiman, W. I. W. (2015). Kepentingan kecerdasan emosi dalam komunikasi keorganisasian dan pengaruhnya terhadap kepuasan kerja. Jurnal Komunikasi: Malaysian Journal of Communication, 31(2), 533-546.</p><p></p><p>Mahilet Legesse Abebe. (2018). Emotional intelligence and leadership effectiveness of principals in pre primary schools in Yeka Sub City Ethiopia. Tesis Sarjana Pendidikan yang tidak diterbitkan. Universiti Addis Ababa.</p><p></p><p>Mahima Nanda & Gurpreet Randhawa. (2020). Emotional intelligence, work-life balance, and work-related well-being: A proposed mediation model. Colombo Business Journal International Journal of Theory and Practice, 11(2), 1-23.</p><p></p><p>Mahmood Nazar Mohamed. (2001). Pengantar psikologi: Satu pengenalan asas kepada jiwa dan tingkah laku manusia. Kuala Lumpur: Dewan Bahasa & Pustaka.</p><p></p><p>Maili, G.M. (2010). Hubungan antara kecerdasan emosi dalam kalangan guru-guru kadazandusun dengan kawalan kelas semasa pelaksanaan pengajaran dan pembelajaran murid lemah akademik Sekolah Menengah Daerah Rancu. Tesis Sarjana yang tidak diterbitkan. Universiti Utara Malaysia.</p><p></p><p>Maite Garaigordobil & Ainizee Pena Sarrionandia. (2015). Effect off an emotional intelligence program in variables related to the prevention of violence. Front Pyscological 6,743. Doi: 10.3389/fpsyg.2015.00743.</p><p></p><p>Maizatul Haizan Mahbob. (1998). Kepuasan kerja dan kecenderungan bertukar kerja di kalangan pekerja-pekerja bawahan: Satu kajian kes di firma Jepun. Kertas projek yang tidak diterbitkan. Universiti Putra Malaysia.</p><p></p><p>Maizatul Haizan Mahbob & Wan Idros Wan Sulaiman. (2015). Kepentingan kecerdasan emosi dalam komunikasi keorganisasian dan pengaruhnya terhadap kepuasan kerja. Jurnal Komunikasi, 31(2), 533 546.</p><p></p><p>Malek Shah Hj. Mohd Yusoff & Nor Shah Mohamed. (2004). Peningkatan prestasi di tempat kerja melalui aplikasi kecerdasan emosi. Jurnal Pengurusan Awam, 3(1), 1-10.</p><p></p><p>Malek, T. Jdaitawi, Noor-Azniza, Ishak Muntasir, A. Taamneh Mohammad, N. Gharaibeh Luqman & M. Rababah. (2011). The effectiveness of emotional intelligence training program on social and academic adjustment among first year university students. International Journal of Business and Social Science, 2(24), 251-258.</p><p></p><p>Malik, M.E., Nawab, S., Naeem, B., & Danish, R.Q. (2010). Job satisfaction and organizational commitment of university teachers in public sector of Pakistan. International Journal of Business and Management, 5(6), 17-22.</p><p></p><p>Malihe, D., Seyed G.H., Morteza, N. & Ellnaz, Y. (2020). The effectiveness of the emotional intelligence skills training on the nurses' organizational commitment. Journal Of Nursing Education JNE, 9(5), 53-64.</p><p></p><p>Manali Oak. (2008). Emotional effects of war on soldiers. Diakses daripada http://www. buzzle.com /articles/emotional-effects-of- war-on-soldiers.html.</p><p></p><p>Mandip, G., Ali, S.F., Barkha, G., Godulika, D. & Kamna, L. (2012). Emotional intelligence as a forecaster of job satisfaction amongst the faculty of professional institutes of Central Indian City, Indore. ISCA Journal of Management Science, 1(1), 37 43.</p><p></p><p>Mansor Abdullah. (1994). Penilaian perkhidmatan kaunseling dan bimbingan di sekolah-sekolah menengah menggunakan modul C.I.P.P. Journal PERKAMA: Persatuan Kaunseling Malaysia, 5, 69-94.</p><p></p><p>Mansor Abu Talib. (2010). Proses dan fasa dalam kaunseling. Jabatan Pembangunan Manusia & Pengajian Keluarga. Fakulti Ekologi Manusia, Universiti Putra Malaysia. Nota kuliah semester pertama, UPM. Diakses daripada https://docplayer.net/31947159-Proses-dan-fasa-dalam-kaunseling.html.</p><p></p><p>Mansor Abu Talib & Nor Liyana Mohd Bokti. (2009). A preliminary study on occupational stress and job satisfaction among male navy personnel at a Naval Base in Lumut, Malaysia. The Journal of International Social Research, 2/9, 300-307.</p><p></p><p>Mardhiah Yaacob. (2012). Strategi daya tindak sebagai moderator dalam hubungan antara kecerdasan emosi dengan kepuasan kerja, komitmen organisasi dan kesejahteraan psikologi. Tesis Sarjana yang tidak diterbitkan. Universiti Teknologi Malaysia.</p><p></p><p>Maria Chong Abdullah. (2008). Sumbangan kecerdasan emosi, daya tindak dan sokongan sosial terhadap penyesuaian dan pencapaian akademik dalam kalangan pelajar baharu di universiti. Tesis Sarjana yang tidak diterbitkan. Universiti Putra Malaysia.</p><p></p><p>Marius C. & Mohd Izwan Mahmud. (2022). Hubungan antara kecerdasan emosi dan kepuasan kerja dalam kalangan guru sekolah rendah pedalaman. Jurnal Dunia Pendidikan, 3(4), 374-387.</p><p></p><p>Markin, R.D. (2005). Emotional intelligence, insight, transference, and session outcome: Tesis Sarjana Sastera yang tidak diterbitkan, Universiti Maryland.</p><p></p><p>Mary, Alex Lily. (2018). Emotional intelligence as a moderator between decision making and resilience among military aspirants. Disertasi Sarjana Psikologi yang tidak diterbitkan. Universiti CHRIST Bengaluru, India.</p><p></p><p>Marzita Abu Bakar, Nur Hafizah Mahamad& Mardhiah Abu Bakar. (2014). Kesahan Dan KebolehGocayaan Skala Pengukuran Kecerdasan Emosi. 1-14. Diakses daripada https://docplayer.info/207238887-Kesahan-dan-kebolehpercayaan-skala-pengukuran-kecerdasan-emosi-marzita-abu-bakar-nur-hafizah-mahamad-mardhiah-abu-bakar-fakulti-pendidikan-ukm.html.</p><p></p><p>Maslow, A.H. (1954). Motivation and personality. New York: Harper dan Row.</p><p></p><p>Maslow, A.H. (1943). A theory of human motivation. Psychological Review 50,370-396.</p><p></p><p>Masron Mensih, Fauziah Ibrahim & Nazirah Hassan. (2021). Hubungan antara motivasi pencapaian, kecerdasan emosi dan ketahanan diri dalam kalangan mahasiswa kerja sosial. Universiti Kebangsaan Malaysia. Journal of Social Sciences and Humanities, 18(1), 37-48.</p><p></p><p>Mayer, J.D. & Allen, N.J. (1997). Commitment in the workplace: Theory, research and application sage, Thousand Oaks, CA.</p><p></p><p>Mayer, J. D., Caruso, D. R., & Salovey, P. (2016). The ability model of emotional intelligence: Principles and updates. Emotion Review, 8(4), 290-300.</p><p></p><p>Mayer, J.D, Salovey, P. & Caruso, D.R. (2008). Emotional Intelligence: New ability or eclectic traits? American Psychologist, 63, 503-517.</p><p></p><p>Mayer, J.D, Salovey, P. & Caruso, D.R. (2004). Emotional intelligence: Theory, findings and implications, 15(3), 197 215.</p><p></p><p>Mayer, J.D., Ciarrochi, J. (2001). Emotional intelligence and everyday life. An introduction. New York: Psychology Press.</p><p> </p><p>Mayer, J.D & Cobb. (2000). Educational policy on emotional intelligence: Does it make sense? Educational Psychological Review, 12(2), 163-183.</p><p></p><p>Mayer, J.D, Salovey, P. & Caruso, D.R. (2000). Model of emotional intelligence in R.J Sternberg, Handbook of human intelligence. (2nd Ed). 396-422. New York: Cambridge University Press.</p><p></p><p>Mayer, J.D, Salovey, P. (1993). The intelligence of emotional intelligence: The Intelligence, 17(4), 432-442.</p><p></p><p>Mayer, J. D., & Salovey, P. (1997). What is emotional intelligence? In P. Salovey & D. Sluyter (Eds.), Emotional development and emotional intelligence: Educational implications. New York: Basic Books.</p><p></p><p>Maynard. T.F. (1995). Learning to teach and model of mentoring. In Kelly T., Mayes. A (Eds). Issues in mentoring. London: Routhledge.</p><p></p><p>Mayurie Phutharat Surin. (2021). Hubungan antara kecerdasan emosi dengan prestasi akademik pelajar sarjana. Malaysian Journal of Social Sciences and Humanities (MJSSH), 6 (8), 236 - 248. https://doi.org/https://doi.org/10.47405/mjssh.v6i8.926.</p><p></p><p>Mazlan Aris. (2002). Stres kerja dikalangan guru sekolah rendah. Satu kajian di sekolah rendah kawasan zon tenggara, Kulai, Johor Darul Takzim. Tesis Sarjana yang tidak diterbitkan. Universiti Teknologi Malaysia, Skudai, Johor.</p><p></p><p>McEnrue, M., Groves, K.S. & Shen, W. (2010). Emotional intelligence training: Evidence regarding its efficiency for developing leaders. Leadership Review, 10, 3-26.</p><p></p><p>McPheat, S. (2010). Emotional intelligence. (E -Book) MTD Training & Ventus Publishing Aps. UK.</p><p></p><p>McMillian, J.H. & Schumacher, S. (1984). Research in education: A conceptual introduction. Boston: Little Brown.</p><p></p><p>Md Noor Saper. (2012). Pembinaan modul bimbingan `tazkiyah an-nafs dan kesannya ke atas religiositi dan resiliensi remaja. Tesis Doktor Falsafah yang tidak diterbitkan. Universiti Utara Malaysia.</p><p></p><p>Mehboob-UI-Hassan. (2016). Emotional intelligence as a predictor of organizational commitment among college teachers. European Journal of Social Sciences Studies, 1(1), 41-64.</p><p></p><p>Mersi. (2014). Pengaruh kepuasan kerja terhadap komitmen organisasional. Program Studi Manajemen, Universitas Atma Jaya Yogjakarta. Jurnal Ilmiah Manajemen UAJY, (1), 1-14. Diakses daripada http://e-journal.uajy.ac.id/4723/1/KARYA%2 0ILMIAH.pdf.</p><p></p><p>Merriam, S. B. (2009). Qualitative research: A guide to design and implementation (Revised and Expanded from Qualitative Research and Case Study Applications in Education). San Francisco, CA: Jossey-Bass</p><p></p><p>Meyer, J. P., & Allen, N. J. 1991. A three-component conceptualization of organizational commitment. Human Resource Management Review, 1, 61-89.</p><p></p><p>Mihaela Rus & Mihaela Sandu. (2013). Personal factors and job satisfaction level in military staf employed on a contract basis. Procedia Social and Behavirioul Science 92 (2013), 814-819.</p><p></p><p>Miranda, Ricardo H. (2016). The correlation between emotional intelligence and decision making among military police officers. Disertasi 89. Diakses daripada https:// digitalcommons. umassglobal.edu/edd_ dissertations/89.</p><p></p><p>Mochamad Vrans Romi, Noer Soetjipto, Sri Widaningsih, Ester Manik dan Ari Riswanto. (2021). Enhancing organizational commitment by exploring job satisfaction, organizational citizenship, behavior and emotional intelligence. Management Science Letters, 11, 917924. </p><p></p><p>Mohamad Khani, M. & Nasiri Lalardi, M. (2012). Emotional intelligence and organisational commitment between the Hotel Staff in Tehran, Iran. American Journal of Business and Management, 1(2), 54-59.</p><p></p><p>Mohamad Nasir Bistamam. (2006). Kesan kaunseling kelompok ke atas penyesuaian remaja berisiko. Tesis Ijazah Doktor Falsafah yang tidak diterbitkan. Universiti Kebangsaan Malaysia.</p><p></p><p>Mohamad Nor Abdul Rahman. (1997). Hubungan kepuasan kerja dengan prestasi kerja dalam organisasi penyelidikan. Tesis Sarjana yang tidak diterbitkan. Universiti Putra Malaysia.</p><p></p><p>Mohamad Zaid Mustafa, Yahya Buntat, Muhammad Ashraf Omar, Abdul Rasid Abdul Razzaq & Rosnee Ahad. (2019). Organizational commitment survey: A confirmatory factorial analysis based on vocational colleges teachers. International Journal of Engineering and Advanced Technology (IJEAT), 8(5C), 2249-8958.</p><p></p><p>Mohamed Fadzil Che Din. (1997). A survey of employee problems and the effectiveness of employee counseling programme in an organization in Malaysia. Tesis Ijazah Doktor Falsafah yang tidak diterbitkan. Universiti Hull.</p><p></p><p>Mohammad Daud Hj Johari.(2014). Moral dan pengaruhnya terhadap motivasi dan komitmen di kalangan anggota Tentera Darat Malaysia. Tesis Ijazah Doktor Falsafah yang tidak diterbitkan. Fakulti Pengurusan Teknologi, Universiti Tun Hussein Onn Malaysia (UTHM).</p><p></p><p>Mohammad Fazli Baharuddin, Mohamad Noorman Masrek & Shamila Mohamad Shuhidan. (2019). Innovative work behaviour of school teachers: A conceptual framework. International E-Journal of Advances in Education (IAJEDU), 5(14), 213-221.</p><p></p><p>Mohammad Syukor Mohammad Ghulam, Tengku Sarina Aini Tengku Kasim & Fakhrul Adabi Abdul Kadir. (2019). Pengintegrasian sains kesihatan dalam</p><p>Pendidikan Islam KSSM Tingkatan Satu: Kajian kuasi-eksperimen. Journal of Islamic Educational Research (JIER), 4(1). e-ISSN: 0128-2069.</p><p></p><p>Mohammad Shariff Mustaffa , Jamludin Ramli & Zainudin Hasan. (2004). Aplikasi pendidikan kaunseling pemusatan klien dalam menangani masalah emosi remaja di sekolah: Satu kajian kes. Seminar Antarabangsa Nilai dalam Komuniti Pasca Modenisme (SIVIC 2004), 4-6 September 2004, Hotel City Bayview Langkawi. Tidak diterbitkan. Fakulti Pendidikan UTM. Diakses daripada http://repo. uum.edu.my/1837/1/20.pdf.</p><p></p><p>Mohd Afendi bin Ya @ Zakaria. (2009). Merealisasikan budaya kerja kelas pertama di dalam perkhidmatan awam menerusi pelaksanaan konsep esq way 165. Portal Rasmi Jabatan Perkhidmatan Awam. Diakses daripada http://docs.jpa.gov.my /docs/pelbagai/Artikel/Merealisasikan_ Budaya_Kerja2.pdf.</p><p></p><p>Mohd Azhar Haji Yahaya. (2004). Pengaruh kecerdasan emosi ke atas komitmen kerjaya, komitmen organisasi, kepuasan kerja dan tingkah laku warga organisasi. Fakulti sains sosial dan kemanusian, Universiti Kebangsaan Malaysia. Diakses daripada http://ir.upm.edu.my/find/Record/.b13461217.</p><p></p><p>Mohd Azizul Rosun Khan. (2020). Tahap kecerdasan emosi dan kepuasan kerja dalam kalangan penjawat awam di Kota Kinabalu. Satu tinjauan awal. Tesis Ijazah Sarjana Sains Sosial yang tidak diterbitkan. Open University Malaysia (OUM). Diakses daripada http://library.oum.edu.my/repository/1315/1/library-document-1315.pdf</p><p></p><p>Mohd Baharuddin Haji Mohamad Zin. (2010). Hubungan antara kecerdasan emosi (EQ) dengan minat membaca dalam kalangan pelajar. Tesis Ijazah Sarjana Pendidikan yang tidak diterbitkan. Universiti Utara Malaysia. Diakses daripada https://etd.uum.edu.my /4272/1/s802753.pdf</p><p></p><p>Mohd Faizal Nizam Lee Abdullah & Leow Tze Wei. (2017). Kesahan dan kebolehpercayaan instrumen penilaian kendiri pembelajaran geometri tingkatan satu Malaysian. Journal of Learning and Instruction, 14(1), 211-265.</p><p></p><p>Mohd Ghazali Abdul Rahman & Wan Norhayati Wan Othman. (2019). Pengaruh gaya kepimpinan dan kepuasan kerja terhadap komitmen organisasi jurulatih pusat cemerlang Angkatan Tentera Malaysia, Malaysian Journal of Social Science, 4(1), 80-92.</p><p></p><p>Mohd Juraimy Kadir, Ahmad Azan Ridzuan & Noor Azmi Mohd Zainol. (2021). Hubungan kecerdasan emosi dengan tekanan kerja dan kepuasan kerja dalam kalangan anggota Tentera Darat Malaysia. Zulfaqar Journal of Defence Management, Social Science and Humanities, 4(2), 75-86. Diakses daripada https://zulfaqarjdmssh.upnm.edu.my/index.php/zjdmssh/ article/view/100.</p><p></p><p>Mohd Juraimy Kadir. (2019). Kecerdasan emosi anggota tentera. Publisher: UPNM.</p><p></p><p>Mohd Juraimy Kadir, Jegak Uli, Ahmad Azan Ridzuan, Noor Azmi Mohd Zainol & Mohd Hamran Mohamad. (2016). Kecerdasan emosi dan hubungannya dengan tekanan kerja dalam kalangan anggota Tentera Darat Malaysia. International Journal of Education, Psychology and Counseling, 1(2), 1-16.</p><p></p><p>Mohd Khairuddin Abdullah, Maspiah Sekong & Halimah Laji. (2017). Kecerdasan emosi dan komitmen guru terhadap organisasi. Journal Psikologi dan Kesihatan Sosial, 1(2), 44-54.</p><p></p><p>Mohd Majid Kanting (2005). Kaedah penyelidikan pendidikan. Kuala Lumpur: Dewan Bahasa dan Pustaka.</p><p></p><p>Mohd Rafidi Jusoh, Abd. Halim Mohd Hussin, Saedah Abdul Ghani. (2015). Keberkesanan terapi kelompok psikopendidikan dalam meningkatkan motivasi penagih dadah. Jurnal Antidadah Malaysia, 9(1), 95-124.</p><p></p><p>Mohd Rakime Shaffai. (2002). Hubungan kecerdasan emosi dengan pencapaian akademik: Kajian di kalangan pelajar sarjana muda kejuruteraan. Tesis Sarjana yang tidak diterbitkan. Kolej Universiti Teknologi Tun Hussein Onn.</p><p></p><p>Mohd Ruslaime Masli & Kee, Y, Sabariah Kee Mohd Yusof. (2018). Pengaruh kecerdasan emosi terhadap emotional labour: Kajian ke atas pemimpin Sabah Banking Employees Union (SBEU), UMS.</p><p></p><p>Mohd Salihin Hafizi Mohd Fauzi, Mohd Faeez Ilias, Mohd Amin Mohd Noh Hasrol Basir & Sri Andayani Mahdi Yusof. (2018). Kesedaran penjawat awam terhadap keperluan pendidikan sepanjang hayat : Satu sorotan kajian. International Research Management And Innovation Conference (5th IRMIC 2018), Putrajaya.</p><p></p><p>Mohd Sani Ismail & Wan Roslini. (2019). Model pembinaan modul Sidek di dalam modul intervensi pengurusan stres pelajar. Universiti Sultan Zainal Abidin. 10.13140 /RG.2.2.10958.61763.</p><p></p><p>Mohd Shaladdin Muda & Nik Wan Omar. (2006). Model peramal kepuasan kerja pegawai perkhidmatan di komuniti pesisir Terengganu. International Journal of Management Studies (IJMS), 123-142. Universiti Utara Malaysia.</p><p></p><p>Mohd Shahril Khasin. (2019). Kesan modul kelompok pengurusan tekanan 5R terhadap pengurangan tekanan mahasiswa. Tesis Ijazah Sarjana Pendidikan yang tidak diterbitkan. UPSI. Diakses daripada https://ir.upsi.edu.my/files/docs/2020/ 4684_4684.pdf.</p><p></p><p>Mohd Najib Abdul Ghaffar. (2003). Reka Bentuk Tinjauan Soal Selidik Pendidikan. Johor. Penerbit Universiti Teknologi Malaysia.</p><p></p><p>Mohyi, Achmad. (2021). The effect of emotional intelligence, organizational commitment and organizational citizenship behavior on employee performance.</p><p>Journal of International Conference Proceedings, 3, 84-95. 10.32535/Jicp.Vol 3i4.1013.</p><p></p><p>Mohamadkhani, K. and Nasiri Lalardi, M. (2012). Emotional intelligence and organizational commitment between the hotel staff in Tehran, Iran. American Journal of Business and Management, 1(2), 54-59.</p><p></p><p>Moradi, Hassan & Ardahaey, Fateme. (2011). The role of emotional intelligence in organizational commitment. SSRN Electronic Journal. 10.2139/ssrn.1848523.</p><p></p><p>Morgan GA, Gliner JA, Harmon RJ. Quasi-experimental designs. (2000). J Am Acad Child Adolesc Psychiatry, 39(6), 794-796.</p><p></p><p>Mousavi, S.H., Yarmohammadi, S., Nosrat, A.B. &Tarasi, Z. (2012). The relationship between emotional intelligence and job satisfaction of physical education teachers. Scholars research library, Annals of Biological Research, 3(2), 780-788.</p><p></p><p>Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14, 224-247. Diakses daripada http://dx.doi.org/10.1016/0001-8791(79)90072-1.</p><p></p><p>Muhammad Amirul Abdullah. (2014). Asas analisis data menggunakan perisisan SPSS. Diakses daripada https://cikguamirul.files.wordpress.com/2014/04/nota-kursus-asas-spss-28-29-april-2014-plpp.pdf.</p><p></p><p>Muhammad Firdaus Muhammad Sabri, Haliyana Tonot & Nurul Nadhirah Shahabudin. (2017). Pengaruh kecerdasan emosi terhadap kepuasan kerja dalam kalangan pensyarah Kolej Universiti Islam Antarabangsa Selangor. Proceeding of the 4th International Conference on Management and Muamalah 2017 (ICoMM 2017), 610-622.</p><p></p><p>Muhammad Khairul Annuar Abd Ajis (2013). Tugasan psikologi pendidikan Fakulti Pendidikan dan Pembangunan Manusia, Universiti Pendidikan Sultan Idris.</p><p></p><p>Muhammad Shafiq & Rizwan Akram Rana. (2016). Relationship of emotional intelligence to organizational commitment of college teachers in Pakistan. Eurasian Journal of Educational Research, 16(62), 1-14.</p><p></p><p>Muna Mohd Bookeri & Atasya Osmadi. (2013). Produktiviti dan hubungannya dengan komitmen dan kepuasan kerja dalam organisasi pembinaan. Journal Design + Built. 6 (2013). Universiti Sains Malaysia. Diakses daripada https://spaj.ukm. my/jsb/index.php/jdb/article/view/96.</p><p></p><p>Munir, Muhammad & Azam, Rauf. (2019). Emotional intelligence and employee performance: An intervention based experimental study. Journal of Business & Economics, 2075-6909, (09), 1-19.</p><p></p><p>Murray, J.P., Jordan, P.J., & Ashkanasy, N.M. (2006). Emotional intelligence and team performance: Does training matter? Proceedings of the 20th ANZAM Conference: "Management: Pragmatism, Philosophy, Priorities. Annual Conference of the Australian and New Zealand. Academy of Management, Queensland, Australia.</p><p></p><p>Musliza Mat Jusoh, Siti Noor Ismail & Anis Salwa Abdullah (2020). Kepuasan kerja dan komitment guru sekolah menengah cemerlang di Kelantan. Jurnal Kepimpinan Pendidikan, 7 (1), 77-90.</p><p></p><p>Mustaffa, Mohammed Shariff, Ramli, Jamaludin & Hassan Zainudin. (2004). Aplikasi pendekatan kaunseling pemusatan klien dalam menangani masalah emosi remaja di sekolah: Satu kajian kes. Seminar antarabangsa nilai dan komuniti pasca modenisme (SIVIC 2004). Hotel City Bayview Langkawi.</p><p></p><p>Naderi, N., & Sodani, M. (2010). The effect of training of interpersonal skills of emotional intelligence on job satisfaction and organizational commitment in employees of industrial company. Advances in Business-Related Scientific Research Journal, 1(2), 109-118.</p><p></p><p>Najibah Mohd Dzakwan. (2015). Job satisfaction and its relationship with emotional intelligence. Tesis Sarjana Pengurusan Sains yang tidak diterbitkan. UUM.</p><p></p><p>Naradinah Jaidi, Yusri Abdullah, Suraya Tarasat & Sri Kartika Rahman (2014). Kesan penggunaan perisisan iMindmap dalam penulisan karangan jenis rencana. Procedia- Social and Behavioral Sciences, 134, 389-398.</p><p></p><p>Naseer Hassan. (2020). MANOVA/MANCOVA using SPSS - Statistical Supporting Unit 7/23/ 2020. University of Miami. Diakses daripada https://sites.education. miami.edu/statsu/wp/content/uploads/sites/4/2020/07/MANOVAMANCOVA-Webinar.pdf pada 25 Dis 2020.</p><p></p><p>Nasser Mohamed Al-Hamami, Mohd Taib Hashim, Ahmad Rahman Songip & Abdel Hameed Al- Saeed. (2015). The effects of emotional intelligence on job satisfaction. Information and Knowledge Management, 5(6), 98-101.</p><p></p><p>Natarajan, N.K. (2011). Relationship of organizational commitment with job satisfaction. Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications India, 2(1), 118-122.</p><p></p><p>Navas. M. A. Sharfras & Vijayakumar M. (2018). Emotional intelligence: A review of emotional Intelligence effect on organizational commitment, job satisfaction and job stress. International Journal of Advanced Scientific Research & Development, 5(1), 1-7.</p><p></p><p>Naz, S. & Liaquat, S. (2015). Impact of emotional intelligence on job satisfaction and psychological ownership among public and private employees: A case study of Muttan city. Pakistan Journal of Social Sciences (PJSS), 35(2), 1121-1130.</p><p></p><p>Nelis, D., Quoidbach, J., Mikolajczak, M & Hansenne, M. (2009). Increasing emotional intelligence: How is it possible? Personality and individual differences elsevier ltd, 47(1), 36-41.</p><p></p><p>Ng Geik Ying. (2017). Hubungan kecerdasan emosi dan prestasi kerja dalam kalangan guru SJKC Daerah Kota Tinggi. Disertasi Ijazah Sarjana Pembangunan Sumber Manusia yang tidak diterbitkan. UTM. Diakses daripada http://eprints. utm.my/id/eprint/78896/1/NgGeikYing MFM2017.pdf.</p><p></p><p>Nik Mutasim Abdul Rahmab &Nordin Muhamad. (2001). Komitmen dan kepuasan kerja pekerja di dua organisasi. Jurnal Pengurusan, 20, 97-110.</p><p></p><p>Nini Hartini Asnawi, Noorlaila Hj Yunus &Norfadzilah Abd Razak. (2014). Assessing emotional intelligence factors and commitment towards organizational change. International Journal Of Social Science And Humanity, (4)1, 5-10.</p><p></p><p>Nithya, S. (2021). A key to unlock: Enpowering emotional intelligence and experiencing transformation among school students through emotional intelligence intervention. Revista Gesto Inovao e Tecnologias, 11(2), 1474-1480.</p><p></p><p>Noorajamsha Nasrin & Azizan H Morshidi. (2018). Kecerdasan emosi (EI) dan perbezaan gender dalam pekerjaan: Emotional intelligence (EI) and gender differences in employment. Jurnal Kinabalu 25, special issue postgraduate seminar, 91-102. Diakses daripada https://myjurnal.mohe.gov.my/filebank/published_article/ 93696/06.pdf.</p><p></p><p>Noorhafeza Herliani Adey & Ferlis Hj Bahari. (2010). Hubungan antara kecerdasan emosi, kepuasan kerja dan komitmen terhadap organisasi. Jurnal Kemanusiaan, 8(2), 62-82. Diakses daripada https://jurnalkemanusiaan.utm.my/index.php/kemanusiaan/ article/view/7.</p><p></p><p>Noor Hidayah Johari. (2011). Hubungan persekitaran keluarga dan persekitaran sekolah dengan kecerdasan emosi pelajar bermasalah disiplin. Tesis Sarjana yang tidak diterbitkan. Universiti Putra Malaysia.</p><p></p><p>Noor Isham, N. S, & Mohd Nor, M. (2021). Kecerdasan emosi guru besar dan hubungan dengan komitment organisasi guru di Sekolah Kampung Murid Negeri Melaka. Jurnal Dunia Pendidikan, 3(1), 111-121.</p><p></p><p>Nora Ibrahim, Noor Azmi Mohd Zainol, Rayyan Cheong Tian Ming, Jessica Ong Hai Liaw & Safar Yaacob. (2021). Motivation affect the organizational commitment of Royal Malay Regiment personnel. Turkish Journal of Computer and Mathematics Education, 12(14), 5519-5527.</p><p></p><p>Noraishah Daud. (2010). Jaminan kerja dan hubungannya dengan kepuasan kerja dan komitmen terhadap organisasi. International Conference on Ethics and Professionalism (ICEP). Universiti Tun Hussein Onn Malaysia, Malaysia.</p><p></p><p>Noraini Abdol Raop & Noorasmah Bakri. (2019). Tekanan Kerja: Hubungannya dengan komitmen organisasi dalam kalangan anggota bomba dan penyelamat, Alor Gajah, Melaka. Jurnal Sains Sosial Malaysian, 4(1), 54-67.</p><p></p><p>Noraini Idris. (2010). Penyelidikan dalam Pendidikan. McGraw Hill (Malaysia).</p><p></p><p>Noraini Nasirun, Sarina Muhamad Noor, Rushami Zein Yusoff & Abdul Aziz Othman. (2016). Isu kesahan dalaman terhadap kaedah penyelidikan kuasi eksperimen di dalam pendidikan keusahawanan. ASEAN Entrepreneurship Journal AEJ, 2(2), 90-97.</p><p></p><p>Nor Aizal Akmal Rohaizad & Nora Mislan. (2012). Hubungan antara kecerdasan emosi dengan pencapaian akademik pelajar di Daerah Hulu Terengganu. Jurnal Teknologi (Social Sciences), 58, 19-22.</p><p></p><p>Norashah Daud. (2010). Jaminan kerja dan hubungannya dengan kepuasan kerja dan komitmen terhadap organisasi. In International Conference on Ethics and Profesionalism, 474-475. Universiti Tun Hussein Onn Malaysia, Malaysia.</p><p></p><p>Norazalita Semail, Shah Rollah Abdul Wahab & Aisyahmona Ghani. (2014). Kesan kecerdasan emosi terhadap budaya keselamatan di sebuah Syarikat Pembekal Air di Malaysia. Journal Of Human Capital Development, 7(1), 21-31.</p><p></p><p>Norfazira Azman, Amnah Saayah Ismail, Nor Nazimi Mohd Mustaffa, Noor Azmi Mohd Zainol & Zahimi Zainol Abidin. (2021). Pembangunan modal kepimpinan profesioanl terhadap komitmen organisasi anggota tentera di Malaysia, UPNM. Persidangan antarabangsa Sains Sosial dan Kemanusiaan Ke-6 (PASAK 6 2021), 893-905.</p><p></p><p>Nor Hafizah Ahmad. (2008). Hubungan faktor kepuasan kerja dengan komitmen terhadap organisasi sekolah di kalangan guru-guru sekolah Menengah Di Daerah Papar, Sabah. Disertasi Sarjana Pengurusan Pendidikan yang tidak diterbitkan. Universiti Malaysia Sabah.</p><p></p><p>Nor Hamizah Razak, Abdul Rashid Abdul Aziz, Siti Nubailah Mohd Yusof & Nurhafizah Mohd Sukor (2021). Intervensi bimbingan kaunseling berasaskan pendekatan terapi bermain dalam meningkatkan resilien dalam kalangan kanak-kanak. PERKAMA Antarabangsa Webinar Konvensyen Kaunseling kebangsaan kali ke-22, 45-61.</p><p></p><p>Norliyana Zakaria & Halimah M. Yusof. (2017). Kesan tekanan kerja: Tinjauan dalam perspektif kecerdasan emosi. The colloquium, 12, 24-27.</p><p></p><p>Nor Liyana Mohd Bokti & Mansor Abu Talib. (2010). Tekanan kerja, motivasi dan kepuasan kerja Tentera Laut Armada Tentera Laut Diraja Malaysia. UPM. Jurnal Kemanusiaan, 8(1), 46-62.</p><p></p><p>Nor Liyana Mohd Bokti & Mansor Abu Talib. (2009). A preliminary study on occupational stress and job satisfaction among male Navy Personnel at a Naval</p><p>Base in Lumut, Malaysia. The Journal Of International Social Research, 2(9), 300-307.</p><p></p><p>Norhayati Che Hat, Shaferul Hafes Shaari & Mohd Fauzi Abdul Hamid. (2013). Persepsi pelajar terhadap penggunaan animasi dalam pembelajaran Bahasa Arab. Jurnal Teknologi, 63(1), 25-29. Diakses daripada www.jurnalteknologi.utm.my.</p><p></p><p>Norhayati Fatmi Talib, Bani Hidayat Mohd Shafie, Alias Mat Saad & Ab Halim Tamuri. (2012). Kecerdasan emosi dan sikap pembelajaran pelajar terhadap pencapaian kursus Tamadun Islam di politeknik Port Dickson. Journal of Islamic and Arabic Education, 2(4), 25-34.</p><p></p><p>Noriah Mohd. Ishak, Shaharuddin Ahmad, Kadderi Md. Desa & Rozlina Tan Abdullah. (2008). Kepintaran emosi sebagai faktor peramal pencapaian akademik pelajar IPTA: Implikasi terhadap kebolehpasaran. Jurnal Personalia Pelajar, 11, 1-28.</p><p></p><p>Noriah Mohd. Ishak, Ramlee Mustapha, Siti Rahayah Ariffin & Syed Najmuddin Syed Hassan. (2003). Kecerdasan emosi dan hubungannya dengan nilai kerja. Jurnal Teknologi, 39(E), 77 -84.</p><p></p><p>Norizan, I. (2012). Organizational commitment and job satisfaction among staff of higher learning education institutions in Kelantan. Tesis Sarjana Pengurusan Sumber Manusia yang tidak diterbitkan. Universiti Utara Malaysia.</p><p></p><p>Norzihan Ayub, Rohana Nasir, Mohd Suhaimi Mohamad & Nor Bayah Abdul Kadir. (2016) Keberkesanan kaunseling kelompok tingkahlaku kognitif terhadap kemarahan dan agresif dalam kalangan banduan penjara. Universiti Malaysia Sabah. Jurnal Psikologi Malaysia, 30(1), 40-51.</p><p></p><p>Norsaleha Mohd. Salleh, Ab Halim Tamuri, Noor Hafizah Mohd. Haridi, Salleh Amat,</p><p>Amriah Buang. (2016). Kecerdasan emosi bertauhid dalam kalangan remaja Muslim Malaysia. Geografia: Malaysian Journal of Society & Space, 12(5), 179 - 190.</p><p></p><p>Nova Asvio, Martinis Yamin & Risnita. (2019). Influence of leadership style, emotional intelligence and job satisfaction towards organizational commitment. International Journal of scientific & technology, 8(8), 1360-1376.</p><p></p><p>Nowak C. (2022). These are the most stressful jobs in America, Readers Digest 2018. Diakses daipada https//:www.rd.com/list/stressful-jobs-2018.</p><p></p><p>Nsiga, A. (2006). Person (Client) Centred Theory. Diakses daripada https://www .academia.edu/12825733/Person_Client_Centered_Theory. Email:anti diusnsiga@ gmail.com.</p><p></p><p>Ntumi S. (2021). Reporting and interpreting multivariate analysis of variance (MANOVA): Adopting the best practices in educational research. Journal of Research in Educational Sciences (JRES), 12(14), 48-57.</p><p></p><p>Nuraningsih, Ni Luh Putu & Putra, Made Surya. (2015). Pengaruh kecerdasan emosional terhadap kepuasan kerja dan stres kerja pada The Seminyak Beach Resort and Spa. E-Jurnal Manajemen Unud, 4(10), 2955 2981.</p><p></p><p>Nur Afiah Ismail & Alina Shamsuddin (2020). Hubungan antara kepuasan kerja dan budaya organisasi di perpustakaan Tunku Tun Aminah, UTHM. Research in Management of Technology and Business, 1(1), 139-157. Diakses daripada htpp://publisher.uthm.edu.my/ periodicals/index.php/rmtb-ISSN:2772-5055.</p><p></p><p>Nur Atiqah Abdullah, Fatimah Omar, Nik Mutasim Nik Ab Rahman & Khairul Akmaliah Adham. (2010). Hubungan psikologi positif dengan potensi modal insan dan kreativiti organisasi mengikut perspektif Barat dan Islam. Jurnal Psikologi Malaysia, 24, 79-98.</p><p></p><p>Nur Damayanti, Kulida Kirona Yahya & Tan Fee Yan. (2019). Work value, emotional intelligence, work environment and career commitment among generation Y: A proposed framework. Sains humanika, 2(2), 53-58.</p><p></p><p>Nurfaezah Sharif, (2011). Hubungkait antara kepuasan kerja dengan factor-faktor yang mempengaruhi kepuasan kerja dalam kalangan anggota staf bawahan Angkatan Tentera Malaysia. Tesis Sarjana yang tidak diterbitkan.Universiti Malaysia Sabah.</p><p></p><p>Nur Farahzawanah Ali. (2008). Keberkesanan kaunseling kelompok berstruktur dalam meningkatkan kecerdasan emosi (emotional intelligence) remaja. Kertas Projek Ijazah Sarjana Muda Sains (Kaunseling) yang tidak diterbitkan. Universiti Malaysia Sabah.</p><p>Nurharani Selamat & Norshidah Nordin. (2012). A study on teachers commitment and emotional intelligence in the district of klang. Proceedings of the 2nd, International Conference on Arts, Social Sciences & Technology, 12495(1)-12495(12).</p><p></p><p>Nurharani Selamat & Norshidah Nordin. (2014). Teachers commitment and emotional intelligence: Evidence from Malaysian Schools. International Journal of Science Commerce and Humanities, 2(3), 49-59.</p><p></p><p>Nur Izyani Farhah Hassan & Maslawati Mohamad. (2017). Hubungan kecerdasan emosi dengan pencapaian pemahaman bacaan pelajar. Journal of Education and Social Sciences, 8(1), 293-301.</p><p></p><p>Nur Syahirah Rosli & Norlena Salamuddin. (2021). Hubungan antara kepuasan kerja dan kesihatan psikologi dalam kalangan pekerja wanita di Kementerian Belia dan Sukan, Putrajaya. Malaysian Journal of Social Sciences and Humanities (MJSSH, 6(4) 126 - 135.</p><p></p><p>Nurulhayah Muhamad, Nurul Liyana Hussin & Mohd Fais Mohd Zokri (2020). The relationship between organisation commitment, employee motivation and emotional intelligence on productivity. Jurnal Inovasi Perniagaan, 5(1), 72-81.</p><p></p><p>Nurulhuda Hasim & Kamarulzaman Md Ali. (2012). Hubungan tahap kecerdasan emosi dengan tahap kepuasan kerja dan tahap komitmen kerja dalam kalangan guru Sekolah Menengah di Negeri Perlis: UUM. Tesis Sarjana yang tidak diterbitkan. Universiti Utara Malaysia.</p><p></p><p>Nurul Hudani Md. Nawi, Ma'rof Redzuan, Puteri Hayati Megat Ahmad & Noor Hisham Md Nawi. (2015). Pengujian model hubungan antara kecerdasan emosi, trait personaliti dan tingkah laku kepimpinan terhadap prestasi kerja. Akademika, 85,3-16.</p><p></p><p>Nurulita Sufazen. (2014). Keefektifan model cooperative script terhadap hasil belajar IPS. Journal of Elementary Education, 3(2), 57-63.</p><p></p><p>Nutankumar S. Thingujam. (2002). Emotional intelligence: What is the evidence? National Academy of Psychology, Psychological studies, 47, 1-3.</p><p></p><p>Oden, K.B., Lohani, M., Mc Coy, M., Crutchfield & J., Rivers, S. (2015). Embedding emotional intelligence into military training contexts. Procedia Manufacturing 3, 4052-4059.</p><p></p><p>Ongori, Henry. (2007). A review of the literature on employee turnover. African Journal of Business Man 1, 49-54.</p><p></p><p>Onyebuchi Obiekwe, Olakunle G. Mobolade & Esther M. Akinade. (2021). Team building and teamwork in organizations: Implications to managers and employees in work places. International Journal of Management, Social Sciences, Peace and Conflict Studies (IJMSSPCS ), 4(1), 261-273.</p><p></p><p>Ooi Yeng.Kiat. (2002). Kepentingan kecerdasan emosi (EQ) dalam organisasi masa kini. Jelapang, 3(1), 45 -53.</p><p></p><p>Othaya Kumaran Kandasamy, Al-Amin Mydin, Abdul Ghani Kanesan & Shaik Abdul Malik Mohamed Ismail (2021). Keberkesanan kaedah pengajaran Needham, STAD dan konvensional berpandukan modul pendidikan kesenian terhadap hasil kerja seni dan minat murid sekolah rendah. Malaysia Journal of Social Sciences and Humanities (MJSSH), 6(8), 162-172.</p><p></p><p>Othman, S., & Anugerah, R. (2009). Effects of emotional intelligence and career commitment on career success. Malaysian Management Review, 37(1), 4652.</p><p></p><p>Pallant, J. (2007). SPSS survival manual: A step-by-step guide to data analysis using SPSS (3rd ed.). Two penn plaza, NY: McGraw-Hill.</p><p></p><p>Pamela Applewhite. (2017). Examining the role of emotional intelligence in the work and life balance of foster care workers. Tesis Ijazah Doktor Falsafah yang tidak diterbitkan. Diakses daripada https://scholarworks.waldenu.edu/dissertations/3517.</p><p></p><p>Paolci Magno, Guiseppe Craparo & Anna Paolillo. (2016). Resilience and emotional intelligence: Which role of achievement motivation. International Journal of Psyhological Research, 1(2), 9-20.</p><p></p><p>Park, Hun Myoung. (2008). Univariate analysis and normality test using SAS, Stata, and SPSS. Working Paper. The University Information Technology Services (UITS) Center for Statistical and Mathematical Computing, Indiana University. Diakses daripada http://www. indiana.edu/~statmath/stat/all/normality/index.html.</p><p></p><p>Peter D.Harm, Dina V. Krasikova, Adam J. Vanhove, Mitchel N Herian, Paul B. Lester. (2013). Stress and emotional well being in military organization. Publication of Affiliated Faculty, 31(2)103-132. </p><p></p><p>Petrides, K. V., Prez-Gonzlez, J. C., & Furnham, A. (2007). On the criterion and incremental validity of trait emotional intelligence. Cognition and emotion, 21(1), 26-55.</p><p></p><p>Penrod, O.M. (2010). Army continuing education system: The role of emotional intelligence in army education leadership as it pertains to team performance. Tesis Ijazah Doktor Falsafah yang tidak diterbitkan. Georgia Southern University.</p><p></p><p>Prez, J. C., Petrides, K. V., & Furnham, A. (2005). Measuring trait emotional intelligence. In R. Schulze & R. D. Roberts (Eds.), Emotional intelligence: An international handbook 181201: Hogrefe & Huber Publishers.</p><p></p><p>Pflanz, S & Sonnek, S. (2002). Work stress in the military: Prevalence, causes and relationships to emotional health. Military Medicine, 167(11), 877-82.</p><p></p><p>Phoa, S. C. P., & Nazarudin, M. N. (2019). Hubungan antara kepuasan kerja dengan kualiti perkhidmatan dalaman staf majlis sukan negeri-negeri di Malaysia. International Journal of Education, Psychology and Counseling, 4(32), 119-129.</p><p></p><p>Plan Strategik 2017-2018, Jabatan Perkhidmatan Awam Malaysia, Pusat Pentadbiran Kerajaan Putrajaya.</p><p></p><p>Plessis, A.G. (2014). The relationship between emotional intelligence, locus of control, self-efficacy, sense of coherence and work adjustment. Tesis Ijazah Sarjana Pengurusan Psikologi yang tidak diterbitkan. Universiti Stellenbosch, Afrika.</p><p></p><p>Pooja Garg & Renu Rastogi. (2009). Emotional intelligence and stress resiliency: A Relationship Study. International Journal of Educational Administration, 2(1), 1-16.</p><p></p><p>Pramesthi, A.P. (2017). Hubungan antara kecerdasan emosi dengan komitmen organisasi pada karyawan. Tesis Sarjana yang tidak diterbitkan. Fakultas Psikologi Universitas Muhammadiyah Surakarta.</p><p></p><p>Purba, F.J., Suprapto, M.H. & Elizabeth, M.P. (2014). Pengaruh kecerdasan emosi dan kepuasan kerja terhadap komitmen organisasi perawat di rumah sakit Darmo. Jurnal Gema Aktualita, 3(2), 85-100.</p><p></p><p>Qaiser Sulaiman, Makhdoom Ali Syed, Ziarab Mahmood & Ishtiaq Hussain (2020). Correlating emotional intelligence with job satisfaction: Evidence from a cross-sectional study among secondaryschoo; heads in Khyber Pakhtunkhwa, Pakistan. Frontiers in Psychology, 11(240), 1-14. Diakses daripada https://doi.org /10.3389/fpsyg.2020.00240.</p><p></p><p>Rahim, Mdzainin & Masroom, Mohd Nasir & Mahfar, Mastura. (2018). Kecerdasan emosi dalam kalangan anggota PDRM Iskandar Puteri. Fakulti Pengurusan, Universiti Teknologi Malaysia. Seminar Kelestarian Perkhidmatan Awam, 223-238. Diakses daripada https://www.researchgate.net /publication/ 326905338_ Kecerdasan_ Emosi_ Dalam_ Kalangan_ Anggota_PDRM_Iskandar_Puteri.</p><p></p><p>Rai Imtiaz Hussain, Sabookh Usman, Saleh Muhammad Sarmad & Ihsan UI Haq. (2012). Effect of work motivation on job satisfaction in telecommunication sector of Pakistan A case study of Pakistan Telecommunication Company Limited (PTCL). International Journal of Asian Social Science, 2(11). 1925-1933.</p><p></p><p>Ramahtang Sennu, Mohd. Dahlan Hj.A.Malek & Beddu Salam Baco. (2014). Peranan modal psikologi sebagai moderator antara sumber stres kerja dan stres kerja dalam kalangan Tentera Laut Diraja Malaysia (TLDM) Kota Kinabalu, Sabah. Seminar Kebangsaan Integriti Keluarga 2014. Fakulti Psikologi dan Pendidikan: Universiti Malaysia Sabah.</p><p></p><p>Rashid, S. & Sultan, S. (2013). Military officers rank. Determining their job satisfaction, perceived stress and perceived social stress. Journal of Asian Development 2(3), 146-150.</p><p></p><p>Rasidah Arshad & Suryati Ahmad Zawawi. (2010), Tanggapan sokongan organisasi, kepuasan kerja, komitmen dan kelakuan kewangan organisasi pekerja. Jurnal Pengurusan, 31, 83-92.</p><p></p><p>Rayner Tangkui & Tan Cheng Keong (2020). Kesan pembelajaran berasaskan permainan digital minecraft terhadap pencapaian murid tahun limadalam pecahan. Malaysia Journal of Social Sciences and Humanities (MJSSH, 5(9), 98-113.</p><p></p><p>Riddhi Ambavale (2018). A study on emotional competence of sales people in organized retail in major cities of Gujerat State. Tesis Ijazah Doktor Falsafah Pentadbiran yang tidak diterbitkan. Universiti Teknologi Gujerat, Ahmedabad.</p><p></p><p>Ridzuan Masri, Arman Ahmad & Razlina Abd Rani (2018). Teori Maslow dalam konteks memenuhi keperluan asas pekerja dan peranannya dalam meningkatkan prestasi organisasi: Kajian Dan Perspektif Islam. Jurnal Hadhari, 10(1), 1-27.</p><p></p><p>RMN Blue List. (2022). Senarai Kekananan Pegawai-Pegawai TLDM.</p><p></p><p>Robert Plutchik. (2001). The nature of emotions. American Scientist, 89(4), 344-350.</p><p></p><p>Rogers, Carl. (2016). Teori kepribadian. Diakses daripada http://www.wardalisa. staff.gunadarma. ac.id/Downloads/files /26404/. </p><p></p><p>Rogers, Carl. (1961). On becoming a person: A therapists view of psychotheraphy. Boston: Houghton Mifflin.</p><p></p><p>Rogers, Carl. (1959). A theory of therapy, personality, and interpersonal relationships: As developed in the client-centered framework. In S. Koch (Ed.), Psychology: A Study of a Science Formulation of the Person and the Social Context, 3, 184-256.</p><p></p><p>Rogis Baker, Amar Hisham Jaafar, Hasmi Sallehuddin, Zailin Zainal Ariffin & Nur Surayya Mohd Saudi (2019). Keseimbangan kerja dan kehidupan dalam bidang ketenteraan. Tinjauan dalam Perspektif kecerdasan emosi. Jurnal Kemanusiaan, 17(1), 31-36.</p><p></p><p>Rogis Baker, Rosmah Mohamed, Ahmad Azan Ridzuan, Hassan Al-Banna Muhamed, Mohd Nasir Selamat & Hasimi Sallehuddin. (2019) Pengaruh keterikatan kerja terhadap komitmen organisasi: Kajian dalam agensi keselamatan di Malaysia. Zulfaqar Journal of Defence Management, Social Science and Humanities, 1, 1-12.</p><p></p><p>Rorlinda Yusof, Noriah Mohd Ishak, Amla Mohd Salleh, Azizah Mohd Zahidi & Abu Yazid Abu Bakar. (2017). Counseling self-efficacy (CSE) among Malaysian school counselors. Malaysian Online Journal of Counseling 3, 73-86. Diakses daripada http://e-journal.um.edu.my/publish/MOJC/.</p><p></p><p>Rorlinda Yusuf, Tengku Elmi Azlina Tengku Muda & Noriah Mohd Ishak. (2016). Relationship between emotional intelligence and job satisfaction among school counseling head teachers. IOSR Journal of Humanities and Social Science, 21(5), 61-68.</p><p></p><p>Rorlinda Yusof, Noriah Mohd Ishak, Azizah Mohd Zahidi, Mohd Hakime Zainal Abidin & Abu Yazid Abu Bakar. (2014). Identifying emotional intelligence competencies among Malaysian teacher educators. Procedia Social and Behavioural Sciences, 3, 73-86.</p><p></p><p>Roseberry, Wayne. (2018). Military leaders perceived importance of emotional intelligence characteristics when leading organizational change. Disertasi 189 Brandman University https://digitalcommons.umassglobal.edu /edd_dissertations /189.</p><p></p><p>Rosma Ayu Harun, Noriah Mohd Ishak & Salleh Amat. (2016). Kecerdasan emosi sebagai faktor penyumbang kepada kepimpinan ahli majlis eksekutif pelajar Universiti Kebangsaan Malaysia. Jurnal Personalia Pelajar 19, 65-78.</p><p></p><p>Rosnani Jusoh & Noorhidayati Nasriah Mhmat Nasudin. (2013). Relationship between emotional quotient and the level of job satisfaction among secondary school Teachers. International Journal of Science Commerce and Humanities, 1(7), 70 79.</p><p></p><p>Rozman Hj.Md.Yusof. (2007). Relationships between emotional intelligence and organizational commitment and job performance among administrators in a Malaysian public university. Tesis Ijazah Doktor Falsafah yang tidak diterbitkan. Universiti Putra Malaysia.</p><p></p><p>Rozmi Ismail. (2014). Peranan psikologi untuk kesejahteraan masyarakat. Seminar Psikologi 2014. Kertas kerja yang tidak diterbitkan. UPSI.</p><p></p><p>Ruestow, Julie A. (2008). The effect of a leaders emotional intelligence on follower job satisfaction and organizational commitment: An exploratory mixed methodology study of emotional intelligence in public human services. Tesis Ijazah Doktor Falsafah yang tidak diterbitkan. Universiti Capella. Diakses daripada https://media.proquest.com/media/hms/ORIG/2/H5vHH?_s=%2BUf7KilG2TWXJ5Xs0dhqmxBwiro%3D.</p><p></p><p>Ruhani Mat Min & Mohd Yusof Abu Bakar. (2014). Faktor terapeutik dalam kaunseling kelompok dan kaitannya dengan perkembangan diri. Universiti Malaysia Terengganu. ISDC 2014 Conference Proceedings, 600-606. Diakses daripada https://core.ac.uk/download/42980472. pdf pada 5 Sep 2022.</p><p></p><p>Rusinah Joned. (2010). Metodologi penyelidikan. Penerbit Pusat Pendidikan Luar UPM.</p><p></p><p>Russell, J. D. (1974). Modular instruction: A guide to the design, selection, utilization and evaluation of modular materials. New York, NY: Publishing Company.</p><p></p><p>Sachau D.A. (2007). Resurrecting the motivation hygiene theory Herzberg and the positive psychology movement. Human Resource Development Review, 6(4) 377-393.</p><p>https://doi.org/10.1177/153448430730754.</p><p></p><p>Sadaf Amad. (2018). Emotional intelligence, organizational commitment and job performance in Pakistan. Market Forces College of Management Sciences, 13(1), 56-69.</p><p></p><p>Saemah Rahman. (2008). Indeks dan profil kecerdasan emosi pelajar Sekolah Menengah. Universiti Teknologi Malaysia. Jurnal Teknologi, 48 (E), 187202.</p><p></p><p>Saks, A. M. (1996). The relationship between the amount and helpfulness of training entry and work outcomes. Human Relations, 49, 429-451. Diakses daripada https://doi. org/10.1177 /001872679604900402.</p><p></p><p>Salmah Othman. (2009). Kecerdasan emosi dan tekanan kerja serta hubungan dengan komitmen kerja dalam kalangan anggota PDRM. Tesis Sarjana yang tidak diterbitkan. UUM.</p><p></p><p>Salovey, P. & Mayer, J.D. (1990). Emotional intelligence. Baywood Publishing Co. Inc.</p><p></p><p>Sarwono, J. (2006). Metode penelitian kuantitatif & kualitatif. Penerbit Graha Ilmu, Yogyakarta.</p><p></p><p>Schutte, N.S., Malouff, J.M. & Thorsteinsson, E.B. (2013). Increasing emotional intelligence through training: Current status and future directions. The International Journal of Emotional Education, 5(1), 56 72.</p><p></p><p>Schutte, N. S., Malouff, J. M., & Bhullar, N. (2009). The assessing emotions scale. In C. Stough, D. H. Saklofske, & J. D. A. Parker (Eds.), Assessing emotional intelligence: Theory, research, and applications. Springer Science and Business Media, 119-134. https://doi.org /10.1007/978-0-387-88370-0_7.</p><p></p><p>Schutte, N. S., Malouff, J. M., Bobik, C., Conston, T., Greeson, C., Jedlicka, C., et al. (2001). Emotional intelligence and interpersonal relations. Journal of Social Psychology, 141, 523-536.</p><p></p><p>Schutte, N. S., Malouff, J. M., Hall, L. E., Haggerty, D. J., Cooper, J. T., Golden, C. J., & Dornheim, L. (1998). Development and validation of a measure of emotional intelligence. Personality and Individual Differences, 25(2), 167177.</p><p></p><p>Segura, I. V., Carrillo, G. N., Extremera, N., Lozano, L.M., Guiu, C. G., Roldan Bravo, M. I., & Moreno, A.R. (2020). Predicting job satisfaction in military organizations: Unpacking the relationship between emotional intelligence, teamwork communication, and job attitudes in Spanish military cadets. Frontiers in Psychology, 11. Diakses daripada https://doi.org/ 10.3389/fpsyg.2020.00875.</p><p></p><p>Sewell, G.F. (2011). How emotional intelligence can make a difference. Military Review March April 2011, 79-83.</p><p></p><p>Seyal, A.H., Afzaal, T., & Afzaal, T. (2013). An investigation of relationship among emotional intelligence, organizational commitment and job satisfaction: Evidence from academics in Brunei darussalam. International Business Research, 6(3), 217-228.</p><p></p><p>Shaffai & Mohd Rakime. (2002). Hubungan kecerdasan emosi dengan pencapaian akademik: Kajian dikalangan pelajar sarjana muda kejuruteraan KUTTHD.</p><p>Tesis Sarjana yang tidak diterbitkan. Kolej Universiti Teknologi Tun Hussein Onn.</p><p></p><p>Shakirah Noor Azlan1, Shah Rollah Abdul Wahab. (2018). Kesan amalan latihan keselamatan kepada komitmen organisasi di sebuah organisasi perkilangan di Johor Bahru. Journal of Human Capital Development, 11(1), 12-22.</p><p></p><p>Shalini Srivastava, Richa Misra, Deepti Pathak & Poonam Sharma. (2021). Boosting job satisfaction through emotional intelligence: A study on health care professionals. Journal of Health Management, 23(3), 414-424.</p><p></p><p>Sharma, P. & Singh, S. (2021). Assesment of emotional intelligence and organizational commitment: A system review. PIMT Journal of Research, 13(3A), 107-110.</p><p></p><p>Sharmo, Adil E. & Resnik, David B. (2015). Responsible conduct of research. 3rd Edition. Oxford University Press, USA.</p><p></p><p>Shazia Suhail Kazi, Ishak Mad Shah & Anwar Khan. (2013). Occupational stress, performance and emotional intelligence: A critical review. International Review of Social Sciences and Humanities, 5(1), 185-191.</p><p></p><p>Shazwani Mohd Salleh, Fais Ahmad, Nazlina Zakaria & Amer Darus. (2017). Kecerdasan emosi sebagai penyederhanaan terhadap halangan antara konflik peranan dan kepuasan kerja. 4th Conference on Business Management. Universiti Utara Malaysia.</p><p></p><p>Shahril Nordin. (2016). Kesan penggunaan peta konsep terhadap pencapaian sains pelajar Tingkatan Satu. Tesis Sarjana yang tidak diterbitkan. Universiti Utara Malaysia.</p><p></p><p>Shamoo, Adil E.& Resnik, David B. (2015). Responsible conduct of research. (3rd edition). USA: Oxford University Press.</p><p></p><p>Sharifah Alwiah Alsagolf (1981). Pengenalan pengajaran individu dengan khas kepada modul pengajaran dan modul pembelajaran. Jurnal Pendidik dan Pendidikan, 1(3), 46 57.</p><p></p><p>Shelly L. Mendieta. (2017). Commitment a psychological tie and moral value. Air War College Maxwell AFB United States. Defense technical information center. Diakses daripada https://apps.dtic.mil/sti/pdfs/AD1038119.pdf</p><p></p><p>Shuttleworth, M. (2009). Pretest-posttest designs. Diakses daripada Explorable.com. https://explorable.com/pretest- posttest-designs.</p><p></p><p>Shylaja, P & Jayasanka Prasad. (2017) Emotional intelligence and work life balance. Journal of Business and Management, 19(5), 18-21.</p><p></p><p>Sidek Mohd Noah & Jamaluddin. (2005). Pembinaan modul: Bagaimana membina modul latihan dan modul akademik. Serdang: Penerbit UPM Press.</p><p></p><p>Sidek Mohd Noah. (2005). Pengujian dan penilaian dalam kauseling. Teori dan applikasi. Serdang: Penerbit UPM Press.</p><p></p><p>Sidek Mohd Noah and Mardiana Muhamad. (1999). Kepuasan bekerja di kalangan pegawai tadbir Universiti Putra Malaysia, Serdang, Selangor. Pertanika Journal of Social Sciences & Humanities, 7(1), 59-70.</p><p></p><p>Singh S.K. & Vivek Tiwari. (2011). Relationship between motivation and job satisfaction of the white collar employees : A case study. Management Insight, 7(2), 31-39. Diakses daripada https://journals.smsvaranasi.com/index.php/managementinsight /article/view/509.</p><p></p><p>Sit, B.C. (2016). The effect of job satisfaction, organizational commitment and perceived organizational support on job performance. Tesis Sarjana yang tidak diterbitkan. Universiti Utara Malaysia.</p><p></p><p>Siti Balqis Md. Nor. (2011). Pengaruh kecerdasan emosi dan kesejahteraan psikologikal terhadap perkembangan diri kaunselor pelatih. Tesis Sarjana yang tidak diterbitkan. Universiti Putra Malaysia.</p><p></p><p>Siti Mariam Jaafar & Muhammad Nasir Bistamam. (2017). Kesan modul program kerjaya terhadap kematangan kerjaya dalam kalangan pelajar menengah atas. Jurnal Psikologi Dan Kaunseling, 8, 1985-3602.</p><p></p><p>Siti Nur Zahirah Mohamad, Maliani Basarud-din, Siti Khalilah Abu Bakar & Azizi. (2019). Faktor-faktor yang mempengaruhi kepuasan kerja dalam kalangan pekerja sektor swasta. Proceeding International Conference on Zakat, Tax, Waqf and Economic Development (ZAWED), 171-179.</p><p></p><p>Siti Rohaida Mohamad Zainal, Aizzat Mohd Nasurdin & Quah Chun Hoo. (2011). The role of emotional intelligence towards the career success of hotel managers in the northern states in Malaysia: The role of personality traits. International Conference On Economics Business And Management IPEDR 22. Journal of Southeast Asian Research, 1-12. Diakses daripada https://ibimapublishing.com/articles/ JSAR/ 2011/320260/320260.pdfA.</p><p></p><p>Siti Sarawati Hj. Johar. (2019). Emotional intelligence in soft skill: First class human domain generating. International Journal of Engineering and Technology, 7, 4-28.</p><p></p><p>Siti Sarawati Hj. Johar. (2017). Kecerdasan emosi, estim kendiri dan komitmen terhadap organisasi: Kesan dan pengaruh di kalangan penjawat awam. Universiti Tun Hussein Onn. Malaysian Journal of Techno-Social, 9(1), 1-13. Diakses daripada https://publisher.uthm. edu.my/ojs/index.php/JTS/article/view/1760.</p><p></p><p>Siti Sarawati Johar. (2009). Kepentingan penguasaan kecerdasan emosi (eq) pelajar luar bandar: Harapan dan cabaran dalam pembentukan modal insan berjiwa kelas pertama. Kertas kerja Pusat Pengajian Kemanusiaan & Komunikasi. Universiti Tun Hussein Onn Malaysia.</p><p></p><p>Sodani, M., & Neissi, A. K. (2010). The effect of training of interpersonal skills of emotional intelligence on job satisfaction and organizational commitment in employees of industrial company. Advances in Business-Related Scientific Research Journal (ABSRJ) 1(2), 109-164.</p><p>Soliman, Riham. (2022). The relation between emotional intelligence training and job satisfaction case study in the United Arab Emirates. Open Journal of Business and Management, 10(4), 1834-1852.</p><p></p><p>Sofyan S. Willis. (2004). Konseling individu: Teori dan praktek. Publikasi Bandung: Alfabeta.</p><p></p><p>Spector P.E & Meier, L. (2015). Job satisfaction. Wiley encyclopedia of management, 1-3. 10.1002/9781118785317.weom050093.</p><p></p><p>Spector P.E. (1997). Job satisfaction: Application, assessment, cause and consequences. London, UK: SAGE Publicatiosn Ltd.</p><p></p><p>Spector Paul, E. (1994). Job Satisfaction Survey. Tampa, FL: Department of Psychology, University of South Florida. Diakses daripada https://www.scirp.org/(S(lz5mqp 453edsnp55rrgjct55)/reference/referencespapers.aspx?referenceid=1674242.</p><p></p><p>Spector, P. E. (1985). Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey. American Journal of Community Psychology, 13(6), 693-713.</p><p></p><p>Spector P.E. (1981). Locus of control and social influence susceptibility: Are external normative or informational confirmers? The Journal of Psychology: Interdiciplinary and Applied, 115(2), 199-201.</p><p></p><p>Srinivas Bandi & Neerupa Chauhan. (2019). Effect of emotional intelligence on employee performance. ISBR Management Journal, 1(4), 2456-9062.</p><p></p><p>Stewart, G. (2008). The relationship of emotional intelligence to job satisfaction and organizational commitment. Tesis Ijazah Doktor Falsafah yang tidak diterbitkan. Universiti Regent, Virginia.</p><p></p><p>Stys, Y. & Brown, S.L. (2004). A review of the emotional intelligence literature and implications for corrections. Research Branch, Correctional Service of Canada.</p><p></p><p>Stephanie Glen. (2007) Welcome to statistics how to! From statistics how to.com: Elementary statistics for the rest of us. Diakses daripada https://www. Statistics howto.com/.</p><p></p><p>Strategic Plan 2017-2018. The Public Service Department, Federal Government Adminstrative Center, Putrajaya.</p><p></p><p>Streiner, David L., Geoffrey R. Norman, & John Cairney. (2015). Health Measurement Scales: A practical guide to their development and use, 5 edn (Oxford, 2014; online edn, Oxford Academic, 1 Jan. 2015), https://doi.org/10.1093/med/ 9780199685219 .001.0001, Diakses pada 14 June 2023.</p><p></p><p>Su Faizah Sukor. (2009). Hubungan antara kecerdasan emosi dengan gaya pengurusan konflik di kalangan kakitangan di JKR Malaysia. Tesis Sarjana yang tidak diterbitkan. Universiti Utara Malaysia.</p><p></p><p>Suganthi Supramaniam dan Kuppusamy Singaravello. (2020). Emotional intelligence, job satisfaction and organizational performance in the Malaysian Public Administration Institution and Economics, 12(1), 77-98.</p><p></p><p>Suhaila Abdullah, (2017). Kesan intervensi kelompok pendekatan psiko realiti terhadap tingkah laku agresif dalam kalangan remaja sekolah menengah. Tesis Ijazah Doktor Faslsafah yang tidak diterbitkan. Universiti Utara Malaysia.</p><p></p><p>Suhaiton Mat Razi. (2008). Pendekatan kaunseling kelompok berstruktur dalam membantu meningkatkan kecerdasan emosi remaja lelaki. Tesis Sarjana yang tidak diterbitkan. Universiti Malaysia Sarawak.</p><p></p><p>Suhaya Deraman & Siti Zubaidah Mohd. Isa, (2016). Tahap kepuasan kerja dalam kalangan kakitangan penjara. Jurnal Komunikasi 1, 149-161.</p><p></p><p>Sukumarakurup Krishnakumar. (2008). The role of emotional intelligence and job emotional requirements in job attitudes and behaviour. Tesis Ijazah Doktor Falsafah yang tidak diterbitkan. Universiti State.</p><p></p><p>Sukumarakurup Krishnakumar, Euddhika Parera, Kay Hopkins & Micheal D. Robinson. (2019). On being nice and effective: Work related emotional intelligence and its role in conflict resolutionand interpersonal problem solving, Conflict Resolution Quarterly, 37(2), 147-167.</p><p></p><p>Suleman Q, Syed MA, Mahmood Z, Hussain I. (2020). Correlating emotional intelligence with job satisfaction: Evidence from a cross-sectional study among secondary school heads in Khyber Pakhtunkhwa, Pakistan. Front Psychology, 13(11), 240.</p><p></p><p>Suleman, Q, Hussain, Ishtiaq, Syed Makhdoom & Parveen, Rashida & Lodhi, Ishrat & Mahmood, Ziarab. (2019). Association between emotional intelligence and academic success among undergraduates: A cross-sectional study in KUST, Pakistan. PLOS ONE, 14, e0219468. 10.1371/journal.pone.0219468.</p><p></p><p>Suleman Q, Syed MA, Mahmood Z, Hussain I. (2020). Correlating emotional intelligence with job satisfaction: Evidence from a cross-sectional study among</p><p>secondary school heads in Khyber Pakhtunkhwa, Pakistan. Front Psychol 240, 1-14. doi: 10.3389/fpsyg.2020.00240. PMID: 32231604; PMCID: PMC7083110.</p><p></p><p>Sulaiman Masri. (2005). Kaedah penyelidikan dan panduan penulisan (esei, proposal, tesis). New ed. Kuala Lumpur. Utusan Publication.</p><p></p><p>Sumaiyah Abd Azizi, & Rosli Mahmood. (2011). The relationship between business model and performance of manufacturing small and medium enterprises in Malaysia. African Journal of Business Management, 5(22), 8918-8932.</p><p></p><p>Suradi Salim. (1996). Bimbingan dan kaunseling. Kuala Lumpur: Utusan Publications and Distribution Sdn. Bhd.</p><p></p><p>Suryana. (2010). Metodologi penelitian: Model praktis penelitian kuantitatif dan kualitatif. Universitas Pendidikan Indonesia.</p><p></p><p>Surya Parwita. (2014). Pengaruh kepuasan kerja terhadap komitmen organisasi dan disiplin kerja. Gole Bayu.</p><p></p><p>Susan P. Douglas, C. Samuel Craig. (2007). Collaborative and iterative translation: An alternative approach to back translation. Journal of International Marketing, 15(1) 30-43.</p><p></p><p>Susanti Arini (2016). Teaching reading comprehension by using that was then this is now strategy to the eight grade students of SMP Muhammadiyah Palembang. Tesis Sarjana yang tidak tidak diterbitkan. Raden Fatah State Islamic University. Palembang Indonesia. Diakses daripada https://eprints.radenfatah.ac.id</p><p></p><p>Syafriman. (2010). Pembinaan modul EQ untuk latihan kecerdasan emosi guru-guru di Malaysia. Tesis Ijazah Doktor Falsafah yang tidak diterbitkan. Universiti Kebangsaan Malaysia.</p><p></p><p>Syed Mohammad Azeem. (2010). Job satisfaction and organisational commitment among employees in The Sultanate of Oman. Psychology, 1, 295-299.</p><p></p><p>Syed Najmuddin Syed Hassan, Noriah Mohd. Ishak & Mohamad Bokhari. (2011). Impacts of emotional intelligence (EQ) on work values of high school. Teachers Procedia - Social And Behavioral Sciences 30, 1688-1692.</p><p></p><p>Syed Sofian Syed Salim & Rohany Nasir. (2010). Kesan kecerdasan emosi ke atas tekanan kerja dan niat berhenti kerja profesion perguruan. Jurnal e-Bangi, 5(1), 53-68.</p><p></p><p>Syed Sofian Syed Salim, Ahmad Jazimin Jusoh, Mohammad Nasir Bistaman, Mohammad Aziz Shah Mohamed Arip, Muhammad Bazlan Mustafa & Rohany Nasir. (2010). Peranan kecerdasan emosi dan faktor ciri-ciri pekerjaan ke atas</p><p>kepuasan bekerja dalam profesion perguruan. Jurnal Pendidikan Bitara UPSI, 3, 1-21.</p><p></p><p>Tabachnick Barbara G., & Linda S. Fidell. (2007). Using multivariate statistics. Penerbitan Pearson/Allyn & Bacon.</p><p></p><p>Taboli, H. (2013). Job Satisfaction as a mediator in relationship between emotional intelligence, organizational commitment in employees Kerman Universities. Life Science Journal, (10),1-8.</p><p></p><p>Tayebi, B. (2021). Relationship between emotional intelligence, emotional commitment, organizational commitment and job satisfaction of employees of the general department of physical education in Mazandaran Province. Journal of Science, Management and Tourism Letter, 1-6. 10 pages - Article ID: JSMTL-21090 22112 390.</p><p></p><p>Teijlingen E.R & Hundley, V. (2001). The importance of pilot studies. Social Research Update Department of Sociology Issue, 35. Diakses daripada https://sru.soc.surrey. ac.uk/ SRU35.PDF.</p><p></p><p>Tengku Elmi Azlina Tengku Muda. (2021). Kecerdasan emosi, kepimpinan dan hubunganya dengan kepuasan kerja dalam kalangan ketua guru bimbingan dan kaunseling sekolah menengah. E Bangi. Jurnal Sains Sosial dan Kemanusiaan, 18(10), 76-93. Diakses daripada https://ejournal.ukm.my/ebanggi/issue/view/1449.</p><p></p><p>Tengku Elmi Azlina Tengku Muda, Shazarina Zainal Abidin, Suhana Muhammad Lip & Suziana Hanini Sulaiman. (2017). Kepimpinan dan kecerdasan emosi dalam kalangan bawahan pengurusan tertinggi institusi pengajian tinggi Malaysia online. Journal of Education, 1(2), 1-12.</p><p></p><p>Tengku Elmi Azlina Tengku Muda & Noriah Mohd Ishak. (2014). Kecerdasan emosi dan hubungannya dengan kepimpinan ketua guru bimbingan dan kaunseling. Kolej Universiti Islam Antarabangsa Selangor KUIS. E-Jurnal Penyelidikan Dan Inovasi, 1(2), 16-33.</p><p></p><p>Teoh, G.B.S & Liau, A. W. L. (2011). Emotional intelligence of distance learners at the school of distance education, University Sains Malaysia. Malaysian Journal of Distance Education, 13(2), 33-48.</p><p></p><p>Theboral M. & Angayarkanni V. R. (2019). Research on emotional intelligence and its impact on organizational commitment towards women employees working in Bpo Companies in Chennai. International Journal of Recent Technology and Engineering (IJRTE), 8(2S11) 737-742. ISSN: 2277-3878.</p><p></p><p>Thiagarajan Kobalan, Mohd Faiz Mod Yaakob, Mat Rahimi Yusof, Hapini Awang, Mohd Sufian Omar Fauzi & Hareesol Khun Inkeeree. (2020). Kecerdasan emosi dan pengurusan stress alam kalangan guru di Pulau Pinang. Journal of Education Research and Indegenious Studies, 1(1). Diakses daripada</p><p>https://www. researchgate.net/publication/341640869_Kecerdasan_Emosi_dan_Pengurusan_ Stres_dalam_Kalangan_Guru_di_Pulau_Pinang.</p><p></p><p>Tian, S. (2015). The emotional effects of war on soldiers. Health guidance for better health. Diakses pada 2 Ogos 2016 daripada http://www.healthguidance.org/entry/11261/1.</p><p></p><p>Tina Edward Munyug, Yeng Ping Ki & Chong Yuan Fung. (2020). The relationship between emotional intelligence and job satisfaction among state civil servants. International Journal of Service Management and Sustainability, 5(2). 63-84.</p><p></p><p>Tohme O. & Joseph S. (2019). Authenticity, minfulness and emotional intelligence. Journal of Humanistic Psychology, 1-30. Diakses daripada https://doi.org/ 10.1177 /00221678209 40926.</p><p></p><p>Ummi Munirah Syuhada Mohamad Zan, Fatini Mohd Yazid, Nadzirah Mohd Fauzi, Panji Hidayat Mazhisham, Wan Suraya Wan Hassin. (2021). Sokongan organisasi dan pengekalan pekerja: Tekanan kerja sebagai penyederhana. Journal of Management & Muamalah, 11(1) 28-43.</p><p></p><p>United Nations Convention on the Law of the Sea of 10 December 1982.</p><p></p><p>Valor-Segura, Inmaculada & Navarro-Carrillo, Gins & Extremera, Natalio & Lozano, Luis & Garca-Guiu, Carlos & Roldn Bravo, Mara Isabel & Moreno, Ruiz. (2020). Predicting job satisfaction in military organizations: Unpacking the relationship between emotional intelligence, teamwork communication, and job attitudes in Spanish military cadets. Frontiers in Psychology. 11. 10.3389/fpsyg. 2020.00875.</p><p></p><p>Vasudevan, H (2013). The influence of emotional intelligence and creativity on employees work commitment and performance. Int. J. Manag. Bus. Res, 3(3), 233-255.</p><p></p><p>Venissa Mani, Smitha Geetha & Akram Abdulraqeb Sultan Al-Khaled. (2020). Factors of work life balance and its influence on job satisfaction in the service industry. International Journal of Academy Research in Business and Social Sciences, 10(7), 571-589.</p><p></p><p>Waggy, M.R. (2014). Self-reported changes in organizational commitment: The relationship between present organisational commitment and its perceived changes over time. Tesis Sarjana yang tidak diterbitkan. Universiti East Carolina.</p><p></p><p>Walters, Stephan Lorentz. (2018). Emotional Intelligence and Leader Development: Measuring Trait Emotional Intelligence Scores of Mid- Career Commissioned U.S. Army Officers. Disertasi 148, Western Kentucky University, https://digital commons. wku.edu/diss/148.</p><p></p><p>Wan Dyarudin Wan Mustappa. (2017). Keberkesanan teknik membaca SQ3R dalam pengajaran kefahaman membaca di sekolah menengah. Jurnal Pendidikan Bahasa Melayu, 7(1), 1-10.</p><p></p><p>Wan Anor Bin Wan Sulaiman, Fatimah Yussoff, Mohd Dahlan Hj. A. Malek & Azahar Che Latif. (2015). Keberkesanan modul intervensi terapi tingkah laku dalam kaunseling kelompok terhadap jururawat. Kerta kerja yang tidak diterbitkan. Persidangan Pascasiswazah di Bandung, Indonesia.</p><p></p><p>Wan Norhayati Wan Othman. (2014). Faktor yang mempengaruhi kesejahteraan psikologi Anggota Tentera Darat Malaysia. Tesis Ijazah Doktor Falsafah yang tidak diterbitkan. Universiti Malaya.</p><p></p><p>Warner, P. (2011). Increasing EQ through coaching. TalentSmart Inc.</p><p></p><p>Warwick, J.K. (2006). Emotional intelligence: A psychometric study. Tesis ijazah kedoktoran yang tidak diterbitkan. Diakses daripada https://digital. library.adelaide.edu.au/dspace/bitstream/2440/58193/2/02whole.pdf</p><p></p><p>Weiner, J. (2007). Measurement: Realibility and validity measures. Johns Hopkins University. Diakses daripada http//:ocw.jhsph.edu/courses/hsre/pdfs/hsre_lect7_ weiner_pdf</p><p></p><p>Whetten, D.A & Cameron, K.S. (2011). Developing management skills. (8th Edition). USA: Prentice Hall.</p><p></p><p>Whitehead, A. L., Julious, S. A., Cooper, C. L. & Campbell, M. J. (2016). Estimating the sampel size for a pilot randomised trial to minimize the overall trial sampel size for the external pilot and main trial for a continuous outcome variable. Statistic Methods in Medicine Research, 25(3), 1057-1073. https://doi.org/10.1177/ 09622 80215588241.</p><p></p><p>Yahzanon Tahir &Yusuf Boon. (2011). Tahap kecerdasan emosi dan hubungannya dengan komitmen guru dalam bekerja dalam kalangan guru mata pelajaran teras tahun enam. Journal of Edupress. Fakulti Pendidikan Universiti Teknologi Malaysia, 1, 187-196.</p><p></p><p>Yi, Y.M. (2009). Measuring and enhancing the emotional intelligence of built environment students. Tesis Ijazah Doktor Falsafah yang tidak diterbitkan. Universiti Loughborough.</p><p></p><p>Young, C.A. (1996). Emotions and emotional intelligence. Diakses daripada http://trochim. human.cornel.edu.</p><p></p><p>Yuan Yovita Setiawan & Emilia Arliansyah. (2021). Being the master of myself: Pelatihan kecerdasan emosi untuk meningkatkan kesejahteraan psikologis asisten dosen. Jurnal Intervensi Psikologi, 13(1). Fakultas Psikologi Universitas Surabaya.</p><p></p><p>Yuni. (2021). Is it ok to be positive all the time? The Therapy Platform Pte. Ltd. Diakses daripada https://bettermood.asia.</p><p></p><p>Yvone Stys & Shelly L. Brown. (2004). A review of the emotional intelligence literature and implication for corrections. Research Branch Correctional Service of Canada. 2004 No R-150.</p><p></p><p>Zainal Badli Budiman. (2008). Pembinaan modul pengurusan konflik kognitif dan keberkesanannya terhadap perkembangan kognitif dan pencapaian sains. Tesis Ijazah Kedoktoran yang tidak diterbitkan. Universiti Kebangsaan Malaysia.</p><p></p><p>Zainatol Azura M. Nasir (2011). Hubungan kecerdasan emosi dengan kecekapan kemahiran dan perkembangan personal dalam kalangan guru-guru kaunseling Daerah Kulaijaya, Johor. Tesis Sarjana yang tidak diterbitkan. Universiti Teknologi Malaysia.</p><p></p><p>Zopiatis, Anastasios & Constanti, Panayiotis & Theocharous, Antonis L., 2014. Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus. Tourism Management, Elsevier, 41(C) 129-140.</p><p></p><p>Zuraida Ahmad. (2019). Perbandingan kecerdasan emosi dan esteem kendiri berdasarkan gender. Jurnal IPDA, 26(1), 64-77. Diakses daripada https://myjms.mohe. gov.my/index.php/ipda/ article/view/8206</p><p></p><p>Zuraidah Muda (2020). Modal komitmen organisasi dan modal psikologi dalam organisasi pendidikan di Malaysia. Kertas kerja seminar. Diakses daripada https://www. researchgate.net/publication341722680</p><p> </p><p></p><p></p><p></p>

Similar Items