Measuring service efficiency and productivity in Malaysian Community Colleges institution (IR)
The objective of this study is to measures the service efficiency and productivity in Malaysian Community Colleges institution before and after the National Higher Education Strategic Plan (NHESP) implementation in 2007. Non-parametric approaches were selected to answer four research questions. Boot...
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| Format: | thesis |
| Language: | eng |
| Published: |
2015
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| Subjects: | |
| Online Access: | https://ir.upsi.edu.my/detailsg.php?det=1442 |
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| Summary: | The objective of this study is to measures the service efficiency and productivity in Malaysian Community Colleges institution before and after the National Higher Education Strategic Plan (NHESP) implementation in 2007. Non-parametric approaches were selected to answer four research questions. Bootstrapped Malmquist total factor productivity (TFP) indices and Hicks-Moorsteen TFP index were employed to explore the consequences of NHESP 2007 on the technical efficiency and productivity changes of community college individually. Thirty four community colleges were analysed over the period 2006-2010 using a balanced panel data. The results of the study showed that community colleges have recorded a large improvement in productivity growth after the implementation of the NHESP. The DEA results also showed scope for improvement in technical efficiency. Furthermore, this study found that the implementation of the NHESP beginning in 2007 has been the main driving force for efficiency changes and productivity growth score. The implication of this study suggested that the sources which caused a firms efficiency can be a point of reference in order to improve efficiency and productivity level. Improved productivity changes over time in community colleges may enhance learning environments and reduce inefficiency; these in turn can improve and expand the community college sectors performance as a whole. |
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