Structural relationship of knowledge management, process innovation and organizational performance in the Malaysias hotel tourism industrty (IR)

Structural relationship of knowledge management, process innovation and organizational performance in the Malaysias hotel tourism industrty (IR)

The purpose of this study is to identify the effectiveness of hotel tourism in Malaysia. A research model was suggested to investigate the significance of the issue. The research conceptual framework was established according to three theories namely theory of knowledge management (KM), theory of pr...

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Main Author: Farid Md Zain
Format: thesis
Language:eng
Published: 2018
Subjects:
G Geography (General)
Online Access:https://ir.upsi.edu.my/detailsg.php?det=4770
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spelling oai:ir.upsi.edu.my:47702020-02-27 Structural relationship of knowledge management, process innovation and organizational performance in the Malaysias hotel tourism industrty (IR) 2018 Farid Md Zain G Geography (General) The purpose of this study is to identify the effectiveness of hotel tourism in Malaysia. A research model was suggested to investigate the significance of the issue. The research conceptual framework was established according to three theories namely theory of knowledge management (KM), theory of process innovation (PI), and theory of organizational performance (OP) as measurements in designing research objective and questionnaires. PI was suggested to be the mediator in this study. A survey through questionnaire was conducted to determine the level of KM implementation, PI implementation and OP measurement. There were 223 sets of questionnaire that have been successfully collected which brought to 62.8% response rate. The data were analysed using Partial Least Squares Structural Equation Modelling (PLS SEM). The findings showed that, there was a significant relationship between KM, (r = .354, p < .01), PI (r = .763, p < .01) and OP (r = .334, p < .01) in Malaysia’s hotel tourism industry. These relationships have produced a structural model of relevant prediction. The findings of this study have also showed that PI is a partial mediator in the model. In conclusion, this study can contribute to the implementation of effective policies for the Malaysia’s hotel tourism industry in order to constantly improve the OP through the implementation of KM and PI. Besides, this study also provides a policy implication direction for researchers in further research and practitioners and a systematic guideline of relationship between KM, PI and OP especially in hotel tourism industry 2018 thesis https://ir.upsi.edu.my/detailsg.php?det=4770 https://ir.upsi.edu.my/detailsg.php?det=4770 text eng closedAccess Masters Universiti Pendidikan Sultan Idris Fakulti Pengurusan dan Ekonomi N/A
institution Universiti Pendidikan Sultan Idris
collection UPSI Digital Repository
language eng
topic G Geography (General)
spellingShingle G Geography (General)
Farid Md Zain
Structural relationship of knowledge management, process innovation and organizational performance in the Malaysias hotel tourism industrty (IR)
description The purpose of this study is to identify the effectiveness of hotel tourism in Malaysia. A research model was suggested to investigate the significance of the issue. The research conceptual framework was established according to three theories namely theory of knowledge management (KM), theory of process innovation (PI), and theory of organizational performance (OP) as measurements in designing research objective and questionnaires. PI was suggested to be the mediator in this study. A survey through questionnaire was conducted to determine the level of KM implementation, PI implementation and OP measurement. There were 223 sets of questionnaire that have been successfully collected which brought to 62.8% response rate. The data were analysed using Partial Least Squares Structural Equation Modelling (PLS SEM). The findings showed that, there was a significant relationship between KM, (r = .354, p < .01), PI (r = .763, p < .01) and OP (r = .334, p < .01) in Malaysia’s hotel tourism industry. These relationships have produced a structural model of relevant prediction. The findings of this study have also showed that PI is a partial mediator in the model. In conclusion, this study can contribute to the implementation of effective policies for the Malaysia’s hotel tourism industry in order to constantly improve the OP through the implementation of KM and PI. Besides, this study also provides a policy implication direction for researchers in further research and practitioners and a systematic guideline of relationship between KM, PI and OP especially in hotel tourism industry
format thesis
qualification_name
qualification_level Master's degree
author Farid Md Zain
author_facet Farid Md Zain
author_sort Farid Md Zain
title Structural relationship of knowledge management, process innovation and organizational performance in the Malaysias hotel tourism industrty (IR)
title_short Structural relationship of knowledge management, process innovation and organizational performance in the Malaysias hotel tourism industrty (IR)
title_full Structural relationship of knowledge management, process innovation and organizational performance in the Malaysias hotel tourism industrty (IR)
title_fullStr Structural relationship of knowledge management, process innovation and organizational performance in the Malaysias hotel tourism industrty (IR)
title_full_unstemmed Structural relationship of knowledge management, process innovation and organizational performance in the Malaysias hotel tourism industrty (IR)
title_sort structural relationship of knowledge management, process innovation and organizational performance in the malaysias hotel tourism industrty (ir)
granting_institution Universiti Pendidikan Sultan Idris
granting_department Fakulti Pengurusan dan Ekonomi
publishDate 2018
url https://ir.upsi.edu.my/detailsg.php?det=4770
_version_ 1747833149278126080

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