The effect of TQM, leadership and innovation on organizational performance of Dubai Police: the mediating role of organizational culture
<p>This study aimed to investigate the direct impact of total quality management</p><p>(TQM), leadership, innovation, and organizational culture on the organizational</p><p>performance of the Dubai police, and the mediating role o...
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| Format: | thesis |
| Language: | eng |
| Published: |
2022
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| Subjects: | |
| Online Access: | https://ir.upsi.edu.my/detailsg.php?det=9676 |
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| Summary: | <p>This study aimed to investigate the direct impact of total quality management</p><p>(TQM), leadership, innovation, and organizational culture on the organizational</p><p>performance of the Dubai police, and the mediating role of organizational culture.</p><p>A quantitative research approach was employed. Data were collected using</p><p>questionnaires from a sample of 314 Dubai Police officers, which were selected</p><p>using the cluster random sampling technique. The preliminary analysis and</p><p>descriptive statistics were run using SPSS version 25 while hypotheses were tested</p><p>using the structural equation modelling via Smart PLS version 3. For the direct path</p><p>analysis, the findings revealed a direct relationship between TQM and</p><p>organizational performance (=0.662, t=11.583, p<0.05), innovation and</p><p>organizational performance (=0.109, t=2.374, p<0.05), TQM and organizational</p><p>culture (=0.490, t=9.115, p<0.05), innovation and organizational culture</p><p>(=0.347, t=6.080, p<0.05), and organizational culture and organizational</p><p>performance (=0.131, t=2.022, p<0.05). Leadership, on the other hand, does not</p><p>impact organizational performance (=0.036, t=1.114, p>0.05). The findings also</p><p>indicated that organizational culture significantly mediates the relationship</p><p>between TQM and organizational performance (=0.064, t=1.975, p<0.05), as well</p><p>as the relationship between innovation and organizational performance (=-0.045,</p><p>t=2.012, p<0.05). The findings also revealed organizational culture as an</p><p>insignificant mediator in the relationship between leadership and organizational</p><p>performance (=-0.001, t=0.131, p>0.05). In conclusion, TQM and innovation play</p><p>a significant role to boost organizational culture and organizational performance,</p><p>and organizational culture could mediate the effect of TQM and innovation on</p><p>organizational performance. In implication, the findings provide useful guidance</p><p>for managers, field practitioners, and decision-makers to design programs to</p><p>strengthen their organisations' performance, particularly by highlighting the</p><p>significant roles of TQM, innovation, and organizational culture, as well as</p><p>presenting an enhanced model to be adopted by public or private organizations in</p><p>the UAE, particularly the Dubai police departments.</p> |
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