The effect of TQM, leadership and innovation on organizational performance of Dubai Police: the mediating role of organizational culture

The effect of TQM, leadership and innovation on organizational performance of Dubai Police: the mediating role of organizational culture

<p>This study aimed to investigate the direct impact of total quality management</p><p>(TQM), leadership, innovation, and organizational culture on the organizational</p><p>performance of the Dubai police, and the mediating role o...

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Main Author: Eshaq, Muneer Dhaif Allah Saeed
Format: thesis
Language:eng
Published: 2022
Subjects:
HD Industries
Land use
Labor
Online Access:https://ir.upsi.edu.my/detailsg.php?det=9676
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id oai:ir.upsi.edu.my:9676
record_format uketd_dc
institution Universiti Pendidikan Sultan Idris
collection UPSI Digital Repository
language eng
topic HD Industries
Land use
Labor
spellingShingle HD Industries
Land use
Labor
Eshaq, Muneer Dhaif Allah Saeed
The effect of TQM, leadership and innovation on organizational performance of Dubai Police: the mediating role of organizational culture
description <p>This study aimed to investigate the direct impact of total quality management</p><p>(TQM), leadership, innovation, and organizational culture on the organizational</p><p>performance of the Dubai police, and the mediating role of organizational culture.</p><p>A quantitative research approach was employed. Data were collected using</p><p>questionnaires from a sample of 314 Dubai Police officers, which were selected</p><p>using the cluster random sampling technique. The preliminary analysis and</p><p>descriptive statistics were run using SPSS version 25 while hypotheses were tested</p><p>using the structural equation modelling via Smart PLS version 3. For the direct path</p><p>analysis, the findings revealed a direct relationship between TQM and</p><p>organizational performance (=0.662, t=11.583, p<0.05), innovation and</p><p>organizational performance (=0.109, t=2.374, p<0.05), TQM and organizational</p><p>culture (=0.490, t=9.115, p<0.05), innovation and organizational culture</p><p>(=0.347, t=6.080, p<0.05), and organizational culture and organizational</p><p>performance (=0.131, t=2.022, p<0.05). Leadership, on the other hand, does not</p><p>impact organizational performance (=0.036, t=1.114, p>0.05). The findings also</p><p>indicated that organizational culture significantly mediates the relationship</p><p>between TQM and organizational performance (=0.064, t=1.975, p<0.05), as well</p><p>as the relationship between innovation and organizational performance (=-0.045,</p><p>t=2.012, p<0.05). The findings also revealed organizational culture as an</p><p>insignificant mediator in the relationship between leadership and organizational</p><p>performance (=-0.001, t=0.131, p>0.05). In conclusion, TQM and innovation play</p><p>a significant role to boost organizational culture and organizational performance,</p><p>and organizational culture could mediate the effect of TQM and innovation on</p><p>organizational performance. In implication, the findings provide useful guidance</p><p>for managers, field practitioners, and decision-makers to design programs to</p><p>strengthen their organisations' performance, particularly by highlighting the</p><p>significant roles of TQM, innovation, and organizational culture, as well as</p><p>presenting an enhanced model to be adopted by public or private organizations in</p><p>the UAE, particularly the Dubai police departments.</p>
format thesis
qualification_name
qualification_level Doctorate
author Eshaq, Muneer Dhaif Allah Saeed
author_facet Eshaq, Muneer Dhaif Allah Saeed
author_sort Eshaq, Muneer Dhaif Allah Saeed
title The effect of TQM, leadership and innovation on organizational performance of Dubai Police: the mediating role of organizational culture
title_short The effect of TQM, leadership and innovation on organizational performance of Dubai Police: the mediating role of organizational culture
title_full The effect of TQM, leadership and innovation on organizational performance of Dubai Police: the mediating role of organizational culture
title_fullStr The effect of TQM, leadership and innovation on organizational performance of Dubai Police: the mediating role of organizational culture
title_full_unstemmed The effect of TQM, leadership and innovation on organizational performance of Dubai Police: the mediating role of organizational culture
title_sort effect of tqm, leadership and innovation on organizational performance of dubai police: the mediating role of organizational culture
granting_institution Universiti Pendidikan Sultan Idris
granting_department Fakulti Pengurusan dan Ekonomi
publishDate 2022
url https://ir.upsi.edu.my/detailsg.php?det=9676
_version_ 1783730290118623232
spelling oai:ir.upsi.edu.my:96762023-11-10 The effect of TQM, leadership and innovation on organizational performance of Dubai Police: the mediating role of organizational culture 2022 Eshaq, Muneer Dhaif Allah Saeed HD Industries. Land use. Labor <p>This study aimed to investigate the direct impact of total quality management</p><p>(TQM), leadership, innovation, and organizational culture on the organizational</p><p>performance of the Dubai police, and the mediating role of organizational culture.</p><p>A quantitative research approach was employed. Data were collected using</p><p>questionnaires from a sample of 314 Dubai Police officers, which were selected</p><p>using the cluster random sampling technique. The preliminary analysis and</p><p>descriptive statistics were run using SPSS version 25 while hypotheses were tested</p><p>using the structural equation modelling via Smart PLS version 3. For the direct path</p><p>analysis, the findings revealed a direct relationship between TQM and</p><p>organizational performance (=0.662, t=11.583, p<0.05), innovation and</p><p>organizational performance (=0.109, t=2.374, p<0.05), TQM and organizational</p><p>culture (=0.490, t=9.115, p<0.05), innovation and organizational culture</p><p>(=0.347, t=6.080, p<0.05), and organizational culture and organizational</p><p>performance (=0.131, t=2.022, p<0.05). Leadership, on the other hand, does not</p><p>impact organizational performance (=0.036, t=1.114, p>0.05). The findings also</p><p>indicated that organizational culture significantly mediates the relationship</p><p>between TQM and organizational performance (=0.064, t=1.975, p<0.05), as well</p><p>as the relationship between innovation and organizational performance (=-0.045,</p><p>t=2.012, p<0.05). The findings also revealed organizational culture as an</p><p>insignificant mediator in the relationship between leadership and organizational</p><p>performance (=-0.001, t=0.131, p>0.05). In conclusion, TQM and innovation play</p><p>a significant role to boost organizational culture and organizational performance,</p><p>and organizational culture could mediate the effect of TQM and innovation on</p><p>organizational performance. In implication, the findings provide useful guidance</p><p>for managers, field practitioners, and decision-makers to design programs to</p><p>strengthen their organisations' performance, particularly by highlighting the</p><p>significant roles of TQM, innovation, and organizational culture, as well as</p><p>presenting an enhanced model to be adopted by public or private organizations in</p><p>the UAE, particularly the Dubai police departments.</p> 2022 thesis https://ir.upsi.edu.my/detailsg.php?det=9676 https://ir.upsi.edu.my/detailsg.php?det=9676 text eng closedAccess Doctoral Universiti Pendidikan Sultan Idris Fakulti Pengurusan dan Ekonomi <p>Abbas, J. & Kumari, K. (2021). Examining the relationship between total quality management and knowledge management and their impact on organizational performance: a dimensional analysis. Journal of Economic and Administrative Sciences. DOI 10.1108/JEAS-03-2021-0046.</p><p>Abdi, S. N. A., Awan, H. M. & Bhatty, M. I. (2008). 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