M-government acceptance framework for the ministry of housing and urban planning in Oman

Since the turn of the 21st century, service providers such as government departmentshave transformed their services from e-government to m-government for widespreadcustomer reach. The lack of an application for th...

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Main Author:	Alwahaibi, Yahya Ahmed Said
Format:	thesis
Language:	eng
Published:	2022
Subjects:	GV Recreation Leisure
Online Access:	https://ir.upsi.edu.my/detailsg.php?det=9825
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id	oai:ir.upsi.edu.my:9825
record_format	uketd_dc
institution	Universiti Pendidikan Sultan Idris
collection	UPSI Digital Repository
language	eng
topic	GV Recreation Leisure
spellingShingle	GV Recreation Leisure Alwahaibi, Yahya Ahmed Said M-government acceptance framework for the ministry of housing and urban planning in Oman
description	<p>Since the turn of the 21st century, service providers such as government departments</p><p>have transformed their services from e-government to m-government for widespread</p><p>customer reach. The lack of an application for the Ministry of Housing and Urban</p><p>Planning to render its services to citizens and the several issues that obstruct the</p><p>implementation of the system, especially in rural areas, necessitate this study.</p><p>Therefore, the researcher proposes a novel framework based on the Fuzzy Delphi</p><p>Model (FDM) to provide digital literacy and services. This framework considered the</p><p>variables extracted from previous studies. Furthermore, a survey was conducted on 20</p><p>experts to determine the accepted variables. Other than that, the conceptual framework</p><p>is developed from the accepted results using 11 different variables based on the</p><p>Technology Acceptance Model (TAM). Consequently, a survey was formulated and</p><p>conducted on 428 relevant citizens to collect the data and evaluate 13 hypotheses using</p><p>partial least squares structural equation modelling (PLS-SEM). In the results, all the</p><p>tested hypotheses were supported. After that, an application was developed by</p><p>considering Nielsen's design principles of human-computer interaction, Shneiderman's</p><p>eight golden rules, and Culturally Appropriate Design Guidelines (CADG). In addition,</p><p>15 experts tested the application, and their answers were analyzed using Fuzzy Delphi.</p><p>A heuristic evaluation was conducted on 249 participants to evaluate the usability of</p><p>the developed application, showing that the developed application's design is suitable</p><p>for the local culture of Oman. Apart from that, the study implications include three</p><p>aspects: theoretical, methodological, and practical implications. For theoretical</p><p>implication, using culture and social influence variables is expected to fill the gap</p><p>within the extant literature, particularly using TAM. For methodological implication,</p><p>the study has demonstrated that the qualitative approach of thematic analysis, the</p><p>quantitative SmartPLS, and the Fuzzy Delphi methods can all be combined in a single</p><p>study. Although the Oman Ministry of Housing and Urban Planning now lacks an</p><p>application for delivering its services to citizens, by adopting the application suggested</p><p>herein or some local cultural design elements of the findings of the study. Additionally,</p><p>it can contribute to helping to deliver better services to its citizens. They can also serve</p><p>as a resource for many government entities and ministries.</p>
format	thesis
qualification_name
qualification_level	Doctorate
author	Alwahaibi, Yahya Ahmed Said
author_facet	Alwahaibi, Yahya Ahmed Said
author_sort	Alwahaibi, Yahya Ahmed Said
title	M-government acceptance framework for the ministry of housing and urban planning in Oman
title_short	M-government acceptance framework for the ministry of housing and urban planning in Oman
title_full	M-government acceptance framework for the ministry of housing and urban planning in Oman
title_fullStr	M-government acceptance framework for the ministry of housing and urban planning in Oman
title_full_unstemmed	M-government acceptance framework for the ministry of housing and urban planning in Oman
title_sort	m-government acceptance framework for the ministry of housing and urban planning in oman
granting_institution	Universiti Pendidikan Sultan Idris
granting_department	Fakulti Seni, Komputeran dan Industri Kreatif
publishDate	2022
url	https://ir.upsi.edu.my/detailsg.php?det=9825
_version_	1794025756993519616
spelling	oai:ir.upsi.edu.my:98252024-02-19 M-government acceptance framework for the ministry of housing and urban planning in Oman 2022 Alwahaibi, Yahya Ahmed Said GV Recreation Leisure <p>Since the turn of the 21st century, service providers such as government departments</p><p>have transformed their services from e-government to m-government for widespread</p><p>customer reach. The lack of an application for the Ministry of Housing and Urban</p><p>Planning to render its services to citizens and the several issues that obstruct the</p><p>implementation of the system, especially in rural areas, necessitate this study.</p><p>Therefore, the researcher proposes a novel framework based on the Fuzzy Delphi</p><p>Model (FDM) to provide digital literacy and services. This framework considered the</p><p>variables extracted from previous studies. Furthermore, a survey was conducted on 20</p><p>experts to determine the accepted variables. Other than that, the conceptual framework</p><p>is developed from the accepted results using 11 different variables based on the</p><p>Technology Acceptance Model (TAM). Consequently, a survey was formulated and</p><p>conducted on 428 relevant citizens to collect the data and evaluate 13 hypotheses using</p><p>partial least squares structural equation modelling (PLS-SEM). In the results, all the</p><p>tested hypotheses were supported. After that, an application was developed by</p><p>considering Nielsen's design principles of human-computer interaction, Shneiderman's</p><p>eight golden rules, and Culturally Appropriate Design Guidelines (CADG). In addition,</p><p>15 experts tested the application, and their answers were analyzed using Fuzzy Delphi.</p><p>A heuristic evaluation was conducted on 249 participants to evaluate the usability of</p><p>the developed application, showing that the developed application's design is suitable</p><p>for the local culture of Oman. Apart from that, the study implications include three</p><p>aspects: theoretical, methodological, and practical implications. For theoretical</p><p>implication, using culture and social influence variables is expected to fill the gap</p><p>within the extant literature, particularly using TAM. For methodological implication,</p><p>the study has demonstrated that the qualitative approach of thematic analysis, the</p><p>quantitative SmartPLS, and the Fuzzy Delphi methods can all be combined in a single</p><p>study. Although the Oman Ministry of Housing and Urban Planning now lacks an</p><p>application for delivering its services to citizens, by adopting the application suggested</p><p>herein or some local cultural design elements of the findings of the study. Additionally,</p><p>it can contribute to helping to deliver better services to its citizens. They can also serve</p><p>as a resource for many government entities and ministries.</p> 2022 thesis https://ir.upsi.edu.my/detailsg.php?det=9825 https://ir.upsi.edu.my/detailsg.php?det=9825 text eng closedAccess Doctoral Universiti Pendidikan Sultan Idris Fakulti Seni, Komputeran dan Industri Kreatif <p>Abdali, T. A. N., Hassan, R., & Mohd Aman, A. H. (2021). A new feature in mysejahtera application to monitoring the spread of COVID-19 using fog computing. 2021 3rd International Cyber Resilience Conference (CRC) (pp. 14). https://doi.org/10.1109/CRC50527.2021.9392534</p><p>Abdelghaffar, H., & Magdy, Y. (2012). The adoption of mobile government services in developing countries: The case of Egypt. International Journal of Information and Communication Technology Research, 2(4), 333341.</p><p>Abdullah, A.-M., Naser, K., & Fayez, F. (2018). Obstacles toward adopting electronic government in an emerging economy: Evidence from Kuwait. 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