A statistical approach to service quality measurement of payment counter at Klang municipal council /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
2014
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| LEADER | 01151cam a2200289 i 4500 | ||
|---|---|---|---|
| 001 | u1006048 | ||
| 003 | SIRSI | ||
| 005 | 201410281127 | ||
| 008 | 141028s2014 my a m 000 0 eng | ||
| 040 | |a UMM |e rda | ||
| 090 | |a HA1 |b UM 2014 Nurjas | ||
| 100 | 0 | |a Nur Juliana Abdul Shukor, |e author | |
| 245 | 1 | 2 | |a A statistical approach to service quality measurement of payment counter at Klang municipal council / |c Nur Juliana Abdul Shukor |
| 264 | 1 | |c 2014 | |
| 264 | 4 | |c 2014 | |
| 300 | |a ix, 133 leaves : |b illustrations ; |c 30 cm | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a unmediated |2 rdamedia | ||
| 338 | |a volume |2 rdacarrier | ||
| 502 | |b M.App.Stat. |c Jabatan Statistik Gunaan, Fakulti Ekonomi dan Pentadbiran, Universiti Malaya, |d 2014. | ||
| 504 | |a Bibliography: leaves 82-99 | ||
| 650 | 0 | |a Consumer satisfaction |x Statistical methods | |
| 650 | 0 | |a Consumer satisfaction |x Evaluation | |
| 710 | 2 | |a Universiti Malaya. |b Fakulti Ekonomi dan Pentadbiran, |e degree granting institution. | |
| 900 | |a NSR | ||
| 596 | |a 1 | ||
| 999 | |a HA1 UM 2014 NURJAS |w LC |c 1 |i A516047857 |d 2/12/2016 |e 2/12/2016 |f 14/4/2016 |g 1 |l STACKS |m P01UTAMA |n 3 |r Y |s Y |t TESIS |u 13/4/2016 |1 AHSS | ||