http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Customer perceived switching barriers and their impact on loyalty and habitual repurchase
a study of pure-play online retailers in the UK
xix, 373 leaves : illustrations ; 30 cm.
A thesis submitted in partial fulfilment of the requirements for the Degree of Doctor of Philosophy in Marketing.
Ph.D. Warwick Business School, the University of Warwick, Coventry, United Kingdom 2011.