Service quality of commercial banks : consumer's perceptions /

Service quality of commercial banks : consumer's perceptions /

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Bibliographic Details
Main Author: Lim, Ngat Chin
Format: Thesis Book
Language:English
Published: 1992.
Subjects:
Banks and banking > Malaysia.
Customer services > Malaysia > Quality control.
Consumer satisfaction > Malaysia
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Description
Item Description:Also available on microfiche. Kuala Lumpur : Perpustakaan Universiti Malaya, 1996. 2 fiches : negative ; 11x15 cm.
Physical Description:ix, 138 leaves : ill. ; 30 cm.
Bibliography:Bibliography: leaves 104-113.

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