Service quality of commercial banks : consumer's perceptions /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
1992.
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| Subjects: | |
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| LEADER | 01259cam a2200301 a 4500 | ||
|---|---|---|---|
| 001 | u239681 | ||
| 003 | SIRSI | ||
| 008 | 850627s1992 my t 00 1 eng m | ||
| 035 | |a ABC-5146 | ||
| 040 | |a UMM | ||
| 043 | |a a-my--- | ||
| 090 | |a HG3300.6 |b A6Lim | ||
| 091 | |a Microfiche 12360. | ||
| 100 | 1 | 0 | |a Lim, Ngat Chin. |
| 245 | 1 | 0 | |a Service quality of commercial banks : |b consumer's perceptions / |c by Lim Ngat Chin. |
| 260 | |c 1992. | ||
| 300 | |a ix, 138 leaves : |b ill. ; |c 30 cm. | ||
| 500 | |a Also available on microfiche. Kuala Lumpur : Perpustakaan Universiti Malaya, 1996. 2 fiches : negative ; 11x15 cm. | ||
| 502 | |a Dissertation (M.B.A.) -- Fakulti Ekonomi dan Pentadbiran, Universiti Malaya, 1992 | ||
| 504 | |a Bibliography: leaves 104-113. | ||
| 650 | 0 | |a Banks and banking |z Malaysia. | |
| 650 | 0 | |a Customer services |z Malaysia |x Quality control. | |
| 650 | 0 | |a Consumer satisfaction |z Malaysia | |
| 710 | 2 | 0 | |a Universiti Malaya. |b Fakulti Ekonomi dan Pentadbiran. |
| 948 | |a 17/08/1992 |b 26/07/2002 | ||
| 596 | |a 1 | ||
| 999 | |a HG3300.6 A6LIM |w LC |c 1 |i A011124679 |d 7/5/2002 |l B_KOM4 |m P01UTAMA |n 71 |r Y |s Y |t TESIS |u 17/8/1992 |o .PUBLIC. bkom 4 : 30477 | ||
| 999 | |a HG3300.6 A6LIM |w LC |c 2 |i A011124688 |d 30/9/2013 |e 30/9/2013 |l STACKS |m P01UTAMA |n 56 |r Y |s Y |t TESIS |u 17/8/1992 | ||