Ooi, A. H. C. (1992). A case study of using total quality management as a long term management strategy in initiating and sustaining continuous improvement.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Ooi, Albert Hong Chuan. A Case Study of Using Total Quality Management as a Long Term Management Strategy in Initiating and Sustaining Continuous Improvement. 1992.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Ooi, Albert Hong Chuan. A Case Study of Using Total Quality Management as a Long Term Management Strategy in Initiating and Sustaining Continuous Improvement. 1992.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.