APA (7th ed.) Citation

Tan, K. C. (1993). Customer service in retailing: A case study of an oil company.

Chicago Style (17th ed.) Citation

Tan, Kay Chia. Customer Service in Retailing: A Case Study of an Oil Company. 1993.

MLA (8th ed.) Citation

Tan, Kay Chia. Customer Service in Retailing: A Case Study of an Oil Company. 1993.

Warning: These citations may not always be 100% accurate.