APA (7th ed.) Citation

Ow, J. C. F. (1994). Measuring service quality using SERVQUAL.

Chicago Style (17th ed.) Citation

Ow, Jolene Chong Fong. Measuring Service Quality Using SERVQUAL. 1994.

MLA (8th ed.) Citation

Ow, Jolene Chong Fong. Measuring Service Quality Using SERVQUAL. 1994.

Warning: These citations may not always be 100% accurate.