APA引文

Ow, J. C. F. (1994). Measuring service quality using SERVQUAL.

Chicago Style (17th ed.) Citation

Ow, Jolene Chong Fong. Measuring Service Quality Using SERVQUAL. 1994.

MLA引文

Ow, Jolene Chong Fong. Measuring Service Quality Using SERVQUAL. 1994.

警告：这些引文格式不一定是100％准确.