Measuring service quality using SERVQUAL /

Saved in:
Bibliographic Details
Main Author: Ow, Jolene Chong Fong
Format: Thesis Book
Language:English
Published: 1994.
Subjects:
Tags: Add Tag
No Tags, Be the first to tag this record!
LEADER 00845cam a2200241 a 4500
001 u338097
003 SIRSI
008 931021s1994 si v 00 1 eng m
035 |a ABQ-3864 
040 |a UMM 
043 |a a-si--- 
090 |a HG3300.67  |b A6Ow 
100 1 0 |a Ow, Jolene Chong Fong. 
245 1 0 |a Measuring service quality using SERVQUAL /  |c by Ow Chong Fong, Jolene. 
260 |c 1994. 
300 |a vii, 69, [48] leaves ;  |c 30 cm. 
502 |a Dissertation (M.B.A.) -- National University of Singapore, 1994. 
504 |a Bibliography: leaves 67-69. 
650 0 |a Banks and banking  |z Singapore  |x Customer services  |x Quality control. 
650 0 |a Consumer satisfaction  |z Singapore. 
948 |a 21/10/1993  |b 20/08/2002 
596 |a 1 
999 |a HG3300.67 A6OW  |w LC  |c 1  |i A504482162  |d 19/2/2014  |e 19/2/2014  |l STACKS  |m P01UTAMA  |n 87  |r Y  |s Y  |t TESIS  |u 23/11/1993