Measuring service quality using SERVQUAL /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
1994.
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| Subjects: | |
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| LEADER | 00845cam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | u338097 | ||
| 003 | SIRSI | ||
| 008 | 931021s1994 si v 00 1 eng m | ||
| 035 | |a ABQ-3864 | ||
| 040 | |a UMM | ||
| 043 | |a a-si--- | ||
| 090 | |a HG3300.67 |b A6Ow | ||
| 100 | 1 | 0 | |a Ow, Jolene Chong Fong. |
| 245 | 1 | 0 | |a Measuring service quality using SERVQUAL / |c by Ow Chong Fong, Jolene. |
| 260 | |c 1994. | ||
| 300 | |a vii, 69, [48] leaves ; |c 30 cm. | ||
| 502 | |a Dissertation (M.B.A.) -- National University of Singapore, 1994. | ||
| 504 | |a Bibliography: leaves 67-69. | ||
| 650 | 0 | |a Banks and banking |z Singapore |x Customer services |x Quality control. | |
| 650 | 0 | |a Consumer satisfaction |z Singapore. | |
| 948 | |a 21/10/1993 |b 20/08/2002 | ||
| 596 | |a 1 | ||
| 999 | |a HG3300.67 A6OW |w LC |c 1 |i A504482162 |d 19/2/2014 |e 19/2/2014 |l STACKS |m P01UTAMA |n 87 |r Y |s Y |t TESIS |u 23/11/1993 | ||