Measuring service quality using SERVQUAL /

Measuring service quality using SERVQUAL /

محفوظ في:

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Ow, Jolene Chong Fong
التنسيق:	أطروحة كتاب
اللغة:	English
منشور في:	1994.
الموضوعات:	Banks and banking > Singapore > Customer services > Quality control. Consumer satisfaction > Singapore.
الوسوم:	إضافة وسم لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!

مواد مشابهة

Service quality of commercial banks : consumer's perceptions /
بواسطة: Lim, Ngat Chin
منشور في: (1992)

Measuring service quality in a commercial bank /
بواسطة: Rajendran Vijayakumar
منشور في: (1996)

Measuring service quality : a case study of United Malayan Banking Corporation Berhad /
بواسطة: Raja Nor Izah Raja Jaafar
منشور في: (1996)

Measuring the service quality of a travel agency using the SERVQUAL model /
بواسطة: Tan, Jimmy Chee Keong
منشور في: (1994)

Service quality of commercial banking industry in the east coast of Malaysia : a perspective from customers
بواسطة: Shamsiah Shafie

Development of quality management systems for some major banking functions /
بواسطة: Leck, Siew Leng
منشور في: (1996)

Training needs analysis in commercial banks operating in Singapore /
بواسطة: Tan, Yew Lee
منشور في: (1985)

The relationship between bank portfolios and their costs and earnings; an econometric analysis of commercial banks in Singapore /
بواسطة: Tan, Maureen
منشور في: (1970)

Service quality of banks after merger : consumers' perception
بواسطة: Hong, Yong Hoe
منشور في: (2001)

A study of full licence banking in Singapore /
بواسطة: Lee, Alvin Chin Han
منشور في: (1990)

A case study on the indentification of non-traditional commercial banking opportunities available to a foreign commerical bank operating in Singapore /
بواسطة: Fong, Mervyn Mun Ngin
منشور في: (1991)

Relationship marketing in corporate banking : a case study /
بواسطة: Tambe, Himanshu
منشور في: (1993)

Patronage criteria for bank depository products : a survey on Singapore depositors /
بواسطة: Wong, Tsui Pin
منشور في: (1995)

Transfer pricing within commercial banks : a Singapore case study /
بواسطة: Ng, David Toong Marn
منشور في: (1992)

Service quality : an empirical study of a hotel /
بواسطة: Phua, Chiew Pheng
منشور في: (1994)

The development of the monetary and commercial banking system of Malaya and Singapore /
بواسطة: Lee, S. Y.
منشور في: (1970)

Retail banking market : Singapore scenario /
بواسطة: Chia, Wilson Yew Hock
منشور في: (1989)

Risk analysis of the Singapore banking industry /
بواسطة: Koh, Soo Keong
منشور في: (1983)

Peningkatan productiviti dan kualiti dalam sebuah bank perdagangan : satu kajian khusus ke atas konsep pusat perniagaan komersial dan tatacara baru proses perniagaan /
بواسطة: Mohammad Rodzi Ismail
منشور في: (1997)

Excellence in the public service : the CPF approach /
بواسطة: Liew, Choon Lee
منشور في: (1997)

A study on the role of customer satisfaction in domestic retail banking sector /
بواسطة: Wong, Siew Fong
منشور في: (2012)

Customer satisfaction and retail banking : an assessement of some of the key antecedents of customer satisfaction in retail banking /
بواسطة: Hamdan Abdul Hamid
منشور في: (2007)

قياس مستوى جودة خدمات المصارف الاسلامية العاملة في فلسطين (من وجهة نظر العملاء) /
بواسطة: خالدي, أيمن فتحي فضل
منشور في: (2006)

Quality measurement of passenger rail traffic service /
بواسطة: Low, Yoke Kiew
منشور في: (1994)

The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
بواسطة: Jan, Muhammad Tahir
منشور في: (2012)

Analyzing Malaysian consumers' decision making styles dimensions in banking services
بواسطة: Zainal Ariffin, Zailin
منشور في: (2002)

A study on the determinants of behavioral intention towards using mobile banking services in Malaysia /
بواسطة: Ang, Gim Wah
منشور في: (2010)

Islamic banks and service quality : an empirical study of the UAE /
بواسطة: Zaabi, Obaid Saif Hamad Ali
منشور في: (2006)

Consumer perceptions of service quality of petrol stations /
بواسطة: Heng, Alan Chee Ooi
منشور في: (1995)

Customer satisfaction in Libyan windows islamic banking
بواسطة: Ali Joma El-Basheir Khafafa

An examination of the impact of service quality and customer knowledge towards customer loyalty on Islamic banking / Mohamad Alif Hamidon
بواسطة: Hamidon, Mohamad Alif
منشور في: (2014)

Factors influencing Arab and non-Arab customers' satisfaction towards banks in Malaysia /
بواسطة: Al-Mallah, Nada Tareq
منشور في: (2012)

أثر جودة الخدمة على الربحية ورضا العملاء في المصارف الأردنية :‏ ‏دراسة مقارنة بين بنك الاسكان والبنك الاسلامي الأردني = The effect of service quality on profitability and customers' satisfaction in Jordanian banks : a comparative study between housing bank and Jordan Islamic Ba/‏
بواسطة: أبو موسى، رسميه احمد أمين
منشور في: (2000)

Customer service quality as a competitive strategy in the Malaysian automotive industry /
بواسطة: Tan, Alex Thiam Keat
منشور في: (1998)

The relationship between service quality and customer satisfaction in selected banks in Kuching / Ahmad Shah Abu Bakar ... [et al.]
بواسطة: Abu Bakar, Ahmad Shah, وآخرون
منشور في: (2014)

An examination of the impact of service quality and customer knowledge towards customer loyalty on Islamic banking / Mohd Amir Ab. Rahman
بواسطة: Ab. Rahman, Mohd Amir
منشور في: (2014)

An examination of the impact of service quality and customer knowledge towards customer loyalty on Islamic banking / Muhammad Shahrel Izzuan Hanuri
بواسطة: Hanuri, Muhammad Shahrel Izzuan
منشور في: (2014)

Imej korporat Telekom Malaysia Berhad : satu kajian terhadap kepuasan pelanggan dan kualiti perkhidmatan
بواسطة: Abdullah, Zulhamri
منشور في: (2000)

Perception of service quality in local accounting firms /
بواسطة: Liu, Pamela Siew Mui
منشور في: (1994)

Managing service quality, customer's satisfaction and loyalty: The case of RHB Bank Jalan Padungan Branch / Augustine Iman Bandang and Lekny Eni Minier
بواسطة: Bandang, Augustine Iman, وآخرون
منشور في: (2017)

Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group