APA (7th ed.) Citation

Tay, K. L. (1993). Customer satisfaction in the information technology service industry.

Chicago Style (17th ed.) Citation

Tay, Kim Leong. Customer Satisfaction in the Information Technology Service Industry. 1993.

MLA (8th ed.) Citation

Tay, Kim Leong. Customer Satisfaction in the Information Technology Service Industry. 1993.

Warning: These citations may not always be 100% accurate.