Customer satisfaction in the information technology service industry /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
1993.
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| Subjects: | |
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| LEADER | 01380cam a2200325 a 4500 | ||
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| 001 | u348403 | ||
| 003 | SIRSI | ||
| 008 | 940305s1993 my a t 00 1 eng m | ||
| 035 | |a ABS-1048 | ||
| 040 | |a UMM |d UME | ||
| 043 | |a a-my--- | ||
| 090 | |a HF5415.5 |b Tay | ||
| 091 | |a Microfiche 12575. | ||
| 099 | |a 658.812 0285 |b Tay | ||
| 100 | 1 | 0 | |a Tay, Kim Leong. |
| 245 | 1 | 0 | |a Customer satisfaction in the information technology service industry / |c by Tay Kim Leong. |
| 260 | |c 1993. | ||
| 300 | |a ix, 130 leaves : |b ill. ; |c 30 cm. | ||
| 500 | |a Also available on microfiche. Kuala Lumpur : Perpustakaan Universiti Malaya, 1996. 2 fiches : negative ; 10x15 cm. | ||
| 500 | |a Bibliography: leaves 104-106. | ||
| 502 | |a Dissertation (M.B.A.) -- Fakulti Ekonomi dan Pentadbiran, Universiti Malaya, 1994. | ||
| 650 | 0 | |a Consumer satisfaction |z Malaysia. | |
| 650 | 0 | |a Information technology |z Malaysia. | |
| 650 | 0 | |a Service industries |z Malaysia. | |
| 710 | 2 | 0 | |a Universiti Malaya. |b Fakulti Ekonomi dan Pentadbiran. |
| 948 | |a 05/03/1994 |b 26/07/2002 | ||
| 596 | |a 1 9 | ||
| 999 | |a HF5415.5 TAY |w LC |c 1 |i A504527659 |d 2/11/2001 |l B_KOM4 |m P01UTAMA |n 23 |r Y |s Y |t TESIS |u 7/3/1994 |o .PUBLIC. BKOM4:30583 | ||
| 999 | |a HF5415.5 TAY |w LC |c 2 |i A504527668 |d 11/5/2002 |l STACKS |m P01UTAMA |n 26 |r Y |s Y |t TESIS |u 7/3/1994 | ||
| 999 | |a TESIS 658.812 0285 TAY |w LC |c 1 |i A506301406 |l DISCARD |m P09EKONOMI |r Y |s Y |t TESIS |u 9/10/1997 | ||