Service quality : an empirical study of a hotel /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
1994.
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| Subjects: | |
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| LEADER | 00921cam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | u368964 | ||
| 003 | SIRSI | ||
| 008 | 950314s1994 si a v 00 1 eng m | ||
| 035 | |a ABV-3144 | ||
| 040 | |a UMM | ||
| 043 | |a a-si--- | ||
| 090 | |a HF5415.5 |b Phu | ||
| 100 | 1 | 0 | |a Phua, Chiew Pheng. |
| 245 | 1 | 0 | |a Service quality : |b an empirical study of a hotel / |c by Phua Chiew Pheng. |
| 260 | |c 1994. | ||
| 300 | |a vii, 107 leaves : |b ill. ; |c 30 cm. | ||
| 500 | |a Photocopy. | ||
| 502 | |a Dissertation (M.B.A.) -- National University of Singapore, 1994. | ||
| 504 | |a Bibliography: leaves 105-107. | ||
| 650 | 0 | |a Customer services |z Singapore |x Quality control. | |
| 650 | 0 | |a Hotels |v Guidebooks |x Customer services |x Quality control. | |
| 650 | 0 | |a Hotels |v Guidebooks |z Singapore. | |
| 948 | |a 14/03/1995 |b 15/08/2002 | ||
| 596 | |a 1 | ||
| 999 | |a HF5415.5 PHU |w LC |c 1 |i A504839750 |d 28/1/2010 |e 28/1/2010 |l STACKS |m P01UTAMA |n 64 |r Y |s Y |t TESIS |u 20/3/1995 | ||