A study on the need for a new TNB consumers service center in Cheras/Balakong area /

A study on the need for a new TNB consumers service center in Cheras/Balakong area /

Saved in:

书目详细资料
主要作者:	Azman Mohd
格式:	Thesis 图书
语言:	English
出版:	1996.
主题:	Tenaga Nasional Bhd. > Customer services. Consumer satisfaction > Malaysia. Consumers' preferences > Malaysia. Customer services > Malaysia.
在线阅读:	http://studentsrepo.um.edu.my/id/eprint/1766
标签:	添加标签没有标签, 成为第一个标记此记录!

相似书籍

A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres /
由: Tan, Seng Khee
出版: (1996)

A study of the perception of customer satisfaction towards the supply and services provided by Tenaga Nasional Berhad : customer satisfaction index survey /
由: Abdul Haris Abdul Karim
出版: (1996)

A study of pharmacy customers' profiles and preferences in an urban area /
由: Yoon, Hin Siang
出版: (1996)

Startup of an engineering services company : managing the first year /
由: Arrifian Harmain
出版: (1996)

Cost effective solution on maintenance expenditure for TNB Kuala Lumpur region /
由: Hanaffi Daud
出版: (1997)

Consumer perceptions of service quality of petrol stations /
由: Heng, Alan Chee Ooi
出版: (1995)

The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
由: Jan, Muhammad Tahir
出版: (2012)

Ten most important problems that need to be addressed by top management of TNB generation : the view of TNB power station executives /
由: Muhammad Dzulkifli Md. Daud
出版: (1996)

Consumer-Based Brand Equity (CBBE), customer satisfaction and brand loyalty in Malaysian public universities /
由: Muhammad Hasbullah Hanif bin Tajuddin

Corporate governance of Tenaga Nasional Berhad of Malaysia /
由: Ahmad Rashdi Ja'afar
出版: (1996)

Determinants of customer satisfaction and customer loyalty : exploring the moderating role of switching cost and customer experience among Malaysian postpaid mobile phone users /
由: Syukrina Alini Mat Ali

Feasibility study of the formation of engineering and construction company in TNB /
由: Razali Hanafi
出版: (1996)

Capturing the real customer experience based on the parameters in the call detail records /
由: Khan, Nusratullah
出版: (2019)

Customer satisfaction of copier users /
由: Koh, Lian Peng
出版: (1996)

Analysis of load response to frequency deviations for TNB power systems /
由: Nor Azman Atib
出版: (2006)

A study on full service restaurants' attributes and the key determinants of customer satisfaction behavioural intention /
由: Chow, Sweet Fun
出版: (2010)

A study of consumer behaviour in the selection and patronage of petrol stations /
由: Chee, Check Keen
出版: (1990)

Effects of standardization and customization level on service quality, customer satisfaction and loyalty, and moderating roles of service nature and customer needs
由: Kasiri, Leila Agha
出版: (2015)

Penglibatan masyarakat melalui sistem aduan awam menurut perspektif Islam : kajian di Jabatan Kemajuan Islam Malaysia dan Tabung Haji /
由: Madihatun Zainuddin
出版: (2020)

Power system study for renewable energy distributed generation to be connected to TNB distribution /
由: Sansubari Che Mud
出版: (2009)

Analyzing Malaysian consumers' decision making styles dimensions in banking services
由: Zainal Ariffin, Zailin
出版: (2002)

An analysis of perceived service quality in the road transport department of Malaysia /
由: Sharifuddin Zainuddin
出版: (1997)

Measuring the performance of library and information services in Universiti Tenaga Nasional Library /
由: Roslah Johari
出版: (2006)

Consumer responses to dissatisfaction with emphasis on negative word-of-mouth response : a study of the consumers in new housing areas in Petaling Jaya /
由: Lau, Bah Leh
出版: (1985)

The effectiveness of information and communication technology (ICT) introduction in enhancing customer relationship management (CRM) : a study on the Malaysian banking /
由: Vimala Kadiresan
出版: (2008)

Customer orientation and its relationship to buyers' satisfaction /
由: Ng, Kok Peng
出版: (1993)

Perception of Remaco personnel on the detachment of repair and maintenance functions from TNB power stations /
由: Ahmad Zaki Abdul Rahman
出版: (1996)

Consumer ethnocentrism : a survey of graduate executives /
由: Teoh, Kenny Guan Cheng
出版: (1996)

Improving performance in the operations of supply management centre, Tenaga Nasional Berhad - Wilayah Persekutuan (SMC-WP) /
由: Nair, Mohandass S.
出版: (1997)

Total Quality Management (TQM) : employees' assessment of top management support in Tenaga Nasional Berhad /
由: Geetha Munusamy
出版: (2004)

Communicating with the customer : a study of the adoption of customer relationship management (CRM) in two Malaysian organizations /
由: Rizwana, Shoukat
出版: (2004)

Enhancing Brahms model with multi-layered alerts filtration system for customer service improvement /
由: Ghaffar, Abid
出版: (2020)

The relationship of service quality, consumer decision factors and brand equity /
由: Ladda Vatjanasaregagul
出版: (2007)

A study of fault management and estimation of fault location using PSS adept in TNB distribution network /
由: Dafit, Duli Hera
出版: (2011)

A management's perspective in the implementation of client's charter to improve productivity in the Ministry of Health /
由: Leow, Ban Choo
出版: (1998)

Study & review of project planning and control in project division /
由: Ahmad Zamri Hamdan
出版: (1997)

Determinants of consumer satisfaction/dissatisfaction of a durable product : the case of automobiles /
由: Tay, Kim Huat
出版: (1986)

Implication of trend extrapolation for industrial buying behavior in Malaysia /
由: Tan, Wee Theng
出版: (1994)

Customer service quality as a competitive strategy in the Malaysian automotive industry /
由: Tan, Alex Thiam Keat
出版: (1998)

Satisfaction and behavioural intention of Middle Eastern tourists toward Malaysian restaurants
由: Sara, Safaeimehneh
出版: (2018)

Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group