Measuring service quality : a case study of United Malayan Banking Corporation Berhad /

Measuring service quality : a case study of United Malayan Banking Corporation Berhad /

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Bibliographic Details
Main Author: Raja Nor Izah Raja Jaafar
Format: Thesis Book
Language:English
Published: 1996.
Subjects:
United Malayan Banking Corporation Berhad > Customer services > Quality control
Banks and banking > Malaysia > Customer services > Quality control
Quality control > Malaysia > Case studies
Quality assurance > Malaysia > Case studies
Online Access:http://studentsrepo.um.edu.my/id/eprint/1776
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Description
Item Description:Microfiche. Kuala Lumpur : University of Malaya Library, 1997. 2 fiches : negative ; 11 x 15 cm.
Physical Description:vii, 110 leaves [append.] : ill. ; 30 cm.
Bibliography:Bibliography: leaves 100-110.

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