Measuring service quality : a case study of United Malayan Banking Corporation Berhad /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
1996.
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| Subjects: | |
| Online Access: | http://studentsrepo.um.edu.my/id/eprint/1776 |
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| LEADER | 01368cam a2200313 4500 | ||
|---|---|---|---|
| 001 | u403430 | ||
| 003 | SIRSI | ||
| 008 | 850627s1996 my a t 00 1 eng m | ||
| 035 | |a ACB-3766 | ||
| 040 | |a UMM | ||
| 043 | |a a-my--- | ||
| 090 | |a HG3300.6 |b A6Rajnirj | ||
| 091 | |a Microfiche 13257. | ||
| 100 | 0 | 0 | |a Raja Nor Izah Raja Jaafar, |
| 245 | 1 | 0 | |a Measuring service quality : |b a case study of United Malayan Banking Corporation Berhad / |c Nor Izah bt. Raja Jaafar. |
| 260 | |c 1996. | ||
| 300 | |a vii, 110 leaves [append.] : |b ill. ; |c 30 cm. | ||
| 500 | |a Microfiche. Kuala Lumpur : University of Malaya Library, 1997. 2 fiches : negative ; 11 x 15 cm. | ||
| 502 | |a Dissertation (M.B.A.) -- Fakulti Ekonomi dan Pentadbiran, Universiti Malaya, 1996. | ||
| 504 | |a Bibliography: leaves 100-110. | ||
| 610 | 2 | 0 | |a United Malayan Banking Corporation Berhad |x Customer services |x Quality control |
| 650 | 0 | |a Banks and banking |z Malaysia |x Customer services |x Quality control | |
| 650 | 0 | |a Quality control |z Malaysia |x Case studies | |
| 650 | 0 | |a Quality assurance |z Malaysia |x Case studies | |
| 710 | 2 | 0 | |a Universiti Malaya. |b Fakulti Ekonomi dan Pentadbiran. |
| 856 | 4 | 1 | |u http://studentsrepo.um.edu.my/id/eprint/1776 |
| 948 | |a 30/09/1996 |b 25/11/2000 | ||
| 596 | |a 1 | ||
| 999 | |a HG3300.6 A6RAJNIRJ |w LC |c 1 |i A506171646 |d 13/4/2021 |e 13/4/2021 |l STACKS |m P01UTAMA |n 86 |r Y |s Y |t TESIS |u 2/11/1996 | ||