Measuring service quality : a case study of United Malayan Banking Corporation Berhad /

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Bibliographic Details
Main Author:	Raja Nor Izah Raja Jaafar
Format:	Thesis Book
Language:	English
Published:	1996.
Subjects:	United Malayan Banking Corporation Berhad > Customer services > Quality control Banks and banking > Malaysia > Customer services > Quality control Quality control > Malaysia > Case studies Quality assurance > Malaysia > Case studies
Online Access:	http://studentsrepo.um.edu.my/id/eprint/1776
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