Measuring service quality : a case study of United Malayan Banking Corporation Berhad /

Measuring service quality : a case study of United Malayan Banking Corporation Berhad /

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书目详细资料
主要作者: Raja Nor Izah Raja Jaafar
格式: Thesis 图书
语言:English
出版: 1996.
主题:
United Malayan Banking Corporation Berhad > Customer services > Quality control
Banks and banking > Malaysia > Customer services > Quality control
Quality control > Malaysia > Case studies
Quality assurance > Malaysia > Case studies
在线阅读:http://studentsrepo.um.edu.my/id/eprint/1776
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