Perception of total quality management (TQM) implementation in the public sector : a case study of the Inland Revenue Board (IRB) of Malaysia /

Perception of total quality management (TQM) implementation in the public sector : a case study of the Inland Revenue Board (IRB) of Malaysia /

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Bibliographic Details
Main Author: Nurseha Mahmud
Format: Thesis Book
Language:English
Published: 1997.
Subjects:
Lembaga Hasil Dalam Negeri Malaysia.
Total quality management > Malaysia > Case studies
Quality assurance > Malaysia
Online Access:http://studentsrepo.um.edu.my/id/eprint/773
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Description
Item Description:Microfiche. Kuala Lumpur : University of Malaya Library, 1998. 2 fiches : negative ; 11 x 15 cm.
Physical Description:xii, 176 leaves [append.] : ill. ; 30 cm.
Bibliography:Includes bibliographical references.

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