Perception of total quality management (TQM) implementation in the public sector : a case study of the Inland Revenue Board (IRB) of Malaysia /
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| 格式: | Thesis 图书 |
| 语言: | English |
| 出版: |
1997.
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| 主题: | |
| 在线阅读: | http://studentsrepo.um.edu.my/id/eprint/773 |
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| Item Description: | Microfiche. Kuala Lumpur : University of Malaya Library, 1998. 2 fiches : negative ; 11 x 15 cm. |
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| 实物描述: | xii, 176 leaves [append.] : ill. ; 30 cm. |
| 参考书目: | Includes bibliographical references. |