Customer satisfaction : a case study on Lucent Technologies (Malaysia) Sdn. Bhd. /

Customer satisfaction : a case study on Lucent Technologies (Malaysia) Sdn. Bhd. /

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Bibliographic Details
Main Author: Kuah, Kim Peng
Format: Thesis Book
Language:English
Published: 1998.
Subjects:
Lucent Technologies (Malaysia) Sdn. Bhd.
Consumer satisfaction > Malaysia > Case studies.
Telecommunication equipment industry > Malaysia > Customer services.
Online Access:http://studentsrepo.um.edu.my/id/eprint/2325
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Description
Item Description:Microfiche. Kuala Lumpur : University of Malaya Library, 1999. 2 fiches : negative ; 11 x 15 cm.
Physical Description:vi, 117 leaves [append.] : ill. ; 30 cm.
Bibliography:Bibliography: leaves 51-59.

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