A TQM approach on the measurement of customer satisfaction for users of cellular telephones /

A TQM approach on the measurement of customer satisfaction for users of cellular telephones /

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書目詳細資料
主要作者: Subramaniam K. S. Gopala Iyer
格式: Thesis 圖書
語言:English
出版: 1998.
主題:
Consumer satisfaction > Malaysia > Case studies.
Cellular radio equipment industry > Malaysia > Quality control.
Cellular radio equipment industry > Malaysia > Customer services.
在線閱讀:http://studentsrepo.um.edu.my/id/eprint/2297
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實物特徵
Item Description:Microfiche. Kuala Lumpur : University of Malaya Library, 1999. 1 fiche : negative ; 11 x 15 cm.
實物描述:viii, 57 leaves [append.] : ill. ; 30 cm.
參考書目:Bibliography: leaves 52-56.

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