A TQM approach on the measurement of customer satisfaction for users of cellular telephones /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
1998.
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| Subjects: | |
| Online Access: | http://studentsrepo.um.edu.my/id/eprint/2297 |
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| 001 | u429601 | ||
| 003 | SIRSI | ||
| 008 | 940809s1998 my t 00 1 eng m | ||
| 035 | |a ACF-8316 | ||
| 040 | |a UMM |d UME | ||
| 043 | |a a-my--- | ||
| 090 | |a HD9696 |b T443M4Sub | ||
| 091 | |a Microfiche 13920 | ||
| 099 | |a 658.834 3-595 |b Sub | ||
| 100 | 0 | 0 | |a Subramaniam K. S. Gopala Iyer. |
| 245 | 1 | 2 | |a A TQM approach on the measurement of customer satisfaction for users of cellular telephones / |c Subramaniam a/l K.S. Gopala Iyer. |
| 260 | |c 1998. | ||
| 300 | |a viii, 57 leaves [append.] : |b ill. ; |c 30 cm. | ||
| 500 | |a Microfiche. Kuala Lumpur : University of Malaya Library, 1999. 1 fiche : negative ; 11 x 15 cm. | ||
| 502 | |a Dissertation (M.B.A) -- Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 1998. | ||
| 504 | |a Bibliography: leaves 52-56. | ||
| 650 | 0 | |a Consumer satisfaction |z Malaysia |x Case studies. | |
| 650 | 0 | |a Cellular radio equipment industry |z Malaysia |x Quality control. | |
| 650 | 0 | |a Cellular radio equipment industry |z Malaysia |x Customer services. | |
| 710 | 2 | 0 | |a Universiti Malaya. |b Fakulti Perniagaan dan Perakaunan. |
| 856 | 4 | 1 | |u http://studentsrepo.um.edu.my/id/eprint/2297 |
| 948 | |a 30/09/1998 |b 30/05/2002 | ||
| 596 | |a 1 9 | ||
| 999 | |a HD9696 T443M4SUB |w LC |c 1 |i A507734536 |d 22/8/2015 |e 22/8/2015 |l STACKS |m P01UTAMA |n 52 |r Y |s Y |t TESIS |u 28/10/1998 | ||
| 999 | |a TESIS 658.834 3-595 SUB |w LC |c 1 |i A507993784 |l DISCARD |m P09EKONOMI |r Y |s Y |t TESIS |u 7/11/1998 | ||