A TQM approach on the measurement of customer satisfaction for users of cellular telephones /

A TQM approach on the measurement of customer satisfaction for users of cellular telephones /

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Bibliographic Details
Main Author: Subramaniam K. S. Gopala Iyer
Format: Thesis Book
Language:English
Published: 1998.
Subjects:
Consumer satisfaction > Malaysia > Case studies.
Cellular radio equipment industry > Malaysia > Quality control.
Cellular radio equipment industry > Malaysia > Customer services.
Online Access:http://studentsrepo.um.edu.my/id/eprint/2297
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