Tan, A. T. K., & Tay, C. L. (1998). Customer service quality as a competitive strategy in the Malaysian automotive industry.
Chicago Style (17th ed.) CitationTan, Alex Thiam Keat, and Chai Li Tay. Customer Service Quality as a Competitive Strategy in the Malaysian Automotive Industry. 1998.
MLA (8th ed.) CitationTan, Alex Thiam Keat, and Chai Li Tay. Customer Service Quality as a Competitive Strategy in the Malaysian Automotive Industry. 1998.
Warning: These citations may not always be 100% accurate.