Tan, A. T. K., & Tay, C. L. (1998). Customer service quality as a competitive strategy in the Malaysian automotive industry.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Tan, Alex Thiam Keat, و Chai Li Tay. Customer Service Quality as a Competitive Strategy in the Malaysian Automotive Industry. 1998.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Tan, Alex Thiam Keat, و Chai Li Tay. Customer Service Quality as a Competitive Strategy in the Malaysian Automotive Industry. 1998.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.