Customer service quality as a competitive strategy in the Malaysian automotive industry /
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| Main Author: | |
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| Other Authors: | |
| Format: | Thesis Book |
| Language: | English |
| Published: |
1998.
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| Subjects: | |
| Online Access: | http://studentsrepo.um.edu.my/id/eprint/2329 |
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| LEADER | 01477cam a2200337 a 4500 | ||
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| 001 | u445460 | ||
| 003 | SIRSI | ||
| 008 | 890821s1998 my ab t 00 1 eng m | ||
| 035 | |a ACI-0539 | ||
| 040 | |a UME |b UMM | ||
| 043 | |a a-my--- | ||
| 090 | |a HF1008 |b UM 1998 Tan | ||
| 091 | |a Microfiche 15219 | ||
| 099 | |a 658.812-595 |b Tan | ||
| 100 | 1 | 0 | |a Tan, Alex Thiam Keat. |
| 245 | 1 | 0 | |a Customer service quality as a competitive strategy in the Malaysian automotive industry / |c Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li. |
| 260 | |c 1998. | ||
| 300 | |a xiv, 193 [append.] leaves : |b ill. ; |c 30 cm. | ||
| 500 | |a Microfiche. Kuala Lumpur : University of Malaya Library, 2002. 3 fiches : negative ; 11 x 15 cm. | ||
| 502 | |a Dissertation (M.B.A.) -- Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 1998 | ||
| 504 | |a Bibliography: leaves 194-198. | ||
| 650 | 0 | |a Customer services |z Malaysia |x Quality control. | |
| 650 | 0 | |a Automobile industry and trade |z Malaysia |x Customer services. | |
| 650 | 0 | |a Consumer satisfaction |z Malaysia. | |
| 700 | 1 | 0 | |a Tay, Chai Li. |
| 710 | 2 | 0 | |a Universiti Malaya. |b Fakulti Perniagaan dan Perakaunan. |
| 856 | 4 | 1 | |u http://studentsrepo.um.edu.my/id/eprint/2329 |
| 948 | |a 12/10/1999 |b 31/05/2002 | ||
| 596 | |a 1 9 | ||
| 999 | |a HF1008 UM 1998 TAN |w LC |c 1 |i A510143981 |d 1/11/2007 |e 1/11/2007 |l STACKS |m P01UTAMA |n 12 |r Y |s Y |t TESIS |u 9/2/2001 | ||
| 999 | |a TESIS 658.812-595 TAN |w LC |c 1 |i A509331413 |l DISCARD |m P09EKONOMI |r Y |s Y |t TESIS |u 19/11/1999 | ||