Consumer responses to dissatisfaction with emphasis on negative word-of-mouth response : a study of the consumers in new housing areas in Petaling Jaya /

Saved in:
Bibliographic Details
Main Author: Lau, Bah Leh
Format: Thesis Book
Published: 1985.
Tags: Add Tag
No Tags, Be the first to tag this record!
Item Description:Photocopy.
Also available on microfiche. Kuala Lumpur. Perpustakaan Universiti Malaya, 1986. 3 microfiches: negative, 11x15cm
Physical Description:131 leaves : ill ; 30 cm.
Bibliography:Bibliography: leaves (107)-112.