International Standard Organisation (ISO) : keberkesanan memenuhi kehendak pelanggan ; satu kajian kes di Institut Tadbiran Awam Negara (INTAN) /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | Malay |
| Published: |
2002.
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| Subjects: | |
| Online Access: | http://studentsrepo.um.edu.my/id/eprint/559 |
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| LEADER | 01274cam a2200277 a 4500 | ||
|---|---|---|---|
| 001 | u519848 | ||
| 003 | SIRSI | ||
| 008 | 040129s2002 my a t 00 0 may m | ||
| 035 | |a ADA-1605 | ||
| 040 | |a UMM | ||
| 043 | |a a-my--- | ||
| 090 | |a JF1338 |b UM 2002 Maio | ||
| 100 | 0 | 0 | |a Maimunah Osman. |
| 245 | 1 | 0 | |a International Standard Organisation (ISO) : |b keberkesanan memenuhi kehendak pelanggan ; satu kajian kes di Institut Tadbiran Awam Negara (INTAN) / |c oleh Maimunah Osman. |
| 260 | |c 2002. | ||
| 300 | |a xviii, 152, [19], 12, 8, [14] leaves : |b ill. ; |c 30 cm. | ||
| 502 | |a Dissertation (M.P.A.) -- Jabatan Pengajian Pentadbiran dan Politik, Fakulti Ekonomi dan Pentadbiran, Universiti Malaya, 2002. | ||
| 504 | |a Bibliography: leaves [1]-[3] | ||
| 610 | 2 | 0 | |a Institut Tadbiran Awam Negara Malaysia. |
| 650 | 0 | |a Consumer satisfaction |z Malaysia |x Case studies | |
| 650 | 0 | |a Public administration |z Malaysia |x Evaluation |x Case studies. | |
| 710 | 2 | 0 | |a Universiti Malaya. |b Fakulti Ekonomi dan Pentadbiran. |
| 856 | 4 | 1 | |u http://studentsrepo.um.edu.my/id/eprint/559 |
| 948 | |a 29/01/2004 |b 13/09/2004 | ||
| 596 | |a 1 | ||
| 999 | |a JF1338 UM 2002 MAIO |w LC |c 1 |i A511375149 |d 20/1/2015 |e 20/1/2015 |l STACKS |m P01UTAMA |n 2 |r Y |s Y |t TESIS |u 16/9/2004 |o .STAFF. .COMMENT. PROJEK PENDIGITISAN (28/10/04)-AI | ||