A framework for IT infrastructure and an exploration of the role of service quality when evaluating an IT service function /
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| 主要作者: | |
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| 格式: | Thesis 图书 |
| 语言: | English |
| 出版: |
2001.
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| LEADER | 00963cam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | u695723 | ||
| 003 | SIRSI | ||
| 008 | 991117s2001 si a v 00 0 eng m | ||
| 035 | |a ADB-0773 | ||
| 040 | |a UMM | ||
| 090 | |a B69 |b NUSP 2001 Wil | ||
| 100 | 1 | 0 | |a Wilson, Robyn E. |
| 245 | 1 | 2 | |a A framework for IT infrastructure and an exploration of the role of service quality when evaluating an IT service function / |c Robyn E. Wilson. |
| 260 | |c 2001. | ||
| 300 | |a xviii, 276 leaves : |b ill. ; |c 30 cm. | ||
| 502 | |a Thesis (Ph.D.) -- Dept. of Philosophy, Faculty of Arts & Social Sciences, National University of Singapore, 2001. | ||
| 504 | |a Bibliography: leaves 223-236. | ||
| 650 | 0 | |a Information technology |x Quality control. | |
| 650 | 0 | |a Customer services |x Quality control. | |
| 948 | |a 29/04/2004 |b 10/08/2004 | ||
| 596 | |a 1 | ||
| 999 | |a B69 NUSP 2001 WIL |w LC |c 1 |i A511427404 |d 28/3/2009 |e 28/3/2009 |f 24/8/2006 |g 1 |l B_KOM4 |m P01UTAMA |n 1 |r Y |s Y |t TESIS |u 14/2/2005 |o .PUBLIC. BKOM 4 :43450 | ||