Managing competency amongst drivers tradesman in the service corps : empirical investigation into user and provider perception of quality /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
2004
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| Subjects: | |
| Online Access: | http://studentsrepo.um.edu.my/id/eprint/2151 |
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| Physical Description: | x, 77, [11] leaves : ill. ; 30 cm. |
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| Bibliography: | Includes bibliographical references. |